Active Directory Manager

Christian J. Gutierrez **** Crestbrook Manor Lane

Active Directory / MS Exchange Houston, TX 77433

Windows Server 2008 R2 Phone: 832-***-****

IT Security / Systems Admin istrator *******@*******.***

Summary / Skills:

. Server / OS Experience: Windows Server (2003, 2008R2), Exchange (2003,

2007, 2010), Windows (98, 2000, XP, 7).

. Active Directory Users & Computers: Creating (Admin, Service,

Functional, Testing) accounts. OU delegations and Transfers.

. MS Exchange Administration: Creation of Distribution Lists, Mailboxes,

Functional Mailboxes, Conference Rooms, Setting Permissions, transfers

and modifications using PowerShell as needed

. Directory Services: Creating and maintaining Network Shared folders,

modifying their Access Permissions. Server Printers installation and

configuration.

. Familiar with of DHCP, DNS, TCP/IP (IPV6 & IPV4), P2P and VPN.

. Lync Administration: Creating, Deleting Lync / MS Office Communicator

accounts.

. Hardware: IMAC Expert (Install, Move, Add and Change PC's & printers)

. Infrastructure Apps: Expert in MS Office (2003, 2007, 2010), Citrix,

Lotus Notes, Norton Antivirus, McAfee Antivirus, VZ Access Manager,

Blackberry Desktop Mgr.

. SAP troubleshooting (Documentum, Printing issues, password resets,

unlocking accounts).

. Mobile Support: Blackberry Support as Junior Admin, SMS, Activations,

all synch issues. IPhone and Android Support

. Languages: Fluency in English, Spanish and Portuguese.

Experience:

07/12 - Present Halliburton - System Administrator (Contract - Houston)

. Active Directory Account Administration (creation, modification and

deletion of user IDs on one or more domains). Scripted queries

regularly for Group management purposes.

. Granting access to file shares, Server Local Admin groups, moving AD

objects from OU's

. MS Exchange Administration 2003: Creating, moving deleting mailboxes,

Distribution Lists, Functional Mailboxes, Conference rooms and

setting/updating their properties permissions.

. Used PowerShell commands as needed to perform multiple object

modifications.

. Creating Home & Shared folders with DFS Linking and set Security

Groups for Modify / Read Only Access

. Processing low drive space alerts from file & print servers and NAS

shares

. Distribute IT information through IT Communications channels and take

on additional projects as the need arises.

. Using HP Service Management for Incidents and HTML GSAF proprietary

software for regular ticketing system.

01/12 - 07/12 BG GROUP - IT Security Access Control Analyst (Contract -

Houston)

. IT Security in a 24/7 support environment.

. Active Directory Administration (Creating, editing, disabling and

deleting mortal, SYS and SVC accounts)

. Creating Shared folders and Security Groups for Modify / Read Only

Access.

. MS Exchange Administration 2003: Creating, moving deleting mailboxes

and setting permissions.

. Processing transactions from GSAFs (Global Security Access Forms).

. Granting access to file shares on servers or NAS, creating service

accounts, creating Exchange functional mailboxes, creating/updating

file share owners, updating Exchange functional mailbox owners,

placing end users in AD groups/OUs that grant them access to

applications.

. Processing low drive space alerts from file & print servers and NAS

shares.

. Using IBM's Maximo as a ticketing system.

. FTP Access provisioning.

11/10 - 11/11 DET NORSKE VERITAS - Global Service Desk (Contract -

Houston)

. Trilingual (English, Spanish and Portuguese) phone and email support

of end users Worldwide.

. Directory Services: Active Directory: Creating, modifying and deleting

Users, Distribution Lists, Mailboxes, Network folders, DFS Management.

. Exchange Account Administration.

. Server installation of Printers and File Services, Folder Sharing with

Security permissions.

. Lync Administration: Creating, Deleting Lync / MS Office Communicator

accounts.

. IPhone and Android support. (Corporate email and Intranet access).

. Software and Hardware Troubleshooting, remote connectivity with RSA

tokens and Cisco VPN Access on wired/wireless networks. Citrix Server

Access.

. MS Office Troubleshooting (Word, Excel, Outlook and Power Point) and

many desktop apps.

. PC re-image, Data backup, OS and software installation, through

SCCM/SMS, BIOS.

.

08/08 - 11/10 BAKER HUGHES - Solution Center Analyst (Contract -

Houston)

. Active Directory and Exchange creating and editing distribution lists

adding, removing members and configuring management settings.

. Trilingual support of end users from North and Latin America.

. Generating team metrics and performance reports for management and

peers usage.

. Troubleshooting remote connectivity and Cisco VPN Access on

wired/wireless networks.

. Peripheral installation (Printers, Keyboards, Mice, Cameras, WIFI

Modems, Flash Drives, etc)

. Using Universal Service Desk as a ticketing system.

. Support of MS Office (Word, Excel, Outlook and Power Point) and many

common desktop applications.

. Blackberry Junior Admin. SAP 1st line support (Installation, Account

issues, printer troubleshooting).

. JD Edwards account support (Password resets, Enable & Disable

accounts).

. Cisco VOIP support and account setup.

. Cisco VPN troubleshooting.

06/07 - 07/08 GETRONICS - Helpdesk Analyst (Permanent - Houston)

. Trilingual Support of end users from NALCO Corp North and Latin

America.

. Active Directory, Account Maintenance, password resets and Network

Access troubleshot.

. Lotus Notes 6.5 ID Files, Archive and Profile configuration support.

. VPN access & recovery, RAS through dial up, DSL, wireless/wired.

. Escalated hardware issues to repair centers.

. SAP password resets and unlocking accounts.

. PeopleSoft ticketing system.

. Blackberry Support.

09/06 - 06/07 COMPUTER SCIENCES Corp - Helpdesk Analyst (Contract -

Irving)

. Trilingual phone support for US Avionics enterprise (Textron) on 3rd

shift.

. PeopleSoft and VPN access through Wireless/Wired Broadband or Dialup

connections.

. Infrastructure support (MS Windows, MS Office, Lotus Notes 6.5, Anti-

Virus, etc).

. Monitored the network, collaborating with Wintel and other departments

as required.

. Account Administration through LDAP and Active Directory.

. Account maintenance for AS400/Mainframe.

. Used Vantive as a ticketing system.

. Peripheral installations.

08/05 - 09/06 MICROSOFT - Technical Account Manager TAM (Contract -

Irving)

. Technical needs and level assessments of hardware and software

environments.

. Conducted e-learning assessments and Usage Analysis programs. System

integration services.

. Provided guidance for business decisions from a technical perspective

in regards to solution performance, scalability, reliability, and

security.

. Worked directly with the client to ensure "alignment", anticipate

"what if" scenarios, resolve conflicts, and set expectations.

. Assisted with 1st level support of Windows 2000, 2003 Server, Exchange

2000, 5.5 and 2003 server, WSUS and ISA Server.

. Provided escalated technical support and issue resolution for partners

directly.

. Identified and assessed new technologies and methods to provide

enhanced value and services to Microsoft Gold Partners.

05/04 - 07/05 SHELL OIL - Helpdesk Analyst (Contract - Houston)

. Trilingual phone support of end users from North and Latin America.

. Active Directory (Account Lockups, Enable / Disable, password resets).

. Outlook configuration, Offline Profiles configuration and

Synchronization.

. Citrix & WISE Terminal troubleshooting,.

. JD Edwards and SAP troubleshooting as well as a wide variety of

software remote installation..

. VPN access & recovery, RAS through dial up, DSL, wireless.

. Smartcard reader's configuration and troubleshooting.

. Used Service Center as ticketing system.

01/04 - 04/04 CONVERGYS - Costumer / Tech Support (Permanent - Houston)

. Troubleshot network connections and internet access to ISP's, DNS,

POP, SMTP.

. Troubleshot and configured Outlook, Internet Explorer, Netscape,

Macintosh Browsers.

. Troubleshot NICs, Modems and Routers Wireless and Hardwired.

01/01 - 01/03 COMPAQ - Tech Support Engineer (Contract - Houston)

. Supported Trilingual Environment (English, Spanish & Portuguese) with

software and hardware related inquiries via incoming calls and

electronic services (e-mail, chat). Troubleshooting of Windows 9X, Me,

NT 4.0, 2000, XP, CE, PocketPC and many common desktop applications.

. Support of an extensive variety of Compaq products: CPU's, printers,

Monitors and Projectors.

. Responsible for monitoring coworkers' performance and providing

feedback to take necessary preventive and/or corrective actions

. Troubleshot from basic network issues (NIC Cards, Modems, Server

packs) to Networking and RAID fault tolerance issues and SCSI

connectivity.

Education:

. 2002 CompTIA A+ Certification

. 1999 Unix Shell Course completed

. 1999 MS Access Database course completed

. 1996 Systems Engineering

. 1991 High School

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