Project Quality Assurance

Patrick Bentley

***th Fourth Street, Ridgefield Park, NJ 07660 u 678-***-**** u **************@*****.***

Profile

I’m a “Global Leader” for high profile projects for companies & brands like AIG,Verizon Wireless,

Cartoon Network, L’Oreal, Aetna, JC Penny, Hilton, American Airlines, FedEx, Marks & Spencer, ASOS,

PacSun, and Garnet Hill to name a few. Some of my industry experiences are Marketing/Advertising

Agency, Finance, Telecommunication, Billing, Manufacturing, Underwriting, Property & Casualty, Auto

Insurance, and Entertainment.

I have experience in testing Web, Banner Ads, CRM, Email Campaigns, Mobile Devices, Apps, Kiosk

(touch screens), Facebook page, Interactive Web and Tablets. Testing across multiple mobile platforms

including Android, iOS, Blackberry, and Windows Phone. I have managed teams up to 4 to 10 developers,

designers, testers working on multiple projects simultaneously. I have successfully managed a very large

volume of defects. I have experience with working closely with vendors and clients.

I have over 7 years of QA testing experiences and 5 years of managing projects. My highlights & goals are

to deliver quality work, meet deadline, cut budgets, creating a positive and fun working environment, and

getting the best quality work out of others.

Skills & Experience Summary

• Defect Management • Experience with full • Expertise in developing

Experience Project / QA life cycle (SDLC) Test Plans, Test Cases, Test

from Requirement Analysis to Scripts & Test Strategies

• Soap UI

User Acceptance Testing • Test Execution and Defect

• Software Testing

• SQL Reporting

• Banner Ads

• Project Management & • Quick Test Pro 8

• Email Campaigns

Tracking • Quality Center 9.2 & 10.0

• Quality Assurance Lead of

• Change Control • JIRA

web based and client/server

Management • Microsoft SharePoint

applications

• Budgeting & Planning

• Apps Testing • Microsoft Office Tools

• Cost & Resource Estimate

• Project Risk & Scope • Visio

• Tridion Content

• Global QA Lead/UAT • .Net ASP

Management

Expert • API Experience

• Business Requirements

• Offshore QA Lead • Agile/Scrum

Documents Expert

• AS400 • Responsys

• Managed Dept. Budgets

• VSTS • Collaborate

• Purchase and

• Net Beans Implemented New Software

• WinSCP • Mobile Testing

• Mobile Device Testing • eCRM

Patrick Bentley

Professional Experience

March 2012: QA Lead/ECRM Lead

Organization: Moxie Interactive, Atlanta, GA

(Full service interactive marketing & advertising agencies)

• Directs overall operational management in planning and execution of quality assurance procedures and

implementations

• Email Banners Testing

• Testing all deploymets in Staging, Pre Prod, and Prod

• Email Campaigns Testing

• Release testing

• Monitoring Responsys Data

• Data Testing

• Writing test plans

• Writing test scripts/cases

• Managed QA Analysts teams in the US and offshore

• Testing the new eCRM migration new platform

• Defines and implements Quality policies ensuring finished products conform to functional expectations,

creative concepts, client objectives, technical performance standards

• Collaborate with Program Leadership on reviewing scoping and effort estimates

• Collaborates with Program Leadership and other functional teams to plan project test execution timelines,

objectives, and milestones

• Works with full functional team for delivery of input test deliverables necessary for successful test

execution

Manages day to day activities of test analysts for QA execution across client initiatives

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Anticipates program release problems and takes corrective action, escalating as needed, to resolve and

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achieve commitments

Works with Program Leadership and Development leads to develop project pipeline and resource allocation

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models for QA

Manages ongoing regression test initiatives for major systems/applications

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Collaborate with senior leaders in all departments for ongoing quality improvement processes across the

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full delivery lifecycle

Develop and manage quality assurance metrics for performance improvement of all teams

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Sept. 2011 March 2012: QA Multi Channel Lead

Organization: Usablenet, New York, New York

(Mobile Device Company)

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Patrick Bentley

Defined roles and processes for the multi channel team

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Interactive Web Testing

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Mobile Applications Testing

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Mobile Device Testing

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Apps Testing

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Coordinated QA efforts for over 40 mobile apps for clients like Aetna, Hilton, CVS, ASOS, Walgreens and

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Lowe's.

Retail Kiosk Testing (touch screens)

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Managed QA Analysts teams in the US and offshore in Bangladesh and UK.

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Worked with project team to create strategies to satisfy clients' needs for developing app projects.

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Managed and coordinated the testing efforts.

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Tested and analyzed mobilized web pages.

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Installed, analyzed and tested applications for various retail e commerce sites on multiple iPhone, Android,

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Blackberry, Windows 7 and Tablet devices and operating systems (iOS 4.2+, Android 2.1+, Blackberry

V5.0+).

Created and executed test plans as well as found defects and tracked and verified fixes.

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Managed up to 12 client projects simultaneously and used multiple combinations of mobile devices,

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browsers and platforms during testing.

Write and execute test cases.

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Responsible for testing efforts which include end to end and user acceptance testing phases utilizing best

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practices in software testing methodologies.

2010 2011: QA Engineer

Organization: Vertrue Inc., Norwalk, CT

(Internet direct marketing services company)

Managed the resolution of defect across the program and to hold teams accountable to this focus and goal to

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ensure testing can continue and the production deployment is not impacted by unknown or open and un resolved

defects.

Performed testing in Agile and SDLC environment.

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Proactively troubleshoot with Business Analyst, Developers, and QA team to quickly identify and resolve

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the issues.

Work closely and interact directly with the client’s business owners and Business Analyst, Project Manager,

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Developers to rationalize and document business requirements; then design and document practical, useful,

and cost effective solutions in the form of functional specifications which become the basis for

development and testing.

Oversight and governance of weekly release schedules for their primary applications, web sites, systems

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and rules engine that process large revenue streams.

Performed testing using open source functional testing like Soap UI.

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Daily testing using IDE tool like Net Beans

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Gathering both Functional and Technical requirements as well as having a detailed knowledge base of web

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based applications

Performing Stress, Load, Smoke, Sanity, and Regression

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Patrick Bentley

Responsible for ensuring Quality Center is used properly by the project teams within the program to ensure

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that testing management, defect management, and enterprise metrics can be successfully completed using

Quality Center Data

Responsible for executing the test plans to produce actual results, working with the Business Analyst to

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validate actual test results to expected results and ensure the test requirements are met

Responsible for documenting and resolving testing issues and ensuring software is working while

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producing a high quality final product out of the test phase to be released into Production

Responsible for understanding and adhering to test planning and execution guidelines, processes, and

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standards, reporting status of assigned test tasks and issues and escalating issues and risks to project

management/team lead as required

2008 – 2010: QA Lead

Organization: MFG.Com, Atlanta, GA

Project Assessment

Clarified client requirements, business needs and project objectives, via feedback sessions and client

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meetings, in collaboration with all stakeholders.

Responsible for reviewing, analyzing, and interpreting Business Requirements Documents (BRD) and

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providing feedback on key functionalities and technical feasibility.

• QA Lead Off Shore for other Global offices like Shanghai, China.

• Defect managed the identification, tracking, reporting, and resolution management of defects across

programs which they are assigned.

• Analyzed and optimized SQL Server production databases.

• Purchase new software like HP Quality Center, Performance Center, and QTP

Managed the implementation of new software.

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Managed the resolution of defect across the program and to hold teams accountable to this focus and goal to

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ensure testing can continue and the production deployment is not impacted by unknown or open and un resolved

defects. Facilitation and leadership of a Program level Defect review Board (DRB) as well as ensuring that any

needed project level DRB meetings are held and/or facilitated as needed.

Conducted business analysis, project assessment and feasibility determination.

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Oversees and conduct any needed follow up meetings to enable teams to resolved defects, conflicts, or

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come to agreement around next steps which result in defects being resolved in order to ensure a production

deployment will be successful.

Obtain and maintain a deep understanding of the applications, customers and business processes within the

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areas they support.

Conduct analysis that identifies current and future state functional, system and data flows. Conducted

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business analysis, project assessment and feasibility determination.

• Collected useful requirements to design the user approval.

• Planned Test Cases & Scripts.

• Managed Cross Page Posting on ASP.NET /.Com project.

• Business Analyst for Developers on logical databases for client’s project.

• Utilized Quality Center for directing, tracking and outlining needs during a project SDLC.

• Sr. analyst on the data migration projects.

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• Produced complete data mappings and data conversion need documents.

Business Analyst over the business requirements of the organization, providing suggestions and solutions to

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improve business plans and strategies.

Scoping / Documentation / Budgeting

Strategized project scoping and specifications documents, to clearly communicate the project roadmap.

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Managed project budgets of up to $10M and short term projects of around $60,000 budgets.

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Work closely and interact directly with the client’s business owners and IT staff to identify, rationalize and

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document business requirements; then design and document practical, useful, and cost effective solutions in

the form of functional specifications which become the basis for development and testing.

Oversight and governance of weekly release schedules for their primary applications, web sites, systems

•

and rules engine that process large revenue streams.

Provide document peer reviews, knowledge transfer sessions and assist other BAs as needed to ensure

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consistent, up to date applications and functional center of excellence.

Assemble and maintain a library of model documents, templates, best practices, and other re usable

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knowledge assets.

Gathering both Functional and Technical requirements as well as having a detailed knowledge base of web

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based applications.

Responsible for ensuring Quality Center is used properly by the project teams within the program to ensure

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that testing management, defect management, and enterprise metrics can be successfully completed using

Quality Center Data and that data and reporting output is consistent and in alignment to the PMO Status

reports and accurately reflects the current state of the Program at the program and project level. Any data

corrections or QC updates that need to be made to ensure accurate reporting and status will be made by the

Test lead that supports the project where the data needs to be corrected. In the event the Test lead is not able

to do this the PDM will be responsible for correcting the data in QC.

Team Leadership / Resource Allocation / Scheduling

Led multidisciplinary team of up to 4 to 25 developers, designers, testers working on multiple projects

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simultaneously.

Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand.

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Provided situational leadership to motivate individuals.

Project Kickoff / Implementation Training

Meet with all developers and project stakeholders to lead a kickoff meeting.

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Defined and introduced the project, team members' roles, and key deliverables.

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Mapped out timelines, milestones, communication processes, question and answer session.

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Prepare weekly status reports on the program testing progress, defect metrics, release progress, and

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identified business impacts using established templates and report and provide these to the Program Management

team.

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Quality Assurance / Project Review

Assigned QA team members to develop test cases, browser requirements, functional analyses of online

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products, and worked with internal and external clients, content producers and stakeholders to conduct interim

project reviews and final project tweaks prior to launch.

Obtained multi level signoff on projects prior to approval.

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Expertise in logging/tracking defects and for processing test data files.

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Provides regular test status and test summary reports.

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Developing and executing manual test scenarios.

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Coordinating and communicating the status of the testing effort to ensure that the QA Best Practices are

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followed.

Defining test requirements and test scenarios.

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Utilize SharePoint for access shared workspaces, information stores and documents, as well as host defined

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applications such as wiki and blogs, Bug Database, and project tracking.

Participates in project close out meetings in order to evaluate any production problems in an effort to

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improve future testing projects.

Revises any test scenarios and files all project testing documentation for future re use.

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Refines The QA Testing Best Practices Document to continuously improve the process.

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Responsible for planning and overseeing all QA activities on a project.

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Supervises the Tester and to insure Test activities are executed according to the Development Plan.

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Gathering Requirements for projects launching.

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QA Lead Off Shore for other Global offices like Shanghai, China.

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Logging Bug defects in JIRA and Quality Center.

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Managed releases in QA Environment.

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Launch / Post Launch Review

Timed successful launches of web sites to allow for system administrator support, developer resources, and

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training content delivery strategies.

Held post launch review meetings to revisit project strengths and liabilities, and to build out better

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processes for future projects.

2004 2008:

QA Lead

Organization: AIG Insurance, INC, Alpharetta, GA

Worked within a large team of developers and content designers to launch new billing system within

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company internal & external site.

Will conduct any needed follow up meetings to enable teams to resolved defects, conflicts, or come to

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agreement around next steps which result in defects being resolved in order to ensure a production deployment will

be successful.

Defining the projects, detailed planning, monitoring & control, and post implementation review.

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Responsible for analyzing and translating BRDs into Functional Requirements Document (FRD).

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Patrick Bentley

Will prepare weekly status reports on the program testing progress, defect metrics, release progress, and

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identified business impacts using established templates and report and provide these to the Program Management

team.

Used MySQL and Sql Toad to query the database.

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Provide technical XML consulting services directly to the senior management, business unit’s external

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clients and support staff.

Close interaction with designers and software developers to understand application functionality and

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navigational flow.

Responsible for working with the Business Analyst to review test requirements, develop test plans, test data

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and expected results necessary to thoroughly test the business requirements.

Responsible for executing the test plans to produce actual results, working with the Business Analyst to

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validate actual test results to expected results and ensure the test requirements are met.

Responsible for documenting and resolving testing issues and ensuring software is working while

•

producing a high quality final product out of the test phase to be released into Production.

Responsible for understanding and adhering to test planning and execution guidelines, processes, and

•

standards, reporting status of assigned test tasks and issues and escalating issues and risks to project

management/team lead as required.

Review and test Crystal Reports.

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Developed Test Scripts using QTP to test the application based on the Requirements Specification

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Document.

Coordinated with users while performing User Acceptance Test.

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Work closely with our business units reviewing business requirements that are translated into functional

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specification by the system analyst group.

Managed AIG’s Offshore Team located in India.

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Establishes and maintains Quality Assurance programs, procedures and

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controls. Ensures the performance and quality of products conform to the established

company and regulatory standards Ensure compliance with underwriting guidelines by reviewing new

business, cancellations, non renewals, reinstatements, etc.

Oversight and governance of weekly release schedules for their primary applications, web sites, systems

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and rules engine that process large revenue streams.

Worked with executive teams to define and develop web sites from concept to completion for a range of

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professional associations and companies.

Business Analyst where I was responsible for analyzing business processes, provided help and support to

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the project managers, responsible for planning business projects, responsible for the improvement in the

project plans.

2001 2004: QA Analyst

Organization: Infinity (Atlanta Casualty) Insurance, Alpharetta, GA

Responsible for creating/reviewing/maintaining documentation, performing status tracking and review

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gates related to ensure compliance.

Multi line underwriting experience with a strong emphasis on property damage.

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Modified, updated and processed existing policies and claims to reflect any change in beneficiary, amount

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of coverage, and type of insurance

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Patrick Bentley

Organized and worked with detailed office and warehouse records, maintaining files for each policyholder,

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including policies that were to be reinstated and cancelled.

Examined letters from policyholders and agents, original insurance applications, and other company

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documents to determine if changes were needed and effects of changes

Corresponded with insured and agent to obtain information and inform them of their account status and

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changes

Check Outputs daily included but not limited to billing notices, various cancellation notices, declaration

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pages, ID cards etc. Problem Solving.

Coordinate high level requirements/scope confirmation and drive high level planning to establish project

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governance, work packages and implementation approach.

Drive, Monitor, Control & Report on the project detailed Planning, Design, and Execution across different

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modules and releases.

Point of contact for IT Project Management function and for providing updates on project Status, Risks,

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Actions and Issues at Project, Programmed and other meetings.

Processing Claims

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Provided Insurance Quotes.

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Monitor systems particularly following production releases for anomalies and system wide issues

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Ensure compliance with underwriting guidelines by reviewing new business, cancellations, non renewals,

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reinstatements, etc.

Follow Test Plan to release software on time and with known quality.

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Review software documentation for accuracy and completeness as it pertains to test objectives for the

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product.

Isolate and report defects and technical issues a consumer might encounter in the product.

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Used HP Mercury Quality Center to report/track all issues and defects.

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Developed Test Scripts using QTP to test the application based on the Requirements Specification

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Document.

Coordinated with users while performing User Acceptance Test.

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Created, enhanced and executed the automated test scripts.

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EDUCATION

College: Macon College Bachelor of Arts in Business Administration with GPA 3.2

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TRAINING

Business Analyst Course

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Patrick Bentley

Programmer Analyst Class

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QTP Class

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Management and Personal Development Skills Course

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Business Performance Skills Course

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Quality Center

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SharePoint

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REFERENCES

Will be provided per request

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Contact this candidate