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Suresh Kumar.K

Richmond, Virginia, USA. ab81bg@r.postjobfree.com

Mobile: 804-***-****

Objective:

To work as an IT consultant for a leading technological company to design,

implement and maintain IT Infrastructure and e-mail software solutions for

critical business objectives, with focus on quality and to maintain ITIL

frame work.

Summary:

Having around 7 years of experience in the field of IT, handled more than

15 clients and have good exposure to multisite environment with more than

100,000 users accounts and 120,000 mailboxes, 1500 windows servers. Good

experience and deep technology exposure in remote IT infrastructure

administration. Have experience as a Process Consultant, Incident

management, change management and resource portfolio management. Have

ability to work individually and also in a team environment with less

supervision. Have ability to manage a team and to provide an excellent

service delivery.

Specialized In:

. Windows servers and Active directory Service 2000, 2003, 2008.

. Microsoft Exchange 2003, 2007, 2010 servers.

. DNS and DHCP configuration and administration.

. Windows servers /AD/Exchange Backup and restore solutions/ disaster

recovery planning and implementation.

. Experience in windows servers cluster administration.

. Windows server Memory leak management and capacity

management/planning.

. Testing and then updating windows servers with latest service packs

and hot fixes-Patch Management.

. Active Directory and Exchange Migration.

. Establishing Global windows server 2000/2003/2008, AD & Exchange

parameters monitoring.

. Good knowledge in Symantec Enterprise Vault 8.0 and 10 mail archiving

solution.

. Experience in antispam products like Trend Micro Scan mail for

Exchange, Symantec mail security for Exchange. Internet mail security

products.

. Experience in Gateway antispam/antivirus products like Cisco Iron Port

X1052, Google Postini, Boderware Mxtreme, Clear swift Anti-spam&

Antivirus, and Symantec Message Lab.

. Symantec End point protection 10.0

. Blackberry Enterprise server (BES) administration.

. Good knowledge about Firewalls, DMZ zones, Network attacks, Gateway

level antivirus, Intrusion detection system (IDS) and intrusion

prevention system (IPS).

. Process Consultation- Good knowledge and experience in Incident

management, change management, technical recruitment and resource

portfolio management.

Skill Sets:

1. Exchange Server Infrastructure Planning, Designing & Implementation.

Understand the client's overall business and strategic IT plans, and

effectively position Microsoft Products and Services to ensure a

successful implementation of Microsoft products and technologies

2. Exchange Migration Planning and Implementation. Worked on Exchange 2003

to 2007 Migration, Exchange 2003 to 2010 Migration, Exchange 2007 to

20010 Migration, Cross Forest Migration, Cross fore Move mailbox, Cross

forest Public folder replication.

3. Exchange Database Storage Calculation, Design, Implementation and

Troubleshooting

1. Creating, Configuring, and Managing Storage Groups and Stores

2. Backup & Restore.

3. ESEUTIL and ISINTEG. Soft Recovery, Hard Recovery, Hard Repair etc

4. Database headers and checkpoints

4. Designing High Availability solutions - Microsoft 2000/2003/2008

Clustering, Exchange 2007 LCR, CCR, SCR, Exchange 2010 Database

Availability Group.

5. Designing and implementing Exchange Disaster Recovery solutions.

5.1 Same site DR Solution.

5.2 Different site DR Solution.

5.3 Same Hardware DR Solution.

5.4 Different Hardware DR Solution.

6. Configuring and Administering Recipient Objects in ADUC, ESM, EMC, Shell

and Scripts

1. Import / Export Mailbox

2. Recover deleted mailbox, Mail, Contact

7. Public Folder

1. Planning, Implementing, Creating, Configuring, and Managing

2. Public folder Replication ( Inter forest, Cross Forest, Cross Product

)

3. Offline Address Book Management

8. Enforce Security Policies, Limits, Anti-spam, Anti-virus

9. Mail flow

1. Configuring SMTP Virtual Servers, SMTP Connectors, RG Connectors

2. Creating, Configuring, and Managing Message Routing

3. Message Flow, Link Connectivity, and Message Tracking

4. SPAM Configuration

5. Advanced Mail flow Troubleshooting using SMTP Logs

6. Message Tracking, Process monitor, File monitor, Network Monitor

7. Network Monitor Traces

8. Mail flow in a mixed Exchange site

9. Mail flow between servers, sites, and across connectors

10. IIS

10.1 Integrating IIS and Configuring Email Protocols

10.2 Integrating and Using Outlook Web Access (Front-end / backend)

configurations

10.3 SMTP and POP3

11. Front-End/Back-End, CAS topology configuration, CAS Array

configuration.

12. Auditing, E-Mail Archiving, E-Mail Journaling.

13. Outlook Web Access and Outlook web applications. Permissions, Forms

based authentication, SSL Configuration, Certificate Management.

14. ActiveSync/Push Mail Configuration. Policies and Troubleshooting.

15. Familiar with Monitoring Tools and Exchange Monitoring Parameters,

Firewall and DMZ configuration.

16. Performance Monitor, Analyze, Troubleshooting using Performance monitor

logs

17. Strong knowledge and experience in FSMO roles.

1. Planning and Installing FSMO Roles.

2. Transferring FSMO Roles between domain controllers.

3. Seizing FSMO Roles.

4. Trouble shooting role functionalities.

Professional Experience:

Scope International Pvt Ltd : July 2011 to Aug 2012

(Standard Chartered Bank, London http://www.standardchartered.com/en/ )

Desgination: Technical Analyst. Role: Active Directory and Exchange

Architect

> Managed around 100,000 user account and 120,000 mailboxs. Multisite

environment which contains around 600 Windows Active Directory

Servers, 450 Exchange servers.

> Provided Level -3 supports for Active Directory Service / Exchange

servers and related issues.

> Designing, Implementing and Testing ADS / Exchange Disaster recovery

solutions.

> Identifying and establishing global Windows Servers Active Directory

/Exchange monitoring parameters and utilizing the monitoring tools to

ensure 99.99 % service availability.

> Providing root cause analysis (RCA) for high severity issues and finds

workarounds/solutions related to Windows servers /Active Directory

Service and Exchange Servers.

> Addressing all Windows Servers/ Active Directory Services /Exchange

server critical alerts and ensuring the service is not affected.

> Administered windows 2003/2008 cluster service for high availability

solutions.

> Windows server capacity planning and performance fine tuning.

> Testing MS patches in test lab and implementing in production in a

regular time frame.

> Commissioning /De commissioning of Windows Domain Controllers/

Exchange servers based on the requirement.

> Defining and implementing the Windows Severs / Domain Controllers

/Exchange email server backup strategies and reinforcement of restore

policies.

> Preparing/Updating Technical Support run book for level 1&2 team and

utilizing their skill sets.

> Process/Change management as per ITIL framework.

> Incident management activities as per standards.

> Troubleshooting ADS /Exchange replication issues and redefines the

replication topologies.

Key Projects:

> Domain controllers (ADC) consolidation - Decommissioned around 50 DC

which are out of warranty.

> Migrated Exchange 2003 servers to Exchange 2010 servers.

> Implemented Enterprise Vault (EV) 10 Email Archiving Solution.

> Migrated E-Mail Gateway product from Google Postini to Symantec

Message Lab.

HCL Technologies Ltd : Nov 2007 - July 2011

( http://www.hcltech.com/ )

Desgination: Associate Consultant -Systems Role: L3 support Engineer

> Provided Enterprise Level Support for Windows 2000/2003/2008 Active

Directory Servers and Exchange 2003/2007/2010.

> Planning and deploying windows 2000/2003 ADS and MS Exchange 2003,

2007 &2010 servers.

> Provided Level -2 as well L3 support for Windows Servers / Active

Directory Service and MS Exchange servers and related issues.

> Problem solving Exchange related NDR issue, and Email gateway (Iron

port, Google posting, clear swift and MExtreme).

> Problem solving related to Windows server 2000/2003/2008 patches and

performance issues, memory management, storage management and capacity

planning.

> Problem solving related to AD account creation, deletion, managing

groups and permissions.

> Enforcing group policies and troubleshooting issues relate to AD site

replications.

> Monitoring and Managing the Win2k3/2k8 server / MS-Exchange server

Performance.

> Upgrading of Exchange 2003 servers to exchange 2007 & 2010 servers.

> Active Directory Server backup and restore. Windows servers system

state backups.

> Working on windows server 2003 memory Page pool and Memory

optimization issues.

> Providing L2 support for Blackberry, Enterprise Vault and right fax

applications.

> Defragment of Databases using ESEUTIL, ISinteg Tools.

> Trouble shooting email Routing Groups and email Routing group

connectors for exchange.

> Decommissioning of Exchange servers/ Domain Controllers (ADS).

> Trouble shooting of Public folder Replication Issues, Restoration of

Public folder Data

> Trouble shooting and administering Front end servers for exchange

infrastructure.

> Exposure with troubleshooting tools like EXBPA, PFDEV admin, Win

route, EXMON, Netmon, EXTRA, Mapi Utility, DC Diag, Repmon, message

tracking, Poolmon, Perfmon.

> Provided support for Trend micro Scan mail for Exchange anti-spam

/anti-virus application

> Knowledge on NTBackup / Tivoli Systems manager and Veritas Backup

products.

> Handled multiple projects which includes Windows Servers/ Windows ADS/

Exchange implementation, configuration, consolidation and

administration.

> Administration, due diligence for new projects, knowledge Transfer

(KT) and establishing the offshore team, provided training in Windows

Servers/ AD Servers/Exchange servers to trainees and team members.

> Played a role in technical recruitment for AD and Exchange profile.

SOFTCELL Technologies Ltd : April 2006 to November 2007.

(http://www.softcell.com/ Microsoft Gold Partners)

Desgination: Technical Support Engineer. Role: L1/ L2 Team Member.

> Managing and Administration of Exchange Server 5.5 /2000 /2003

> Provide Technical Support to ensure smooth operation of all Exchange

servers 5.5/2000/2003 and Domain controllers.

> Managing Windows 2000/2003 Servers and windows NT4.0 Servers and Windows

2000 and Windows XP Professional.

> Configuring mail routing group connector and SMTP connector.

> Mail box moving activities weekly based.

> Configure and recreating user mail box.

> User (user creation, Password Recovery and policies) and Group

management.

> Configuration and Managing exchange server storage group and user mail

box

> Backup / Restoring user mailbox.

> Creating and Managing User Accounts, troubleshooting Account Lockouts

issues.

> Internal Support for Users and resolve their issue. Escalate the

unresolved queries to next level.

> Provided end user application software and operating system software

support.

> Day to Day Security Update and monitoring the system for known virus

and cleaning the same if exists.

> Anti-Virus and Security Patch updating in the server time to time.

> Taking the backup of system state database and user's data and

restoration.

> Disk Space Management and creation and updating Backups

Certifications Completed:

1, Microsoft Certified IT Professional : (MCITP - Exchange

Server 2010 & Windows 2008 Server)

2, Microsoft Certified Technology Specialist : (MCTS - Exchange

2010 Configuration)

3, Microsoft Certified System Engineer : (MCSE -Exchange Server 2003

& Windows 2003 Server)

4, Microsoft Certified System Administrator : (MCSA -Windows 2003

Server)

5, Information Technology Infrastructure Library : ITIL Version 3

Certified.

Educational Background:

*) A First Class Graduate in Bachelor of Engineering (BE - Computer Science

and Engineering) - Anna University.

Personal Details:

Father's Name: Kamaraj Pandian

Age : 29

Gender : Male

Nationality : Indian

Marital Status : Married

I confirm that the information furnished above are true to the best of my

knowledge and belief and I am capable of producing the required

certificates and suporting document when the need arises.

Regards,

Suresh Kumar

.K

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