Project Manager Technician

Maureen McGlade

*** ******* ****, *-**

Warminster, PA 18974

215-***-**** www.linkedin.com/in/maureenmcglade

********@*******.***

SUMMARY

Focused Project Manager with proven track record of successfully managing

full lifecycle projects in HFC, MS, and UNIX environments. Extensive

experience in industries ranging from telecommunications and IT to defense.

Effectively managed multiple firmware projects with team members in

domestic and international locations. Recognized for motivating teams,

improving cross-functional communication, and resolving challenges that

ultimately drive outstanding results.

PROFESSIONAL EXPERIENCE

MOTOROLA, INC., Horsham, PA 2008 - 2012

Senior Project Specialist (2010 - 2012)

Managed matrix team of 20 domestic and international employees in

delivering multiple embedded firmware upgrades for Digital Terminal

Adapters. Oversaw mass-deployed devices, with over 100 million domestic

and 5 million international.

. Led weekly core team meetings, including documenting weekly agendas and

recording minutes, providing valuable updates on deliverables to all team

members.

. Participated in bi-weekly Senior Management Reviews and Monthly Operation

Reviews, resulting in improved 2-way communication and facilitating

informed decisions.

. Updated Digital CM contract book with relevant deliverables, including

TL9000 compliance and Quality scores, achieving 100% compliance with

internal documentation requirements.

. Managed in-house participation in daily and weekly calls with customers,

reviewing / responding to changed requirements / defects reported and

improving customer satisfaction.

Senior Lab Technician / Engineering Support Technician III (2008 - 2010)

Installed and supported infrastructure in SDV (20 threads) and CSIT labs

(10 threads) to support testing of pre-release code before delivery to

customers.

. Monitored and maintained BSR 64000 Router for CSI&T lab, configured CMTS

for DSG and channel bonding, assisted with hardware and software upgrades

to Cisco 7609 and 6509 switches, providing stable test environment for 10

test threads and reducing downtime.

. Managed internal project to identify and replace all extension power

cords on CSIT test threads, ensuring compliance to safety requirements.

. Managed changes, patched and upgraded SDV suite of servers and

workstations, including SVOM, SVM and ERM, providing stable test bed in

support of testing new code before customer release.

. Configured new HP ProCurve switches for network, upgraded IOS on existing

switches, and upgraded Raritan KVM switches and user stations with new

firmware, improving lab user experience.

LOCKHEED MARTIN ENTERPRISE SOLUTIONS & SERVICES, 2006 - 2007

Willow Grove Air Reserve Station, PA

Senior System Administrator / Infrastructure Analyst

Supported LAN / WAN connections and approximately 300 users for Air Force

Reserve Command NOC.

. Modified firewall, switch, router, and hub configurations, ensuring

optimum network performance.

. Established network users, user environments, directories and security in

compliance with AFRC SOPs, configuring Access Control Lists to grant /

restrict network access to authorized users and processes.

. Configured wireless client devices, confirming standardized configuration

and operation that prevented ad-hoc wireless network usage in compliance

with AFRC best practices.

Maureen McGlade Page Two

EDUCATION AND TRAINING

Gwynedd Mercy College, Gwynedd Valley, PA

B.S. Computer and Information Sciences, GPA: 3.6

Gwynedd Mercy College, Gwynedd Valley, PA

A.S. Business Computer Programming, GPA: 3.9

. Risk Management, ESI / George Washington University, Horsham, PA, 2012

. Managing Projects, ESI / George Washington University, Horsham, PA, 2011

. BSR Operations 1, Motorola, Horsham, PA, 2009

. Basic DAC 4.0 Operation, Motorola, Horsham, PA, 2009

. Basic / Advanced DAC 6000 V3.1 Op., Motorola, Horsham, PA, 2009

. Digital Headend Operation V2, Motorola, Horsham, PA, 2009

. Six Sigma, Yellow badge, Motorola, Horsham, PA 2008

. CommVault 6.0 Level II, Robins Air Force Base, Warner Robins, GA, 2007

. CCNA, Montgomery County Community College, Blue Bell, PA, 2006

. MCSA, Delaware Valley College, Doylestown, PA, 2005

. UNIX Systems Administration, Penn State University, Abington, PA, 2004

. Introduction to UNIX, Learning Tree International, Reston, VA, 1999

. Clearance: Secret -Level, 2006-2009

COMPUTER PROFICIENCY

. JIRA, MS Office Suite (Word, Excel, Project, PowerPoint, Visio), Google

Office Suite (Google Docs, Google Drive, Google Sites)

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