Customer Service High School
Resume:
Alexandria Pickard
Glendora ca 97140
********@*****.***
Synopsis of Qualifications
*More than 9 years successful experience in customer service and support
with recognized strengths in solid customer relations, problem-
solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems
in the first place.
*Excellent work ethic and highly productive.
*Excellent working knowledge Microsoft Excel, Microsoft Outlook, Microsoft
Word.
*Ability to train, motivate, customer service employees.
Education:
* High School Diploma
* South Hills High School
* Citrus College
* Azusa Adult School
Subjects Studied:
* General education in high school
* Music at Citrus College
* Azusa Adult School pharmacy tech course.
Experience:
Doubletree by Hilton / Guest Service Agent / 12/2011-Present
*Answer phones, general office/administrative support
*Respond to inquiries from clients/guests
*Process credit card payments
*Book rooms/Email confirmations
*Customer service
*Cash handling/daily balancing of House Accounts
*Folio generation
PACMED/ Medical Billing/ 05/2011-11/2011
* Data entry
* Checked patients health insurance eligibility
* Updated proof of timely filing
* Filed doctor's sensitive information accordingly
* Practiced and maintained HIPPA laws
Pharmacy Tech/Cust. service clerk, Albertsons, 09/2009-07/2011
* Data entry
* Process customer's prescriptions
* Filled and dispensed customer's prescriptions
* Communicated with doctors, health insurances and patients in regards to
patients prescriptions.
* Obeyed and maintained HIPPA laws at all times
* Assisted customers with their check out
* Cashed govt/payroll checks
* Processed moneygrams and money orders
*Maintained a balanced cash drawer at all times
Office Manager, Farmers Insurance, 2007/2008
* Greeted customers, Handled phones, took messages for agent.
* Maintained agent's schedule/appointments, processed payments from
customers.
* Ran quotes for home insurance, car insurance, life insurance and health
insurance.
*Data entry, maintained customers records and sensitive material.
Refferences:
Cristina Rubio/ Front office manager at Doubletree/626-***-****
Courtney Lenhart/ Co worker at Doublettree/626-***-****
Blanca Campos/Admin at Pacmed/626-***-****
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