Customer Service Management

Kyle Rapson

****.******@*****.***

Current Address:

***** ********* **

Lakewood, OH 44107

216-***-**** (cell)

Objective To maintain a career in the professional world

based on my education and prior experiences as well

as the dedication of my eagerness to succeed.

Education 2004-2009 Lorain County Community College

Elyria, Ohio

2009-2010 Devry University

Oakbrook Terrace, IL

Associate Degree(s) in Marketing and Business

Bachelors of Science in Business Technical

Management

Experience Feb 2010-Current Kaplan Trucking Company

Cleveland, Ohio

Supply Chain Analyst / Operations

Manage up to 600 drivers within a central

operations system that offers owner-operators the

chance to communicate effectively with the

corporate office.

Worked as a project analyst for warehouse

optimization project to determine the most

efficient day to day operations.

Responsible for creating step-by-step purchasing

guide for drivers to purchase numerous forms of

equipment.

Played the role of a liaison between our steel

customers and drivers to fulfill the needs of both

parties.

Entrusted by management to handle a 24/7 drivers

account with upwards of $100,000 available.

Communicated with numerous steel manufactures and

processors in order to ensure the delivery of

products in a timely fashion.

Coordinated a detailed marketing program with other

peers in order to promote numerous advantages that

Kaplan Trucking offers.

Implemented numerous operational procedures in

order to better understand the changing and growing

demands of our customers.

Schedule, coordinate, and facilitate outbound loads

for owner/operators on a daily basis.

2008-Feb. 2010 J & J Construction and Property

Mgmt. Sheffield, Ohio

Landscape laborer/ Day shift Manager

Operator and instructor of various heavy machinery

Management of several exclusive properties within

the Cleveland, Ohio area

Booking, record keeping, and bidding on properties

to assure both the satisfaction of the client and

profitability for the company as a whole

Maintain proper communication with customer to

insure contentment of all jobs performed for the

customer

2005-2008 Schill Landscaping

Sheffield, Ohio

Landscape Laborer/Second shift Supervisor

Key holder for all of second shift co workers

Worked on "5-S" committee to improve operations and

communications within management and staff

Supervised second shift night responsibilities of

co-workers

Worked in conjunction with management to develop

landscape designs that met the needs and desires of

the customer

Interned with the marketing dept. and took a more

involving and direct role in advertising for one

landscape season (Spring 2008)

Was promoted to "Team Leader" within the landscape

division and was honored in The Morning Journal

newspaper for excellence

Rewarded each year with annual bonus for

demonstrating excellence and willingness to go

above and beyond the call of duty

2004-2005 Spitzer Autoworld

Sheffield, Ohio

Car and Parts Porter

Performed day-to-day exchange of sales

Checked in autos to assure they were free of any

defects and that they correlated with the order

which was placed

Transported autos from dealership to dealership

Handled daily monetary transactions that exceeded

$1000

Other Skills

Knowledgeable in Microsoft Office. (Access, Excel,

Outlook, PowerPoint, Word)

Able to communicate effectively through email and

the Internet

Coordinated SEMA Show booth in 2005 with PPG

Automotive.

Traveled Ohio and western Pennsylvania with PPG

Automotive marketing team in order to provide

support and customer service to suppliers.

Interests

Personal fitness and sports, watching and helping

with multiple forms of auto racing, traveling

around the country with a professional drag racing

team, personal upkeep of cars, working in teams and

groups in order to complete goals and finish

projects.

Contact this candidate