Customer Service Manager

Charlton Bruce Sanders

**** ***** **. **, *****, NY 10452 ? 516-***-**** ?

************@*****.***

JOB TARGET: Information Technology

PROFESSIONAL SUMMARY: Seasoned IT professional with several years of

experience. Completed a PC Repair program and in pursuit of CISCO CCNA &

CCNA VOICE.

TECHNICAL TRAINING & SKILLS:

Cisco Unity, Communication Manager Express, Cisco IP Telephony, Trunking

Cisco IOS, LAN/WAN Infrastructure & Connectivity:

DHCP, DNS, TCP/IP, IPv4 - Ipv6 converting, NetBIOS IPX/SPX, DSL Cable

(Copper and Coax), Ethernet 10/100, UTP, VLAN, VPN, Microsoft Office Suite

2007, Active Directory

ROUTING PROTOCOLS:

SCCP, SIP, MGCP, H.323, BGP, EIGRP, FRAME RELAY, OSPF, and RIPv4

OPERATING SYSTEMS:

Windows NT, 2000, XP, Vista, Windows 7, Windows Server 2008R2, IBM AS400

MICROSOFT:

. Created and implemented group policies; manage basic and dynamic

disks, installed, configured network

Printing.

. Installed and configured DNS and DHCP with Server 2003, configured RAS

and VPN; installed Certificate

Of Authority.

. Administrated the Transmission Control Protocol/Internet Protocol

(TCP/IP) suite in Microsoft's XP,

Installed and configured DHCP, DNS, FTP, and WINS services.

. Planned, designed, installed, and maintained a state-of-the-art

cabling system; created and administrated user

And group accounts; manage network resources.

. Installed Windows Vista/Windows 7 and perform post installation and

routine administration task;

Administration tasks; administered user profiles and system

policies; customized user environment; set-up

And troubleshoot local and network printing; created and used the

registry; installed and configured local

Network printing; installed and configured Network Interface Cards;

effectively used troubleshooting

Resources and tools; used Disk Performance utilities.

Professional EXPERIENCE:

Allure Entertainment Brooklyn, NY

Network Support 08/2011 - Present

. Abetted in the installation from a traditional analog phone system

unto Cisco's VoIP phone system.

. Assigned phones and phone extensions to clients, imported bulk users

into Unity software.

. Installed, configured, and maintain virtual local area networks on a

Cisco Catalyst 3560 switch.

. Configured a 2610 Cisco router, configured Quality of Service,

installed cabling and constructed the

Hardware closet racks, interfaced with outside vendors, set-up email

accounts and issued rights, added nodes

When required, and gave clients a tutorial on proper utilization of

the Cisco 9900 video stream phone and

The 7960 phone series.

Airtechniques Inc. Melville, NY

Technical Support 09/2006

- 04/2011

Part of a call center team who answered external and internal phone calls

to resolve technical issues concerning Airtechniques' many products in a

timely matter, determined the problem and delivered known solutions,

communicated with customers via email, fax, and/or telephone, remotely

connected with customers computers via a web conference tool to install

software on a Scan X digital radiography unit, and a Polaris Intraoral

camera unit, instructed customers on how to properly handle imaging

storage plates, exposing an image to the plate, and then migrating those

digital images into various vendor software, did field presentations to

demonstrate Airtechniques' various dental, medical, and veterinarian

products, communicated with customers on how to read equipment schematic

and to ensure customer's needs were met, had cross-functional

responsibilities with customer service, software engineers, and programmers

in different departments, communicated with vendors,

Both nationally and internationally to resolve issues, trained customers

and in-house staff members on hardware

Misonix Inc. - Farmingdale, N.Y. 12/00 - 08-06

Helpdesk: Issued email accounts for clients, added nodes when required,

instructed clients on the proper way to document data into the database,

backed-up the tapes, installed cabling in confine spaces, provided

technical support when requested, added and/or replaced random access

memory, video cards, and motherboards to clients workstation when needed,

removed several complementary metal-oxide-semiconductor batteries, removed

and added printing cartridges to the printing devices, installed the

equipment closets and abetted with the installation of wireless access

points, and instructed clients on the proper procedures on how to send a

fax from their workstations.

Konica USA - Glen Cove, N.Y. 09/92 - 02/96

IT Support: Documented data into the main database and instructed clients

on the proper steps to perform this task, configured email accounts and

assigned rights, communicated with the IT department in Japan to discuss

procedures and quality issues did tape backups, abetted with the

installation of cabling.

EDUCATION:

CUNY/Queens College of New York Queens, NY

Cisco CCNA & CCNA Voice Program 04/12 - Present

SUNY/Manhattan Educational Opportunity Center New York, NY

PC Repair Fall 2011

Computer Career Center Garden City, NY

LAN/WAN Specialist Program Spring 2000

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