Customer Service Administrative Assistant

Location:

Posted:

January 02, 2013

Tanishia Hawthorne

******************@***.***

Skills

● 50 WPM ● Deadline-Oriented

● Excellent Organizational Skills ● Efficient Multi-Tasker

● Strong Customer Relations Skills ● 10-Key Knowledge

● Works well under pressure ● Staff Training

● Professional Phone Etiquette ● Ability to be Discrete

● Compose Correspondence ● Effective Leader

● Knowledge of Work, Excel, and Outlook • Answer Multi- Line phone

● Dedicated Team Player ●Data Entry

• Filing/Faxing •Scanning/Copying

Experience

Administrative Assistant/Receptionist 03/2005 -Current

Pacific Office Centers - Ontario, CA.

• Greeted and screened all visitors and directed them to the correct employee or office

• Answered and quickly redirected up to 6 phone lines to the appropriate clients

• Directed guests and routed deliveries and courier services

• Opened an properly distributed incoming mail

• Coordinated, scheduled and arranged meetings, calendars and events

• Composed and drafted outgoing correspondences and reports

• Trained new employees on multiple programs and data entry

• Performed accounts receivable duties including invoicing, researching into discrepancies

• Showed potential clients office space, answer up-to-date product questions

• Provided a strong customer service to generate a loyal clientele.

• Ordered and distributed office supplies

• Demonstrated success sustaining effective working relationship within a diverse

environment.

• Maintaining accurate records and filing systems

Education

Chaffey College - Rancho Cucamonga, CA. 01/2009 -

Current

Business Administration (A.A.)

United Education Institute (U.E.I.) - Ontario, CA. 04/2004 - 03/2005

Business Office Administration (Diploma)

References Furnished on request.