Customer Service Assistant

Highlights Proficient in virus, spyware and malware removal, knowledge of

of Information Security policies and procedures

Qualification Vast knowledge in all Microsoft office, Lotus notes, Mac Products,

Electronics, Law, Advertisement, Current events, Viral marketing,

Guerilla marketing, Social networking sites, Adobe Illustrator,

Dreamweaver and Photoshop

Basic knowledge of C++, HTML, JavaScript, PHP, MySql and other

programing languages

Ability to work under pressure in corporate and personal environment

Strong interpersonal and communication skills cultivated through the

many group projects undertaken in debate, volunteering and school sports

Can work effectively in customer service focused environment

Fluent in Bangla, Spanish, Hindi, Urdu and English

Employment

History User Support

Technical Assistant

03/2011 - Present, Fordham University

Installation of staff and faculty computers and equipment

Updating and closing requests with the use of our SDE ticketing system

Maintaining equipment inventory in SDE and configuring new equipment

OneWire.com

Campus Representative

12/10- Present, Fordham University

Promoted and publicized OneWire.com

Provided information and campaigned to create awareness

Facilitated resume building workshops and assisted in developing

interview skills

Student Universe

Campus Ambassador

01/10 - Present, Fordham University

Informed students and faculty about discounted flights and other travel

products

Increased awareness and brand recognition within the community

Created flyers, posters (using photoshop), and viral marketing tools to

reach target market

Electronic Information Center

Technical Assistant

1/09 - 05/09, Fordham University

Assisting in software installation and virus prevention

Assisted students with Microsoft Excel, and Power point

Proficient knowledge and understanding of computer hardware and software

Education Fordham University

Major - Information Science

Expected Graduation - December 2012

Bronx School for Law, Government and Justice, N.Y.

Graduated - June 2008

Volunteer Tutored students in local Middle school (M.S. 206B) and Elementary

Experience school (P.S. 91)

Organized Blood Drive and donated blood for Campus Blood Drive

Extra Assisted in re-painting the community of the South Bronx

Activities

President of Fordham University's South Asian Entity

Member of 6 other student clubs on campus

Taking an active part in student mentoring program for the under

privileged

Also wrote the constitution for a new South Asian dance club called "Bx

Bhangra

References are available upon request

Contact this candidate