Project Manager Management

SUNANDA MONDAL

G LOBAL IMPLEMENTATION & S OLUTIONS PROFESSIONAL

Systems Integration ~ Business Process Optimization ~ Collaborative Systems Planning & Deployment

An accomplished and driven business/system analyst. Excellent communication, documentation and

presentation skills. In depth experience working with business users as well as senior executives. Innovative

and analytical thinker with a track record of bringing proactive insights to challenging and high pressure

situations. High rate of success in delivering consistent and superior results.

Professional Summary

Hands on analyst with expertise in Consulting• Project Coordination• Data Analysis • requirement gathering

and analysis • Data Modeling •Change Management• Testing and Reporting •user centered design for the web

and software

Experience on project with –Business Intelligence (BI) • Customer Relationship Management (CRM)

•Assessment of Service Quality (ASQ) • Business to Customer (B2C) • Search Engine

Extensive experience in Software Development Life Cycle (SDLC) like Rational Unified Processing (RUP),

Waterfall method, Agile Software Development as well as testing methodologies and techniques.

Experienced analyzing end user requirements, presenting to upper management and supervising cross

functional project teams.

Thorough experience in Rational Unified Processing (RUP), Unified Modeling Language (UML) and testing

strategies.

Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications

(SRS) and identifying interface and business process specifications.

Extensive experience in conducting Gap Analysis, Business Process Re Engineering, Designing work flows

and communicating the trade off decisions on product features based on technology, budget constraints and

customer requirements.

Organized numerous Joint Application Development (JAD), Joint Requirement Planning Sessions (JRP),

interviews, workshops and Requirement Elicitation sessions with end users /clients / stakeholders/Subject

matter expert and the technology group.

Competent in analyzing and creating Use Case, Use Case Diagram, Activity Diagram, Class Diagram,

Data/Flow/Navigation Diagram using UML tools like MS Visio and Rational Rose.

Customer Data Integration (CDI), architecture, modeling, analysis and design of data warehouses (SQL Server

Data Warehousing) and projects such as data tool selection, application, ETL, data quality and cleansing and

active batch scheduling, and data mining & business intelligence.

Ability to manage and lead requirement analysis efforts for multiple projects simultaneously.

Experienced with MS Product Suite (Project, Excel, Access, PowerPoint, Visio and Word).

Articulate with excellent oral and written presentation skills, easily adaptable to a self directed or a team

player work style.

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SUNANDA MONDAL

CORE COMPETENCIES

Program Management Business Development/Retention Systems Analysis

Cross Functional Teams Key Performance Indicators Content Management

Change Management Business Process Reengineering Sales Support

Integration Planning Preventative/Predictive Risk Account Management

TECHNOLOGY EXPERIENCE

Language Java, Java Scripts, PL/SQL, C/C++, HTML, Visual Basic (6.0)

Operating System Windows XP/NT 4.0/2000/98, UNIX, Solaris, Mainframe

Databases MS SQL Server, Oracle, DB2,Sybase,MS Access, My SQL, Cognos 8.1, 8.4, 8.4.1

Business Case Tools MS Visio, MS Project, Rational Suite(Requisite Pro, Rose, Clear Quest), Crystal

Reports, SharePoint, EMC Documentum

Office Suites MS Office Suite, MS Visio, MS Project, Acrobat, SharePoint Services

Web Design Tool iRise, Adobe Creative Suite (Acrobat, Dreamweaver, Illustrator, Photoshop, etc.),

Axure RP Pro,, MS Visio, MS PowerPoint

EDUCATION

New Jersey Institute of Technology – Newark, NJ Master of Science Information Systems

Yeshwant Rao Chavan College of Engineering Nagpur, India Bachelor of Engineering Computer Technology

MARSH & MCLENNAN COMPANIES (MMC) – New York, NY May 2011 to Present

Senior Business Analyst– Strategic Business Solution

Project Description: Worked in the Strategic Business Solution group in Marsh which helps Plan, develop, and

implement both technology based and process based business solutions in MMC. Worked in RFP project to find

replacement of MMC core insurance service which involves vendor selection and analysis as well as defining the future

to be state. Project involved implementing corporate wide EMC Documentum solution.

Currently working in MMC’s reinsurance intermediary company Guy Carpenter for their global implementation of

Documentum solution. The project includes designing the solution and migrating all client centric and non client

centric information from their legacy system to the new Documentum solution.

Responsibilities:

Partnering with key Finance stakeholders within the Marsh & McLennan companies to understand their needs

and assist in the delivery of solutions that meet their requirements

Created conceptual and functional designs for new and enhanced systems in coordination with technology

analysts, external vendors, and consultants

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SUNANDA MONDAL

Applied BPMN (Business Process Modeling Notation), storyboarding, prototyping, and use cases to analyze

gaps between current/desired states

Assisted in managing system implementation, tracking the timing of deliverables, and developing conversion

and migration plans for moving from existing systems to enhance and more effective new systems

Identified opportunities to utilize existing, enhanced, or new technologies or business methods to streamline

work processes and to improve business margins within individual business units

Maintained an awareness of systems, products, and expertise available to utilize in addressing business unit

needs

Created Request for Proposal (RFP) by identifying business/functional requirements by working with key

business personnel or end users.; Attend and assist in Vendor demo and create the Vendor Scorecards and

other comparison analysis

Managed and tested the deployment of Documentum for WebTop and Documentum Administrator

Created test scripts and participated in the UAT testing and SBS testing during deployment.

Provided migration validation for all source system documents moved to the Documentum solution.

CHARTIS INSURANCE (AIG) – Jersey City, NJ October 2010 to April 2011

Senior Business Analyst / Project Manager – Business Intelligence Group

Project Description: Worked as a member of the Business Intelligence Technical Solutions Group (BITS) which

handles all AIG/Chartis internal Business Intelligence need using Cognos reporting Dashboard, ad hoc reports

and reporting portals.

Responsibilities:

Liaison between business users and technical staff throughout project lifecycle

Lead assessments of current business processes/requirements

Developed detailed functional requirement and design documents for web based and reporting solutions

Work with project team to document, design and create innovative solutions

Lead/Support System Testing and User Acceptance Testing

Provided subject matter expertise and guidance to less experienced staff members

Conducted the analysis using appropriate tools/techniques, and deliver high quality analysis work to the

business users, along with actionable insights and recommendations

Provided direction to resources, monitor development efforts, assemble key project deliverables, report project

status, and raise awareness on issues requiring escalation

Worked as usability analyst for creation of web based portals; Analyzed and recommended redesign based on

company standards and visual identity guidelines.

Created user manuals and provide user training

Effectively handle changing requirements and priorities including change management processes and ensuring

changes are properly tested and migrated to production

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SUNANDA MONDAL

ERNST AND YOUNG – Secaucus, NJ August 2007 to October 2010

Lead Business Analyst / System Analyst/Usability Analyst

Project Description: Worked with the product management team for range of applications all over the firm. Worked as

lead business analyst leading requirements identification, analysis, documentation and management of requirements to

support Customer Data Integration CDI/ Master Data Management MDM/ Customer Relationship Management CRM

projects. Some of the projects working on is Enterprise Search Engine, Webtrends reporting for several internal

application, Global ASQ (Assessment of Service Quality) Management System, Account Records Database etc. Also

worked as the lead Analyst implementation heading the Enablement team and Project Management Office (PMO). The

enablement team consists of group of Business and System analyst for common resource poll for the Global IT division

of Ernst and Young.

Responsibilities:

Worked cohesively with Project Managers, BAs, Architects, Developers, DBAs & QAs

Gathered data requirements of subject areas from stakeholders and developed strategies for data profiling and

data validation.

Involved in database Schema design and development.

Developed data maps to track transformation of data elements from source to target.

Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.

Played a key role working closely with and supporting the Project Manager and associates.

Identified, Documented and reported a variety of software artifacts including Software Requirement

Document.

Led use case development for current state and future state processes and development of process flows for

Enterprise Search Engine Project.

Documented the requirements and the functional specifications for the varied business areas.

Managed the change requests and requirements throughout the project life cycle (PLC) Initiation, Planning,

Execution, Control and Closure.

Developed and Implemented Requirements Tractability Matrices, Project Status reports, Issue/defect

management, UAT test plans and User Training documents.

Organized and executed UAT testing.

Successfully completed the User training sessions, deployment, production testing and closures.

As part of PMO office provides series of training to Business Analysts, System Analysts and Project Managers

for best practices and firm wide methodology models

WIPRO INFO TECH – Kolkata, India August 2001 to January 2003

Business Analyst/Database Administrator

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SUNANDA MONDAL

Project Description: Worked on project for WDIS (Wholesale Dealer Information System) ITC (Indian Tobacco

Company) Ltd. that supported the companies Order Management, Sales & Support, and Retail Information for a

countrywide network of dealers in all the branches in India. Other services for the client included support to the WDIS

Call center using Wipro IVR application which provided its customers access to the 24 X 7 call center with various self

service and the option to talk to live agents for the assistance.

Responsibilities:

DBA for SQL Server .Responsibilities included daily maintenance review, SQL optimization, disaster recovery

planning. Testing and custom software database installation support. Working as a team member with other

DBA's to ensure 24 hour x 7 day a week support of other corporate databases.

Worked in a team of subject matter experts charged with identifying and documenting requirements for a web

enabled vendor management system as well as customizing of IVR application based on the client’s needs.

Assigned various duties including web page maintenance and design of call logging home page. Assisted

programmers in implementation of video and imagery onto site as well as text editing on line and on line call

logging.

Created detailed technical specification documents, WDIS specific installation document for application

deployment.

Maintained, modified, tested, and supported internal call logging System.

Worked closely with the core technical team. Participated in system critical review meeting. Brought out

several technical issues which needed to be plugged.

Responsibilities included backend support, maintenance and U/A testing for WDIS applications.

Create, maintain call center reports for the business analysis

Trained over 50 client analysts to use upgraded systems, doubling their productivity within a quarter.

Initiated communication with the client company to provide intricate details and information during the initial

trouble shooting period.

Oversaw demonstrations of prospective vendors, compiled reports and reported findings to management

committee.

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