Customer Service Engineer

Contact: Geetanjali Vats Web: www.prijbs.com

Tel: 203-***-**** Email:

**********@******.***

Yogesh Kumar Rathod

QA Lead -Testing, ISTQB-CTFL, QC, QTP

Tel: 224-***-**** Email: *.*******@*****.***

Current Location: Chicago, IL Availability: Immediate

Visa Status: H1B from PRI Inc Relocation: Anywhere in the USA

Professional Experience

. 6 years of strong experience in software testing and QA with a

foundation level ISTQB certification (CTFL - Certified Tester

Foundation Level).

. Proficient knowledge and experience in HP Quality Center and QTP

Automation Testing Tool. Managed test deliverables using Quality

Center.

. Expertise in maintaining the defects through its life cycle, using

different tools like Interchange Bug Tracker and Quality Center.

. Experience in testing JAVA based Web applications in Agile & Waterfall

test environment and .NET based Client-server applications.

. Proficient experience in SQL using Gupta SQL, SQL Server and Oracle

Toad.

. Excellent knowledge in SDLC, STLC, Verification & Validation

activities, Agile and V test model.

. Good 3yrs of experience in BFSI - Securities (Financial) domain with

knowledge in financial instruments like Debt, Equity, Derivatives,

Mutual Funds, NAV calculation, etc.

. Good experience in manufacturing domain with detailed knowledge of a

Lab Management System, starting from procurement of an order to

invoice and shipping.

. As part of my testing experience, I have performed Backend testing to

verify the data fed in the front end are correctly flown to different

levels of databases (workstation database, Tandem and Mainframes).

. Trained and managed offshore resources, coordinated test activities,

assigned tasks, reviewed the deliverables, prepared test environment &

test-data and maintained project trackers. Performed root cause

analysis and triage for the issues and defects.

. Communicated with clients, facilitated walk through, meetings,

discussion with business groups and development team.

. Performed Test reporting - includes daily status, weekly status,

defects status, project completion.

. Expertise in creating Test plan, Test strategies, Test scenarios,

Release notes and Test reports.

. Performed cross browser testing of web applications - IE, Firefox,

Chrome.

. Have performed black box testing with strong experience in

specification based functional testing, System testing and User

Acceptance testing (UAT). Experience in Smoke testing, Regression

testing, End-to-end testing and GUI testing as well.

. Capable to research new business requirements and functionalities in

the application and take-up challenging tasks. Good communication and

interpersonal skills, quick learner, excellent team facilitator,

ability to meet the tight deadlines and work under pressure.

. Good onsite experience (Boston - USA, Thailand) and ability to

communicate effectively with clients from different geographies.

. Have received 'Wipro Encore' and 'Best Performer in Business Unit'

award.

. Have received numerous client appreciations and rewards.

Experience Summary

Organization Designation Duration

IBM India Pvt Ltd Team Lead - Testing 29/07/2011 - 02/11/2012

MindTree Limited Senior Test Engineer 07/12/2009 - 26/07/2011

Wipro Technologies Senior Software 30/10/2006 - 04/12/2009

Engineer

Education Summary

PGDBA - Finance SCDL - Pune 75.28%

BE - Computer Science & BPUT - Orissa 70%

Engg.

HSE CHSE - Orissa 72.33%

SSE CBSE 79.6%

Technical Knowledge

Mainframe Multi-Currency Horizon (MCH)

Database Tandem, SQL Server, Oracle 9i, MS Access

Scripting VBScript, Unix

Testing Tools QTP, HPQC, Interchange Bug Tracker

MS Office suite Word, Excel, Power point, Access, Outlook

Personal Details

Date of Birth: 14th Jan 1984

Passport Number: F7054194

Visa: Holding a US-H1b visa and B1 Visa

Marital Status: Married

Languages known: English, Hindi, Gujarati, Oriya

Accomplishments:

. ISTQB Certified - Foundation Level

. Awarded "Best Performer in the Business Unit" in entire Wipro-

StateStreet engagement

. Have very good onsite experience and ability to communicate

effectively with clients from USA, France and Thailand.

Project Details:

1. 190 WEB (Offshore - Bangalore)

Client Vodafone - Italy

Role Senior Test Engineer

Duration Aug 2011 to Oct 2012

Team Size 12

Environment Software Application (Vodafone Italy

web)

Oracle Toad, Unix - Putty, HPQC, SOAP UI

Reference: Govind S Sampally (********@**.***.***)

Project Description: This is a web-based application designed and developed

for Vodafone, Italy.

This application was basically divided into 3 different parts namely IND,

AZ, CIS. The IND module represents the part of application for Individual

users, AZ module represents the part of application for corporate users and

CIS module represents the common look and feel part of the application.

IND - Individual

AZ - Aziendale (Corporate)

CIS - Common Interface System

This system provides customers with options to perform self care by

providing services such as information about tariff (currency), call

details, display and management of services and promotions and telephone

plan change etc.

Contribution:

. Analyzing the requirements, review of documents and discussions with

onshore and offshore team.

. Managing offshore resources, assigning tasks, test reporting.

. Reporting Defects reports, Daily Status reports and Weekly status

reports.

. Maintaining the project tracker (Planned Test Completion Vs Actual

Test Completion).

. Testing the web application and configuring in the DB.

. Involved in Test Case Preparation.

. Involved in Test plan Review.

. Involved in the Test Bed preparation and execution of the manual test

cases.

. Issues and Bugs log maintenance.

. Maintaining training calendar for test team members.

2. RX.Net Release 12 & 14 (Bangalore and

Bangkok)

Client Essilor International

Role Senior Test Engineer

Duration Feb 2010 to Jul 2011

Team Size 6

Environment Software Application (Rx.Net), SQL

Server, HPQC

Reference: Shivaprasad Hiremath

(*******************@********.***)

Project Description: The Rx.Net application is Lab Management System (LMS)

which follows client-server architecture. The central database is

maintained for a region and acts as the master for all configuration data

and repository of tracking data required for reporting. The configuration

data in local databases will be kept in sync with the central database.

Rx.Net has three important modules 1. Configuration module: This module is

used to setup all necessary data in Rx.Net to allow production and

invoicing of lenses for customers. 2. Customer Service (CS) module: This

module is mainly used to key-in orders, modify orders, cancel orders and

track orders. This module is mainly used by customer service people to

update customer about their orders. 3. Provider module: This module is

mainly used to flag orders, track orders, invoice orders, print stickers,

and print Cartnotes (or Job Cards) and print authenticity cards. This

module also communicates with calculation engine to get necessary data to

manufacture lens.

Contribution:

. Analyzing the requirements, review of documents and discussions with

clients and offshore team.

. Offshore communication with clients.

. Creation of test matrices and test plan.

. Review of test matrices and test plan.

. System testing at offshore and User Acceptance testing at onsite

(Thailand).

. Issues and Bugs log maintenance.

. Issues resolution.

3. NAVigator and EPW (Offshore - Bangalore,

Onsite - Boston)

Client StateStreet Corporation (Boston - USA)

Role Senior Test Engineer

Duration Feb 2007 - Dec 2009

Team Size 8

Environment Software Applications (EPW & Navigator),

Mainframe - MCH, Tandem and SQL WinTalk

Reference: Senthil Ganapathi

(*******.*********@*****.***)

Project Description:

NAVigator: It is a Client/Server application of StateStreet Corporation

which was used for the evaluation & pricing of securities (stocks, bonds,

derivatives, currencies) and Net Asset Value (NAV) calculation of the

mutual funds. The funds included a mix of equities, bonds, options, futures

and currencies. At specific times during the day, the price files were

received from stock exchanges and/or vendors and the securities were priced

in the application. After the pricing is done, a quality check is done and

all the exceptions were cleared (like tolerance failure, zero price, bid

greater than ask price). Once it is done, the Net Asset Value (NAV) of the

fund is calculated in the application. The NAV and MTM values were then

posted in Tandem database and Mainframe-MCH and different reports were run.

Enterprise Pricing Web (EPW) - It is a web application of StateStreet

Corporation which was used for the evaluation & pricing of securities

(stocks, bonds, derivatives, currencies) and sending the price return files

to the clients. Because the NAVigator application was a client/server

application, with every new release of EPW application some functionalities

of NAVigator were migrated to the web application in addition to EPW

enhancements.

Contribution:

. Re-creation of EPW & NAVigator production bugs to be fixed in this

release.

. Analyzing the requirements, review of BSD/FSD and discussions with

clients and offshore team.

. Offshore communication with clients.

. Creation of test matrices, traceability matrix and test plan.

. Review of test matrices and test plan.

. Issues and Bugs log maintenance.

. Issues resolution.

. Training new resources.

Contact this candidate