Quality Assurance Training

DANIELLE G. DOW

**** ******** ***. ** *****, NY 10452 212-***-**** ********.***@*****.***

W O R K F O R C E D E V E L O P M E N T S P E C I A L I S T / P R O F E S S I O N A L D E V E L O P M E N T FAC I L I TA T O R

Personal & Professional Development Public • Consulting Services • Public Relations • Project & Program Leadership • Program

Development • Personal & Professional Coaching • Training Design & Delivery • Group Facilitation • Oral & Written

Communication • Business Development • Client Relations • Project Management Team Leadership • Resource Optimization •

Strategic Planning

Professional Experience

Henkels &MCCoy@ BRONX COMMUNITY COLLEGE, Bronx, NY

Provides well developed presentation and facilitation skills to engage clients and meet program goals.

Facilitator/Vocational Instructor, FEBRUARY 2012 to Present

• Recruited to help obtain better candidates for internship program. Created well developed presentation and facilitation skills to

engage clients to meet program goals. Delivered program curriculum/objectives in classroom/simulated workplace

environment. Provided assessment of clients and make enrollment recommendations. Prepared manuals and course material

with learning objectives clearly defined and exercises illustrating the point of the training unit. Prepared lesson plans in

employability and job search, remediation and occupational topics. Facilitated regular participant workshops on a range of

topics related to program outcomes

Key Results:

Played a key role in ensuring the successful launch of the restructuring of recruitment and retention of clients. Structured and

implemented programs and policies in the areas of training, compensation structures, intake packages, incentives and new recruitment

orientation.

Fostered a teamwork/open door environment conducive to positive dialogue across the organization.

Wrote new intern manual covering issues including disciplinary procedures, code of conduct, and programmatic expectations

The fortune society, Long Island City, NY

Coordinated well developed presentation and facilitation skills to engage clients and meet program goals of employment services and

training division.

Green Program Coordinator/Vocational Instructor, April 2011to February 2012

Offered specific training programs to help workers maintain or improve job skills. Monitored training costs to

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ensure budget is not exceeded, and prepared budget reports to justify expenditures. Organized and developed, or

obtained, training procedure manuals and guides and course materials such as handouts and visual materials.

Monitored, evaluate and record training activities and program effectiveness. Prepared curriculums for EPA and

NYSERDA training programs. Facilitated Intro to Green Training Seminar series. Maintained, developed and

implemented strategic operational systems to enhance program reporting and evaluation

Key Results:

Played a key role in ensuring the successful launch the NYSERDA and EPA Green Training programs at The Fortune Society.

Trained two cohorts of NYSERDA Green Construction Training

Recruited first three classes of EPA Environmental Remediation Training

ST. Nicks alliance workforce development, Brooklyn, NY

Provided program management to green training and all new training initiatives in the workforce development division.

Green Program Manager, April 2009 to December 2010

Established and oversaw administrative procedures to meet objectives set by boards of directors or senior

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management. Spoke to community groups to explain and interpret agency purposes, programs, and policies.

Provided direct service and support to individuals or clients, such as handling a referral for child advocacy issues,

conducting a needs evaluation, or resolving complaints. Analyzed proposed legislation, regulations, or rule

changes to determine how agency services could be impacted.

Key Results:

Implemented and managed three distinct Green training programs delivered through several vendors (both for profit/non profit) enabling

New York City’s Workforce Development System to serve a greater number of business customers and jobseekers with barriers to

employment (criminal convictions, homeless, domestic violence victims, veterans, low literacy, ESL, and/or disabilities)

Liaison with other City Agencies such as the Mayor’s Office of Environmental Remediation, Human Resource Administration, Office of

Financial Empowerment, Department of Probation, Department of Labor, City University of New York and vendors.

2

DANIELLE G. DOW

Phone: 212-***-**** Page

Develop learning agendas for initiatives, facilitating cross learning amongst vendors and promoting best practices for larger Workforce

Development System.

Visiting nurse service of ny, New York, NY

Provides well developed vocational case management and career coach services to former Substance Abuse clients and “Back to Work

“population.

Vocational Case Manager, April 2007 to April 2008

Coordinated activities such as vocational evaluations, career fairs, job readiness workshops for clients. Delivered

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program curriculum/objectives in classroom/simulated workplace environment. Facilitated regular participant

workshops on a range of topics related to program outcomes. Connected former offenders, recovering substance

abusers, and long term welfare recipients to employment opportunities. Provided individual and group job

counseling for participants; instructed all participants on career expectations and planning; tracked participant

placement and retention.

Key Results:

Routinely exceeded performance goals for NYC Human Resource Administration “Special Populations” and NYS Division of Probation

and Correctional Alternatives contracts; assisted in program restructuring to integrate both mandated and voluntary participants.

Maintained and expanded network of employer partners; established internship opportunities to enhance program training

aids service center of new york, New York, NY

Provided coordination of care to individuals affected by HIV/AIDS.

COBRA Case Manager May 2007 to April 2008

Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to

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determine what services are required to meet their needs. Referred clients to community resources for services

such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provided

concrete information, such as where to go and how to apply. Served as liaisons between students, homes, schools,

family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children

who face problems such as disabilities, abuse, or poverty.

Key Results:

Played a key role in ensuring the coordination of care for individuals affected by HIV/AIDS in NYC metro Area

Houston Associates, iNc., Washington, DC

Provided coordination of care to individuals affected by HIV/AIDS.

QA Administrative Coordinator Aug. 2006 to April 2007

Created a guide for implementation of compliance related policies and procedures for Ryan White Grantees in DC Metro area.

Assessed program, compliance, or operational risks and develop risk management strategies. Conducted periodic internal

reviews or audits to ensure that compliance procedures were followed. Conducted Ryan White Title I, Title II, and MAI site

visits for DC Metro Area. Developed Quality Assurance tools to capture data. Revised and edited activity reports submitted to

the DC HIV/AIDS Administration. Maintained files and archived reports.

Key Results:

Developed improved Quality Assurance tools to capture accurate data during audits

Improved reporting and findings submitted to the DC HIV/AIDS Administration

Improved in house auditing of client files

Education & Certifications

Southern new hampshire university Distance Learning

Master’s of Science Industrial/Organizational Psychology Present

Monroe college New York, NY

Master’s of Business Administration Candidate, 2009 2010

American University Washington, DC

Bachelor of Arts (BA) in Law & Society (with honors), 2006

Activities: Worked concurrently during college as a facilitator for the TNT organization and Office Assistant for the Dean of Students.

American red cross New York, NY

3

DANIELLE G. DOW

Phone: 212-***-**** Page

CPR & First Aid Certification

Of Note

Professional Development:

Complete ongoing training in the areas of facilitation; workshop management; interviewing techniques; social media impact on

workforce development.

Proficient in Microsoft Excel for financial modeling and analysis

QuickBooks power user with 2+ years of experience

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

Extremely fast typist (WPM: 60) with live transcription experience

CPR & First Aid Certified

Contact this candidate