Customer Service Manager

Juan Pablo Rincon

C ONTACT

Cell: 561-***-****

E-mails: ************@*****.*** or ********@*****.***

Address: **** ** **** ****** #*, Boca Raton, Florida 33428

V ALUE

Maintains excellent written and oral communication skills in three languages, quick problem resolution abilities, and

a high level of confidentiality. Adds value to the company by improving operational efficiency with all systems.

Research for new ideas to increase capital, time, and facilitate procedural conformity to achieve company goals.

P ROFESSIONAL E XPERIENCE

July 2012- Present Lifetime Fitness Boca Raton, FL

Operations Team Member

Developed new concepts and ideas to enhance member experiences.

Ensure operations projects and tasks are effectively completed.

Build relationships with members by providing them with top-notch customer service.

Complete light and heavy cleaning within an assigned rotation schedule.

Perform various indoor and outdoor tasks.

Stock locker rooms with towels and amenities.

Feb.2009-July.2012 Infinity Healthy™ Boca Raton, FL

Purchasing Coordinator – Developer

Created product image and trademark name and logo.

Negotiated with formula owner for company agreements.

Organized customer, vendors and business data base with QuickBooks.

Introduced innovative marketing systems and measuring results.

Developed product’s website.

Issued and tracked all purchase orders.

Compared all products purchased and monitored quantities used.

Preserved service agreements on office equipment and leases.

Coordinated and leveraged all materials purchased.

Translated all products labels into Spanish for South American manufacturing.

Negotiated with vendors for discount pricing based on quantity or group pricing methods.

Jun.2009-Feb.2010 U.S. International Freight Miami, FL

Export Manager

Certified by the Transportation Security Administration (TSA).

Designed and organized warehouse for proper in-bound and out-bound docks.

Completed warehouse inventory control via online access.

Arranged shipping details for export licenses, customs declarations, packing, shipping, and routing of cargo.

Directed clerical and technical staff in preparation of foreign language sales manuals.

Expedited import-export arrangements and oversee the delivery of goods.

Maintained current information on import-export tariffs, licenses, and restrictions.

Aug.2006-Aug.2009 Sebco International Boca Raton, FL

General Manager

Execute new methods of inventory for high value jewelry items.

Open and design new jewelry store and profit in less than 3 months.

Traveled throughout United States promoting to top notch jewelry stores.

Appraised all loose diamonds and diamond jewelry.

Created new marketing plans to acquire new customers and retain old ones.

Sold jewelry to most south Florida Spanish speaking stores.

Mar.2003-Jul.2006 City of Alachua Alachua, FL

Recreation Department Supervisor- Interpreter

Managed and created events up to 10,000 people for the city.

Implemented for the first time European soccer training for youth camp.

Brought new ideas that made the city and the parks more fruitful for the community.

Volunteer with the National Guard after hurricanes disasters.

Interpreted Spanish or French speaking visitors the parks and city regulations.

Sept.2000-Jun.2002 Liberty National Lake City, FL

National Sales Representative

Initiated new system of filing and organizing receipts and invoices.

Data entry, ordered supplies and mailing.

Familiar with conflict resolution methods, handled confidential personnel files.

Proven ability to handle customer questions, complaints, and requests in an effective courteous manner in

English, Spanish and French.

E DUCATION

2012 Certified by the American Heart Association– Boca Raton, FL

Certified for AED and CPR

2010 Licensed Public Notary - Orlando, FL

Certified Public Notary

2009 Florida Solar Energy Center- Cocoa, FL

Photovoltaic Design and Installation.

2007 Gemology Institute of America - New York, NY

Diamond Grading

2004-2006 Santa Fe Community College - Gainesville, FL

2011 Palm Beach Community College-Boca Raton, FL

A.S. Business Administration and Computer Science.

2000-2001 Santa Fe High School - Alachua, FL

Graduated with honors in Math, French, Spanish and English.

S KILLS

Fluent Languages:

Spanish

French

English.

Computers:

Build a game room of 12 computers and a server downtown in the city of Alachua.

Expert with Windows XP and 7.

Connoisseur of Microsoft Office, Word, Excel, Access, Publisher, Outlook Express, PowerPoint, Suite.

Design in Adobe Photoshop and Adobe Illustrator.

Skilled Scanning Technology and its changes in formats.

Understands and writes HTML language and Flash Animations.

Proficient in website development and internet research.

Type 40-45 words per minute.

Public Speaking:

Noted for being friendly, courteous, creative and trustworthy person on work evaluation.

Identified professionally as “JP Rincon”.

Contact this candidate