Customer Service Manager

Marie SITYAR

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**-** ** **. ********, NY *****

Ph: 347-***-****

Email: *****.******@*****.***

Education

University of Paris 1 Panthéon-Sorbonne Paris, France

Master of Science in International Trade, April 2012

Thesis: The Evolution of Raw Material Prices and its Impact on ArcelorMittal

Master of Science in Economics, June 2011

Thesis: Labor Migration and Remittances and their Impact on Regional Growth and

Development in the Philippines

Hunter College CUNY NYC, NY

Bachelor of Arts, June 2004

Major: French Language and Civilization

Minor: Economics

Professional Experience

ArcelorMittal Packaging St. Denis, France April 2012-October 2012

Assistant Key Account Manager-Intern

• Receive, analyze and manage product needs of key account Crown Food France

• Daily liaison with members of the team to provide information and ensure that clients receive

excellent customer service and mills provide consistent services

• Proactively contact clients to maintain a high level of product delivery

• Manage stock and invoicing of delivered products

SGD NA NYC, NY May 2007-August 2010

Assistant Development Manager

• Provide support for France and US Developments

• Track, monitor and facilitate new projects from the Development stage until Production start-

up ensuring that timelines are respected

• Liaise between the Development teams and all customers such as L’Oréal, Estée Lauder,

Coty, etc.

• Prepare and provide customers with Development timelines

• Plan weekly sampling schedule and coordinate sample requests from the customers with

the Development teams

• Review pre-production samples, production samples and defect limits before their

distribution to customers

• Present samples, production standards and limits to clients

ArcelorMittal Stainless USA NYC, NY January 2005-May 2007

Technical Claims Assistant

• Liaise between the Quality teams and the customers

• Process and track Quality Claims

• Responsible for selling Secondary Material from justified Claims

• Responsible for Accounts Payables/Receivables for Claims and Re-Sales

Skills

Word / Excel / PowerPoint / Project / Outlook / SAP / Stata

Fluent in French and Filipino

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