High School Software

Matt Tran

***** ******** ****, ** *****

Cell: 281-***-****

Email: ****.******@*******.***

Scope

A dedicated technician with experience in testing and supporting desktops and laptops. Pursuing a

fulltime opportunity with a stable company that is continuing to grow and offer advancement opportunities.

Always willing to learn and grow. Is persistent, punctual and will be an asset to any company if given the

opportunity.

Experience

June 2012 – Present FMC Technologies Inc. Houston, TX

Computer Support Specialist

Experienced in Microsoft Windows XP Pro and Microsoft Office XP/2003/2007/2010

Experienced in a networked computing environment

Able to resolve issues remotely using remote control tools.

Experienced in troubleshooting and resolving computer related issue that includes

spyware/malware, viruses, email, web browsing, hard disk encryption, printing

Experienced with SAP, Teamcenter, AutoCad, NX6, Primavera, Active directory

Windows desktop and Windows Server, new PC setup, laptop setup, join domain, email

configuration, basic server configuration, Active directory

Work independently to troubleshoot all support requests and follow escalation policies

April 2010 – June 2012 Hewlett Packard Houston, TX

Desktop Support

Onsite and offsite troubleshooting, installing desktop, laptop and other computer hardware.

Support daily operations of desktop;

Migration/Installation of Microsoft Windows and third parties software’s

Phone support/help desk, hardware, software configurations

Installs new and existing software

Diagnosing and resolving problems with the consumers PC/laptop and video network

Maintain open line of communication with end-users, co-workers and vendors

Assists users with hardware, software, and minor networking problems

Additional duties as assigned

Sept 2008 – April 2010 Fox-Conn Houston, TX

Helpdesk Support

Perform other support functions as directed by the Helpdesk Supervisor and other IT

management.

Assists with troubleshooting function to solve problems with network hardware and software at

desktop and server level

Participate in testing, documentation, and implementation of assigned projects

Diagnose and resolve technical hardware and software issues

Responsible for computer hardware builds and maintaining inventory for computers ready to

deploy

Install, test and implement upgrades to clinical to all software;

Contributes to team effort by accomplishing related results as needed

Skills

• Debugging computer errors

• Able to draw conclusions from analysis of data and information

• Analyzing/Testing systems and software

Education

08 – Present DeVry University Houston, TX

Currently working on Bachelor’s Degree for CIS

03 – 07 Abramson High School New Orleans, LA

Graduated from High School

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