Administrative Assistant Customer Service

Karen Myers-Henry

*** ********* ***., ****** ****, NJ Tel. 201-***-**** 201-***-**** (c) *********@*******.***

QUALIFICATIONS SUMMARY

Administrative Support professional with over 18 years’ experience working in fast-paced environments demanding

strong organizational, detail-oriented and interpersonal skills. Loyal, ethical, hard-working and committed to

producing quality service at all times. Resourceful in completing projects and able to multi-task effectively.

EXPERIENCE

Citigroup, Jersey City, NJ

2010-2012

Consultant/Market Data Services Business Management

• Procurement of all market data products e.g. Bloomberg, Reuters, 3rd Party Exchanges etc.

• Fully support the Finance and Inventory teams in day to day responsibilities

• Assist in global process improvement & workflow management

• Responsible for the automation of market data procurement workflow

• Perform inventory updates and uploads across all regions

• Provide management with daily and monthly metrics for all service requests and cost saves

• Performed detailed inventory and invoice reconciliations

• Provide Global leaver reports for all terminated users with market data services

• Perform periodic inventory database reviews to ensure consistency and accuracy

Barclays Capital, New York, NY & Jersey City, NJ locations 2001 - 2010

Market Data Analyst

• Provisioned users with market data platforms, exchanges and 3rd Party services

• Managed the inventory, reporting and workflow market data globally

• Responsible for month-end processing by performing snapshots of inventory and creating allocation files

• Submitted global declarations for the company’s internal and external clients

• Managed the monthly release of myMDS reports (Market data inventory/ cost saving tool)

• Processed and submitted updated MDM inventory for all new product roll-outs and migration of acquired

companies such as Neuberger Berman, Lincoln Capital and Liberty View

• Daily interaction and correspondence via phone and e-mail with the business and the vendor

• Processed invoice approval and inventory reconciliation within MDM to maintain transparency

• Submitted monthly MISU (Multiple Instance Single Usage) reports globally to various Exchanges

• Participated in Vendor and Exchange audits

• Provided daily leaver reports globally for all terminated employees with market data services

• Performed periodic inventory database review to ensure consistency and accuracy

Lehman Brothers Inc., New York, NY 1998 - 2001

Administrative Assistant

• Assisted Vice President of Corporate Library with all phases of office management

• Prepared and submitted weekly payroll sheets including all correspondence to the payroll department

• Prepared and maintained personnel files, updates and new hires, resignation/termination

• Maintained and updated entitlement and vacation records

• Organized training and material for various orientations

• Processed invoices via databases and directing them to accounts payable controlling cost by

avoiding redundant purchases

• Tracked circulation of books and maintained circulation database

• Organized and maintained filing system for the Library Director and department.

• Coordinate business travel (domestic and international)

• Processed expense vouchers

• Maintained Director’s daily calendar and scheduling meetings

• Oversaw various projects for the Business Information and Corporate & Creative Services

Dow Jones & Company, Inc., Jersey City, NJ 1994 - 1998

Office Services Administrative Assistant/Facilities Project Administrator

• Assisted Deputy Director of the Facilities Department with daily administrative and office duties

• Processed invoices and reconciled payments with Accounts Payable for numerous sites

• Responded to emergency situations including power failure, smoke alarms and engaged the

appropriate department

• Interacted daily with contractors, subcontractor architects, engineers and electricians during different

phases of construction projects

• Assisted with the internal relocations of In-house Communication Technicians, LAN Administrator,

Telephone Service Manager and Maintenance Supervisor

• Prepared capital and lease expenditure and track the expensed for various projects

• Maintained filing system of domestic and international leases for various locations

• Assisted in the supervision of maintenance personnel, receptionists and mailroom staff

• Operated and monitored security system including programming and distribution of employee access

cards

Accounting Clerk

• Performed daily wire transfers, faxed copies of transactions to main branch

• Maintained monthly logs of all transactions in Lotus 1-2-3

• Prepared monthly journal entries, reconciled accounts receivable records and made daily bank

deposits

• Responsible for petty cash including: checking vouchers charged to different departments

• Coordinated telecommunication payments for telephone companies nationwide

• Provided employee assistance in trouble shooting all Accounts Receivable matters

United Jersey Bank, Jersey City, NJ

1991 - 1994

Bank Teller II/Data Entry

• Processed daily customer deposits, withdrawals, bonds, teller/bank checks and money orders

• Assisted in supervising and training new tellers, promoted customer service and serviced financial

needs

• Prepared daily and monthly reports of bank transactions

• Maintained and ordered currency and supplies

• Responsible for vault activity in absence of supervisor

EDUCATION:

Trenton State College, Ewing, NJ

Accounting, 1988 (38 Credits)

COMPUTER SKILLS

Database: MDSL-MDM, D-Base IV, Access

Query Tools: Crystal Reporting

Microsoft Office: Outlook, Word, Excel, PowerPoint

REFERENCES

Available upon request

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