Sales Manager

CURRICULUM VITAE

Manish Gupta

Mount Laurel,New Jersey

(: (M) 856-***-****

Email: *********@*****.***

Professional Summary

. 2 Life-cycle implementations in SAP Sales & Distribution

. Ability to work in Global Delivery Teams spread across geographies and

time zones.

. Strong sense of project/task ownership and commitment to client

satisfaction.

. Ability to work under time-sensitive and rapidly changing requirement

lifecycle.

. Strong experience in Order to Cash cycle including custom OTC Process

Flows.

. Domain knowledge in multiple industries like FMCG, Pharmaceuticals and

Real Estate.

. Experienced in working under strict SLA conditions for production

support projects and hands-on with help-desk, ticket-management tools.

. Thorough understanding of the SAP Project lifecycle (ASAP) including

go-live support and on the spot issue resolution.

. Ability to smoothly interact with end-users for effective requirement

gathering, UAT cycles, sign-offs, production support, scope resolution

etc.

. Ability to work in multi-project environments and optimally achieve

goals set forward by PMO.

SAP/ERP Exposure

SAP SD Certified, (Ver. ECC 5.0) by SAP AG

Awards

. Client Satisfaction Awards - OKI Data Americas ( June 2012 ) USA

. Employee of the 2nd Quarter - Wipro (2010 ) India

Work Experience:

Company : Wipro Technologies

Client : Oki Data Corporation

Duration : May 2010 to Till Date

Client profile:

OKI Printing Solutions is a market leader in the global color

printer market, with representation in 120 countries worldwide. It offer

innovative and leading edge products and services around the globe and is

continuously dedicated to improve the quality of their printing solutions.

It's global and Asia Pacific head office is situated in Tokyo, North and

South American head office is located in Mount Laurel, New Jersey and

Europe, Middle-East and Africa headquarters are in London. They are

represented in 120 countries worldwide, from Brazil to Ukraine.

* Working as Onsite SPOC for all R/3 related issues at OKI data Americas

Inc.

* Resolving Service Tickets within the timeline as per the SLA with

Client in order to ensure the smooth running of the business thus

responsibility for understanding and then contributing to project

goals, objectives and deliverables.

* Understand the new business requirements and map it in SAP coming

under the enhancement work (AD work) along with functional

specifications.

* Prioritization of work as per the impact matrix, monitoring and

keeping the turnaround time to optimum with high degree of commitment.

* Effective communication and coordination with client, users,

leadership and team members.

* Participate in the initial requirements workshop and document the

blueprint for playback and sign-off Process

* Co-ordinate with off-shore team in India for implementing the

Functional specifications and technical objects.

* Co-ordinate with the off-shore PM, tech lead on hot-button issues and

track the due-items to completion with proper follow-up

* Co-ordinate power user escalations with senior management by providing

timely resolution steps to mitigate project risk.

* Hand-hold ABAPers through the technical specification, explanation of

the business scenario and use cases and provide data for unit testing.

* 24 7 SAP support

* Develop, present, test and validate Solutions to improve the

functionality of the system.

* Participate in weekly SAP meetings representing face of the company at

client location.

* Received client appreciation in just a span of 3 months for sincere

efforts and dedication towards the job.

Company : Infosys Technologies Ltd

Client : Procter & Gamble (US)

Duration : Nov-08 to May 2010

Job Profile:

* Worked on P&G US implementation project in Pricing

* Preparing functional design and getting approval from client.

* Extensive usage of SAP Solution Manager

* Provide test data to check the functionality.

* Liaise with the US SAP functional team. Participate in weekly SAP

meetings

* Unit & Integration testing.

* Worked on Defects & Change requests at Business acceptance and System

integration testing through Mercury.

* Preparing UTL for the Solution Demo to business.

Company: Business Park Township Planners (B.P.T.P) Ltd

Designation: Software Engineer-SAP SD Consultant

Duration: July-06 to Nov-08

Job Profile:

* Responsible for Transfer of Data from Legacy System to SAP System.

* Assisted in successful implementation of REM-Maintenance module.

* Making configuration changes as required due to changes in business

processes falling within the production support norms.

* Managing Team of 20 End-users. Responsible for Process training & to

make them aware of all new development in SAP.

* Organize and develop SAP trainings on various modules. Develop and

provide formalized SAP trainings (manuals and presentations) on most

critical functions of the various modules. Provide ad hoc on the job

training for new employees or employees with new responsibilities.

* Resolving Problems of End-User which arises on day to day operations.

Company: Bharti Airtel Limited

Designation: Territory Manager

Duration: June-05 to July-06

Job Profile:

* Achieving sales target through channel partners.

* Planning Inventory, sales forecast on SAP platform.

* Ensure target achievement through Distributor's sales representative

and to provide on job training to DSR team and maintaining good

relationship with high ARPU customers

* Controlling tab on Grace and Churn customers.

Company: ITC Limited

Designation: Account Manager

Duration: Dec-03 to June-05

Job Profile:

* Worked on SAP for all inventory control and sales planning.

* Planning and implementation of S&D Strategy as per plan.

* Sales management thereby completing the ECD as per plan.

* Implemented distribution drive in rural areas for especially

Cigarettes, Sun feast Glucose.

* For active trade participation, organized trade meets for maintaining

relationship with trade and order booking.

Academia:

< MBA (Masters) from Indira School of Management Studies, Pune, India in

2004

< M.Sc (Maters) from Kota University, India in 2005

< B.Sc.(Bachelors)from MDS University, India in 2001

Personal Profile:

. Marital Status Married

. Passport No. J1824620

. Immigration Status H1B valid till Oct-2014

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