Customer Service Sales

Patricia Clervil

**** **** ****** **

Temple Terrace, FL 33637

305-***-****

Email: *********@*****.***

Objective: Self-motivated individual seeking a full time position

utilizing analytical and problem solving skills.

Education:

University of South Florida, Tampa, FL

Bachelor of Arts in Psychology

12/13

Hillsborough Community College, Tampa, FL

Associate of Art in Psychology

05/11

Employment:

Claims Analyst II

Bank of America, Tampa, FL

07/11 - 09/13

. Process and submit claims for ATM, debit card and ACH transactions

. Communicate approvals and denials decision on reviewed claims to

customers

. Assist customers with appeals on denied claims

. Educate customers on bank's policies and procedures guideline of

denials

. Update contact information while claim is in review with fraud

department

. Assist customers with questions and concern regarding credit and

debit transactions

. Assist fraud department with obtain information, to complete their

review

Customer Service Account Specialist

Time Customer Service, Tampa, FL

12/08-03/11

. Generate magazine orders, confirm and cancel or re-new orders for

magazine subscription

. Assist and resolve any discrepancy customers have with their

magazine subscription

. Collect and process payment on subscriptions

. Cross sale different selection of magazines to customers

Customer Care Sales Specialist

Marriott Global Reservation Center, Miami, FL

08/07 - 09/08

. Maintained 100-200 calls per day generating reservations for hotel guest

. Confirmed, change and cancel present reservation for guest

. Informed guest of hotel amenities, attractions, restaurants near the area

Check - in Agent

Destination of Florida, Miami, FL

11/07 - 05/08

. Verifying passenger's ticket to aboard cruise

. Assist passengers with luggage, and direct passenger to their destination

. Handel their personal information to verify traveling information/

identity

. Answers questions regarding rules and policy of cruise restrictions

Skills:

. Microsoft Office Programs, Enthusiastic, positive, goal oriented

. Sociable, and reliable, team player and outstanding workmanship

. Punctual, self-starter, self-motivated, resourceful, and ingenious

Excellent Reference Available upon Request

Contact this candidate