Project Manager Management

FELIPE GARCIA

**********@*****.***

Chicago and Suburbs - No out of state

http://www.linkedin.com/in/felipejgarcia

SUMMARY

Proven strategic leader that is able to translate business strategies into

technology solutions and manage the implementation and support of systems

critical to business operations. Over 16 years of experience of assisting

companies in migrating legacy systems to new technologies while still

reducing cost. Significant expertise with turnarounds,

mergers/acquisitions, multi-site operations and architecture/infrastructure

design. With a hands-on management style that emphasizes direct involvement

in day-to-day functions.

WORK EXPERIENCE

MIDAS INTERNATIONAL, Itasca, IL

March 2004 - Present

Industry leader in providing automotive parts and services with 1,700

franchised and company-owned retail locations in the United States and

Canada

Director of IT Services (March 2004 - Present)

Responsible for the overall planning, organizing, strategy and execution of

IT operations. Close interaction with senior staff, business owners, and

external partners to align IT strategies with enterprise business

strategies. Responsible for providing 24x7 support to 100 remote locations,

2500+ users throughout the United States and Canada. Strategic lead and

project manager for reducing the annual IT budget.

. Evaluate and implement the systems that support end users in the

productive use of business applications and computer hardware

. Recruit, lead and develop key members of the IT operations and

security team

. Provide leadership and direction for escalated issues regarding

corporate systems

. Develop IT policies and governance around infrastructure lifecycle

and enforce all programs and policies

. Manage change requests and capital justification for all IT

infrastructure

. Oversee the administration of IT Policies, Sarbanes Oxley and PCI

compliance. Coordinate quarterly and annual reviews with external

auditors

. Manage and select IT vendors, monitor SLAs, negotiate contracts for

services and equipment. Manage Microsoft Enterprise Agreement and

other licensing agreements

. Point of Sale (POS) implementation experience in 100 corporate owned

and operated locations

. Systems architect for Rowriter Central Service - a SaaS based offering

for Midas franchisees. This product is a web based data mart of

consolidated management reports and business analytics with a Tableau

Server for business intelligence and analytics

. Responsible for the operation of IBM I-series\AS400 environment and

JDA ERP systems

. Systems engineer for Microsoft Dynamics GP, Peachtree, Sage FAS

accounting and Trintech ReconNET

. Manage worldwide Internet domains\DNS with Go Daddy and Microsoft

Azure Cloud Services

. Architect and project manager for the following significant projects:

o Migration of 100 Midas Retail locations to Linksys routers using

DD-WRT firmware to provide customer hotspots, Network VLAN's and

reduce operational cost.

o Migration of all file servers from single point of failure to a

redundant architecture utilizing MS Windows 2008 cluster and HP

SAN technology

o Migration from SQL 2000 single server to SQL 2008 R2 clustered

environment for high availability applications

o Hyper-V virtualization cluster on MS Windows 2008 r2 - 30

virtual servers running on 6 redundant physical servers and in

the network DMZ - 20 virtual servers running on 4 redundant

physical servers, expert on P to V utilizing System Center

Virtual Machine Manager 2008 R2

o VMware 5.0 cluster, ESXi 5.0, vCenter Server, VSphere HA and

vMotion with Hitachi 9570 SAN - McData 4500 switches,

proficient on P to V utilizing VMware vCenter Converter

o Load balanced web servers for public websites using MS Network

load balancing, Internet Information Server 7, MS Web Deploy 2

and MS Web Farm Framework 2 and clustered SQL 2008 Reporting

Services

o Migrated Lotus notes 5.1 on IBM AS400 to MS Exchange 2007.

Implemented Cluster Continuous Replication and Geo-Redundancy

using Exchange Standby Continuous Replication. Also supported

Blackberry Enterprise Server. No consulting dollars where

utilized in this project

o Implemented Microsoft Office 365 for hosted archive services and

spam filtering (SaaS)

o Checkpoint NGX 75,IDS\IPS and Traffic shaping on Dell Servers

using Checkpoint SPLAT, supporting 100+ remote locations and

users with integrated Websense Triton for web filtering.

o Implemented load balance\fail over appliance Fat Pipe Networks

Warp device for internet redundancy

o VB.Net 2010 application- Tapeless database backup for Midas shop

point of sale

o Midas Employee Portal for HR benefits and employee document

sharing on SharePoint 2010

o Re-architected Disaster Recovery Process to reduce cost, improve

recovery time, business continuity and comply with Sarbanes

Oxley standards

o Migrated Midas legacy Avaya PBX phone system to Customer

Interaction Center - Interactive Intelligence using SIP Polycom

handsets and VoIP to PRI translating Audio Codes Mediant 1000

gateways (Midas and Call Center)

o Migrated Avaya Office Remote phone systems to Cisco Unified

Communications 320W and cisco spa504g handsets, utilizing Sip

Trunking to reducing operating cost

o Migrated FranConnect(Franchise CRM) to Salesforce.com (SaaS)

CENTRIFUSION, INC. / DEWPOINT, INC. Chicago, IL

August 1999 - December 2003

A technology consulting firm with locations in Chicago, Indianapolis,

Minneapolis and Detroit.

Information Technology Group Manager

Responsible for the planning, procurement, implementation, security, and

management of information technology assets which supported IT operations,

including network infrastructure, voice and data communications, enterprise

messaging, storage, mobile devices, and internal servers. Also managed the

help desk/desktop support, server administration and network engineering

teams. In addition, I was also responsible for the development,

implementation, enforcement, and review of IT department policies,

processes, and procedures.

. Developed and maintained effective working relationships with IT

infrastructure and operations vendors and service providers

. Worked with senior company leaders and other stakeholders to define

business continuity requirements for key operations and systems;

developed and implemented a formal disaster avoidance/disaster

recovery plan to support the business continuity objectives and

requirements, including periodic communication reinforcing key points

of the plan for end user preparedness

. Managed Help desk support team and network engineers

. Managed and support 5 remote offices connected via a Fully Meshed

Frame Relay

. Managed and configured internet service and phone service to new

branch offices

. Managed and supported 30 Windows NT, 2K and 2003 servers as well as

107 users and 5 Mac's,

. Cut company telecommunications cost by 50% using new technology from

SBC - Integrated T1 lines (allows data and voice on single T1 circuit)

and used VOIP\SIP trunking thru frame relay(Nortel Business

Communications Manager -BCM) for office-to-office communications

. Supported several company accounting applications including Accpac

running Sybase database & Khameleon running Oracle 8 database, MS SQL

Server 2000, ADP Payroll and Peachtree

. Configured and maintained Cisco 1700, 2500 and 2600 Router for Frame-

relay, point-to-point and internet lines

. Installed and maintained Windows 2K & 2K3 Active Directory domain.

Installed Microsoft Exchange Server 2000-2003, enterprise antivirus

management Symantec

. Install and maintain Microsoft Internet Security and Acceleration

Server - Firewall

National Data Services\ Aspen Marketing Services St. Charles, IL

February 1996 - July 1999

An electronic billing and mailing firm with locations in Roselle, St.

Charles and Carol Stream.

Developer and Network Administrator

Served as a Visual Basic and Visual FoxPro developer and Network

Administrator. Responsible for converting DOS applications to a Windows

platform.

. Developed, Designed applications using Visual Fox Pro 6.0 & Visual

Basic 6

. Automated computer operator task, worked on OCR software in Unix for

mail sorting equipment;

. Supported users on NT 4 domain; Win98 and NT4 workstations

. Worked with creative services on Direct mail pieces, Adobe Photoshop

and Illustrator

PROFESSIONAL DEVELOPMENT

. Bachelor of Science in Computer Information Systems

DeVry University Addison, IL

. Continuing Education- MBA and Information System Management Keller

Graduate Schaumburg, IL

. References and IT Portfolio available upon request

. Knowledge of ITIL and Agile Methodology

. Microsoft CIO Interview:

http://www.microsoft.com/hk/windowsserver/compare/interviewdetails.mspx

?recid=7

TECHNICAL EXPERTISE

Applications / Development:

Great Plaines (Microsoft Dynamics) Financial, Sage FAS, Reconnet,

supporting ERP systems, MS/Office 97-2010 (Excel, Word, PowerPoint,

Outlook, Project, Visio), Windows 95-Vista, Windows 7, Windows 8), Windows

Server 2000-2003R2, Windows Server 2008R2, Windows Server 2012, Enterprise

Antivirus (Symantec, Kaspersky, AVG), MS/SQL 2000- 2008, SQL 2008R2, SQL

Reporting Services, MySQL, Active Directory, Exchange 5.0-2007, Exchange

2010, Office365 (SaaS), Blackberry Enterprise Server, Sharepoint 3-2007,

Sharepoint 2010, Lotus Notes 5.1, Visual Studio (2005,2008,2010), Adobe

Photoshop CS5, Adobe Flash CS5, VMware 5.0, Linux, VMware, vCenter

Converter, MS HyperV, System Center Virtual Machine Manager 2008 R2 and MS

Virtual Server 2005 R2, Microsoft Azure Cloud Services - PaaS (Platform as

a Service), Asset management software (Logmein Central, Dell Everdream,

LANdesk Management Suite 9).

Hardware / Infrastructure:

Intel Servers( Dell Poweredge, HP Proliant) Storage Area Networks

(Hitachi, HP MSA 1000,HP G3 P2000),Cloud Computing, McData and Brocade

Silkworm Fiber Swtches, Qlogic HBA, Data Center design (HVAC, UPS, Power

Distribution, Cable Management)

Network / Communications:

Cisco networking (switches, routers, firewalls, wireless, fiber channel),

MPLS, Frame-Relay, Metro-E, Voice Over IP (VOIP), SIP Trunking, PSTN,

telephony systems (Polycom SoundPoint, Interactive Intelligence Phone

system, Nortel Phone System, Intertel Phone System, Cisco Unified

Communications Phone System), unified messaging, Video Conference systems,

copper and fiber infrastructures, secure remote communications, Internet /

Extranet / Intranet systems, Checkpoint, Watchguard, Sonicwall, Juniper,

Fatpipe Networks ISP load Balancer, Smart DNS, Websense Triton

Contact this candidate