Customer Service Sales

**** *********** **.

Houston, TX *****

Cell – 832-***-****

Email- ****************@*****.***

Christopher J. Warfield

Objective

A Self-motivated professional with 5+ yrs of Providing Technical/Customer Service and 4yrs of

Management Experience is seeking an opportunity within the Information Technology Industry that

allows for the utilization of technical skills and hands-on experience.

Technical Skills

• TCP/IP • LAN/WAN • Windows Operating Systems • Linux/Unix Systems • Desktop Support • Visual

Basic • Network/Hardware Installations • Hardware/Software Troubleshooting • Blackberry/PDA

Troubleshooting • OPUS Ticket System • Break/Fix Troubleshooting • Helpdesk/Desktop support over

the phone or onsite • Document system processes • Local and network printer setup and troubleshooting

Professional Experience

NCR Corporation, Houston TX Sept 2011-Present

Customer Engineer

Executes installations, maintenance and break/fix repairs on equipment within an assigned

territory/region to assure continuity of customer operations and high levels of customer

satisfaction

Performs periodic preventative maintenance on assigned products; Diagnoses problems using

different Windows Operating Systems, makes minor repairs, and replaces components (at the

module level); Follows appropriate security procedures when working with ATM's and or within

financial institution

Effiently captures detailed customer asset information and other data required to complete any

invoicing or billing activities using different ticketing systems.

Takes ownership for all NCR assets that will be used in the delivery of customer services (i.e.

tools, software, LAN/WAN, documentation of parts/tickets, and desktop support), or as assigned

by management

Maintains parts inventory as well as parts record keeping to carry out day-to-day job duties

Flextronics - AT&T Device Support Center, Webster, TX June 2007- May 2010

Device Support Center Manager

Provided excellent customer service by gathering and analyzing information, and subsequently

troubleshooting issues, performing routine maintenance, repairing and replacing modular

electronic circuits and electromechanical assemblies, and providing helpdesk/desktop support

over the phone/onsite.

Maintained high product knowledge to quickly assess malfunctioning equipment for timely

repairs, and to answer customer inquiries accurately and courteously

Oversaw the daily operations of a team of technicians to ensure performance is in accordance

with company established guidelines and procedures

Performed inventory management to ensure adequate merchandise and supply levels to complete

Network/Hardware Installations, Hardware/Software Troubleshooting, and Blackberry/PDA

Troubleshooting

Prepared and reviewed Excel sheets with various metric goals information for clients on a

weekly basis and documented tickets through Opus Ticket System.

9721 Cypresswood Dr.

Houston, TX 77070

Cell – 832-***-****

Email- ****************@*****.***

Wal-Mart, League City, TX July 2006- May 2007

Electronics Sales Associate/Cashier

Assisted customers with electronics purchases including televisions, stereos, gaming systems,

computers, cellular phones, and peripheral devices by answering all inquiries accurately and

promptly, directing guests and making recommendations of appropriate products based on

budget and needs, and completing monetary transactions efficiently and courteously

Performed inventory management by counting and documenting product levels to ensure

appropriate merchandise availability for total customer satisfaction and to assist in the prevention

of shrinkage

Walgreens, Webster, TX March 2001- May 2003

Sales Associate/Cashier

Provided outstanding customer service by completing monetary transactions efficiently, assisting

customer with the location of merchandise, answering inquiries and making product

recommendations, and interacting with guests in a professional, courteous manner

Maintained an organized work environment by regularly checking shelves and end cap displays

to ensure presentable appearance and appropriate merchandise levels, and restocking items to

maintain adequate supply

EDUCATION

ITT Technical Institute

• Associates of Applied Science • Information Technology • Computer Networking Systems

GPA: 3.48

Graduated with Honors & Perfect Attendance for consecutive quarters

Contact this candidate