Sales Manager

Robert S. Thompson

646-***-**** • ***********@*****.*** • http://www.yorob.com

Summary

Accomplished product development professional, with management and consulting experience serving Fortune 500,

small business, and entrepreneurial clientele.

Profile

• Firm leadership background in the area of product development and implementation in the financial services and

sales/marketing arenas.

• Experienced leading both small (1 5) and large (10 20) groups successfully.

• Experienced communicator and motivator, particularly in high stress environments.

• Created marketing program that produced 35% revenue growth in 14 months (despite recession), while building

and leading client teams.

• Adept at planning, developing and leading new programs/products from initial concept to profitable operations.

• Skilled business analyst.

Key Skills and Abilities

• •

Sales and Marketing Leadership Process Improvements

• •

Business Development Competitive Research and Analysis

• •

Sales Forecasting Web Design: HTML, CSS, Dreamweaver, WordPress

• •

Product Development Computer Skills: Microsoft Office, Quickbooks

Professional Experience

KPDi Inc., New York, NY 2009 Present

VICE PRESIDENT

Meet with executives regarding deployment of proprietary social media CRM tools for Facebook and Twitter. Identify

process gaps and product opportunities. Created marketing strategies for innovative products to expand share & margins.

• Lead departmental and corporate quality improvement efforts

• Created compelling demonstrations of key products & services

ADP Brokerage Services / Broadridge Financial Solutions 1991 2009

VICE PRESIDENT OF PRODUCT SALES (2007 2009)

Spearheaded, evaluated and refined efforts to generate brand awareness and create demand for company products after

spin off from ADP. Developed a steady stream of marketing concepts and campaigns; executed tactical and operational

segments of the same. Oversaw positioning through marketing and advertising efforts. Followed up with key customers

to research satisfaction levels and further promote the company’s products.

• Surveyed the competitive marketplace for new products targeting registered investment advisors &

institutional firms through monitoring of roundtable discussions with correspondent clearing teams

• Fostered relationships with third party vendors to ensure favorable terms & access to needed market data

• Forged lasting relationships with outside research consultants to maintain access to critical market insight

• Maintained an evolving online sales repository; updated marketing sell sheets & presentations

• Engineered industry leading corporate action notification system with 98% accuracy & functionality

• Analyzed, revised, created and implemented processes for Direct Business, Compliance, and Billing

Robert S. Thompson Page 2

SENIOR DIRECTOR OF SALES (2005 2007)

Sold more than $4M in back office, desktop, statement/confirmation, fixed income processing and customer facing

Internet tool products and services to C level executives.

• Prospected for & established client relationships with 40 broker dealers, including three exchanges using

Salesforce tracking software

• Improved and steered internal RFP processes to better align with broker dealer evaluation requirements

• Awarded Outstanding Performance at President’s Club for exceeding FY07 sales target by 319%

• Attended President’s Club for six consecutive years (2002 2007)

ACCOUNT MANAGER (2001 2005)

Marketed and sold products and services to institutional clients. Developed and maintained relationships with prospects

and clients, resulting in the acquisition of new clients and an increase in customer loyalty.

• Led sales presentations specifically tailored to the target audience and desired outcome

• Spearheaded new interest by implementing branded innovative digital marketing strategies

• Prepared sales, trend and financial reports for internal sales and management use

• Created business requirement documents and functionality specifications for improved functionality, accuracy

and ease of use within the corporate actions communications portal

MANAGER OF PRODUCT DEVELOPMENT (1991 1999)

Coordinated with programmers and analysts to identify and remedy process gaps, product opportunities and

organization inefficiencies.

• Delivered unprecedented performance resulting in the client base increasing from 7 clients to 175 clients

• Proposed, developed and implemented workflow and technology changes to better align resources with business

objectives.

Additional Skills and Experience

• Experience with Securities and Custody client services

• Securities Operations experience including clearance and settlement with DTC and FED

• Invaluable knowledge of trade process, reconciliation, spreadsheets, DTC securities

• Managed and processed proxy distribution & tabulation

• Managed transfer and legal transfer departments

• Initiated Certificate on Demand program to reduce paper stock certificate inventory by 73%.

• Defined responsibilities for activities directly related to routine and non routine transfers to include transfers of

registration on restricted stock (Rule 144).

• Launched class action claims and payments distribution on behalf of Chemical Bank

• Managed and administered voluntary and mandatory corporate action events

• Daily balancing of multiple in house deliveries and trading suspense accounts, and DKʹs by due dates

• Spearheaded and created Minimal Value Securities department to liquidate bankrupt securities, via Pink Sheets

Organizations

• Securities Industries and Financial Markets Association (SIFMA)

• Founding Member of Kappa Mu Chapter, Kappa Alpha Psi Fraternity, Inc., Binghamton University

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