Customer Service Sales

MARIAM A. EKHREWISH

*** ***** ****** ~ Fairview, New Jersey 07022

201-***-**** **********@*******.***

QUALIFICATIONS

Accomplished professional with experience conducting administrative and

customer service functions within fast-paced, high-volume office settings.

Offer strong attention to detail and track record of developing and

implementing process improvements that impact organizations. Rapid learner

and capabilities in organization, written correspondence, client service,

and Executive support. Highly adept at managing multiple, concurrent tasks

that directly affect the productivity of organizations. Technically

proficient at Microsoft Office including Word, Excel, and PowerPoint.

Conversant in Arabic.

PROFESSIONAL EXPERIENCE

GRANDMA'S PLACE, West New York, New Jersey 2012

Teacher's Assistant (Short-term Leave Replacement)

. Assisted with lesson planning, drafted various forms, and effectively

communicated with parents.

. Contributed to organization of classroom activities catering to 15 pre-

school students.

. Gained praise from Upper Management for ability to engage children and

interact with culturally diverse parents.

TINY TOTS CHILD CARE CENTER, North Bergen, New Jersey 2011 - 2012

Teacher

. Managed classroom functions for preschool and kindergarten provider with

high levels of success.

. Oversaw 6 employees and held accountability for lesson planning.

. Completed several critical forms with high levels of accuracy used for

governmental and state aid for students.

. Drafted internal and external correspondence including memos and letters.

. Streamlined lesson planning process ensuring optimum operational

efficiency.

. Directed afterschool program that fostered strong learning atmosphere for

students.

CAPITAL ONE BANK, Ridgefield, New Jersey 2008 - 2010

Client Service Professional & Teller

. Consistently met or exceeded customer service and sales objectives.

. Identified opportunities within customer accounts that led to increased

branch profits and ancillary product sales.

. Performed various clerical duties and processed high volume of financial

transactions.

METRO MEDIA, Union City, New Jersey 2006 - 2008

Sales Manager

. Guided operations of electronics retail store with full oversight on

inventory, purchasing, and employee scheduling.

. Established new filing system that improved organization of contracts and

business correspondence.

. Prepared daily sales and profit reports used in critical business

decisions by Senior Management.

BANK OF AMERICA, Fairview, New Jersey 2004 - 2006

Teller

. Provided high levels of service to diverse clientele while meeting

aggressive sales goals.

. Instrumental in training new and existing employees during transition

from Fleet Bank to Bank of America.

. Balanced and managed ATM transactions with superior accuracy eliminating

potential bank losses.

EDUCATION

SAINT PETERS COLLEGE, Englewood Cliffs, New Jersey

Master of Arts, Education, 2010

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY, Newark, New Jersey

Bachelor of Arts, History 2007

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