Customer Service Human Resources

Danielle Cansler

**** *. *** ******, ***# **, Upland, California 91786

Cell: 424-***-****

Email: ***************@*****.***

Objective Skilled and Loyal Administrative Professional with

knowledge in developing and maintaining detailed

administrative, clerical and procedural processes,

seeking a position in a professional and challenging

environment.

Professional Microsoft Office Filing/Editing Cash Handling

Skills ADP Typing (40+ wpm) CPR Certified

Housing Office Procedures Recruitment

Training Multi-Line Phones Orientation

Coordination Coordination

Internet Savvy HUD Benefits

Escrow Utility Billing

Education

Mount San Antonio College, Walnut, California, Currently

Attending: Online Courses

Bachelor of Science, Clinical Social Work

Los Angeles Southwest College, Los Angeles, California,

2005-2008

General Studies, Prerequisites

Employment Efficient verbal, interpersonal, organizational, and

Skills telecommunication skills

Excellent customer relations and customer service skills

Ability to work in a fast-paced atmosphere

Attentive to detail with good follow through

Ability to follow instructions well and make decisions

with no supervision

A relationship builder

Developed the ability to multi-task and motivate one's

own self

A team player

Enjoy challenges of a growing company

Employment Office Team/ Cityside Management Corp., 07/12 -

History Corona, California Current

Utilities Administrator

Responsible for payment and all utility

matters on acquired HUD/government

foreclosed homes, billings, payments and all

utility files in California, Oregon,

Washington, Alaska, Hawaii and Guam. All

work done in accordance to HUD

Handbook-Single Family. Answer all incoming

phone calls, return general voicemails,

create files for all newly assigned

properties, create utility notification

letters for newly assigned properties and 12/07 -

mail them to utility companies. Responsible 06/11

for scanning and uploading reduction forms,

deeds, review of closing packages and other

miscellaneous documents. Process utility

activation form requests. Run reports on

outstanding utility liens. Answer general

emails received from department

members/management. Assist in closing of

escrow with obtaining monthly billing backup

documentation.

Otis College of Art and Design, Los Angeles,

California

Human Resources Assistant

Provided administrative support to the Human

Resources Department; Responsible for New

Hire orientation, office reception, training

coordination, maintaining all employee

files, back-up for HR/Benefits reporting,

recruiting coordination and assistance in

other HR initiatives. Create/update

orientation packets and ensure there are

packets ready for distribution at all times.

Assist in ensuring all payroll items are

accurate, complete and sent for processing

to Payroll Office by deadline dates- act as

payroll liaison for HR Department. Prepare

all verbal and written employment

verification requests. Assist where needed.

Little Company of Mary Hospital, Torrance, 03/04-12/07

CA

Administrative Associate

Greeted walk in traffic, and answered

multi-line telephones. Provided

administrative support to the Employment and

Recruitment Manager and to the Recruiters to

ensure the efficient operations of the

employment and recruitment department.

Consistently following a variety of systems

and procedures ensuring that documentation

is completed in the initiation of the new

hire process. Maintained accurate sign-on,

referral bonus and specialty training

program agreements. Generate check requests

related to recruitment. Prepares routine

reports including traveler utilization and

vacancy information. Maintains spreadsheets

for new graduate recruitment and tracking of

foreign nurse recruitment. Performed other

duties as assigned.

Citibank (West) F.S.B., Santa Monica, Ca. 08/03-02/04

Financial Associate

Acted as head liaison in directing, training

and motivating financial trainee staff to

their full capabilities. Utilized strong

customer service skills. Performed cash

handling skills. Acquired excellent

interpersonal, analytical, and

organizational skills.

City of Inglewood, Inglewood, CA 11/01-08/03

Office Assistant/Receptionist

Performed a variety of day-to-day office

operations; Answered Multiple phone lines,

filing, copying, utilized customer service

skills, processed sport and day camp

specific payments. Acted as liaison of the

Summer Day Camp program. Facilitated

meetings regarding the fundamental

information necessary for children to attend

day camp. Managed and equipped all

recreation and program budgets. Organized

monthly staff meetings and yearly

department-wide staff meetings.

~REFERENCES AVAILABLE UPON REQUEST~

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