Software Training

Gary W. Lofgren

**** ********* **.

Greenwood, IN 46143

317-***-**** *********@*****.***

PROFESSIONAL PROFILE

• Diversified communicator (management, team members, customers)

• Detail oriented, problem solver and team player

• Highly organized, work under strict deadline schedules with attention to detail

• 12 years experience in technical training and development field

EDUCATION/CERTIFICATIONS

• Agile Learning Labs Certification

• Microsoft Office 2000 Professional (MCP)

• Microsoft Office User Specialist Certification: Access 97, Advanced Level

• Introduction to Toolbook Instructor 7.1

• Ph.D., Slavic Linguistics, Indiana University

• M.A., Slavic Linguistics, Indiana University

• M.A., Russian Literature, State University of New York at Albany

• B.A., Russian Language and Literature, George Washington University

SPECIAL SKILLS

Creative problem solver, troubleshooter, and analyzer, experienced business analyst/software

designer, trainer, articulate public speaker, fluent in Russian and French.

PROFESSIONAL EXPERIENCE

Vertafore, Inc. (formerly Kaplan Compliance Solutions) Indianapolis, IN

Release Product Owner /Sr. Business Analyst 2012-present

• Work with product management to develop and prioritize feature enhancement requirements

• Participate in customer status calls

• Convert requirements into stories for estimation and for assignment to the scrum development team

• Drive estimation meetings and sprint planning meetings

• Final decision maker for enhancements in 2-week sprints and in quarterly product releases

• Maintain prioritized list of enhancements in the Visual Product Backlog

Vertafore, Inc. (formerly Kaplan Compliance Solutions) Indianapolis, IN

Sr. Business Analyst 2007-2012

• Participate, with the BA team, in the Design Phase of the software development lifecycle by researching

enhancements to, and new functionality for, proprietary software suite

• Create functional spec documents used by programmers and testers on new functionality

• Collaborate in HTML mockups of above-mentioned functionality

• Work with programmers during the Development Phase to ensure expected outcomes

• Create use cases to define scenarios and expected outcomes

• Review product defects and propose solutions

Gary W. Lofgren

1422 Woodfield Dr.

Greenwood, IN 46143

317-***-**** *********@*****.***

Kaplan Compliance Solutions (formerly BISYS, Inc.) Indianapolis, IN

Software Trainer/Documentation Specialist 2004-2007

Training:

• Instruct clients on insurance licensing software in both classroom and phone formats

• Prepare supplemental documentation for training sessions

• Prepare training curriculum for internal training

• Deliver presentations on software updates

Documentation:

• Edit software user manuals and help text

• Create user manuals and help text for next generation product suite

• Write training articles for monthly publication

Additional tasks:

• Create HTML/Javascript-based demos on next generation product suite for Sales personnel

• Create/maintain department website

• Perform ad hoc testing related to software updates

• Log defects found in software

• Chair Approval Control Board

1st Class Solutions, Inc. Indianapolis, IN

WBT Programmer/Software Trainer/Technical Writer 1997-2002, 2003-2004

Programming/developing:

• Program multimedia computer-based and web-based training applications for soft skills and software

instruction including interactive mouseovers, drag-and-drops, multiple choice questions, software

demonstrations and simulations using Dreamweaver and Javascript

• Design MS Access database applications for entering and analyzing of student evaluations

• Proof multimedia scripts

• Create and modify graphics using Photoshop

Training:

• Instruct students in MS Office applications, Dreamweaver, NovaManage, LotusNotes and GroupWise

• Facilitate presentations on software products

Technical writing:

• Modify standard operating procedures and associated training materials for the manufacturing sector of a

large pharmaceutical company

• Develop test scripts for customized software applications

• Develop courseware for Microsoft products and proprietary desktop applications including NovaManage

• Design supplemental material

Gary W. Lofgren

1422 Woodfield Dr.

Greenwood, IN 46143

317-***-**** *********@*****.***

System Design Group, Inc. Indianapolis, IN

Project Coordinator/Documentation Specialist 2002-2003

• Manage software development projects by maintaining schedules, allocating resources and interfacing

with clients

• Create technical documentation used in development process of medical industry software including user

manuals, software requirement specifications, installation qualifications

• Design company support documentation

Indiana Institute of Technology, Indianapolis, IN

Instructor 2001-2005

• Teach class, “Software Tools”, focusing on Microsoft Office XP suite

• Develop course syllabus and supplemental materials

CompuTrain Learning Center, Inc., Terre Haute, IN

Instructor 1995-1997

• Instruct students in MS Office applications

• Develop courseware and other supplemental material

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