Manager Customer Service

James A. KRONE

**** ******** ** *** **** Il *****

Home Phone 563-***-**** >> E-Mail **********@*****.***

OBJECTIVE : A position which will utilize my experience and knowledge of warehousing, trucking and

transportation, purchasing and inventory control together with my organizational and interpersonal skills while

providing potential for further professional growth and development

SUMMARY : Management and Organizational Skills Refined through Experience

Organizes departments for maximum efficiency with a minimum investment of resources; implement corporate policy

and employ Time Management Skills to achieve goals in a businesslike and timely manner; experienced in both retail

and commercial environments.

> Excellent Interpersonal Skills - Works well and communicates effectively with all levels management, staff and the

general public; a team player capable of functioning independently with a demonstrated history of sound decisions-

making; experienced in training, supervising and motivating employees; comprehensive customer service abilities.

> Computer Knowledge - Experienced in use of mainframe computer system to enter data, review inventory

information and run printouts of inventory reports as well as use of computerized Locator System, AS400/BPCS. In

addition to Microsoft Word, Microsoft Excel.

EXPERIENCE:

Bimbo Bakeries, Dubuque Ia. July 2010 – March 2013

Distribution Supervisor

> Shift Supervisor leading union shipping and transport drivers >

Accountable for guiding regional shipments of fresh bakery goods to all inner depots.

> Constant communication with all Production Supervisors to maintain 100% filling rate on orders

> Training of employees on Safety / GMP’s and other programs

> Daily reporting and liability of shipment

Gonnella Baking Company,Chicago, IL. June 2007- Oct.

2008

Assistant Operations Manager

> Shift Manager leading union workers while being on call 24 hours a day >

Daily scheduling of next day production run >

Responsible for weekly physical inventory of packaging goods >

Constant communication with other managers of our other plants >

Training of employees in GMP,S and HACCP,S programs >

Worked with other managers on all AIB inspections >

Worked with maintenance manager to resolve any equipment and building issues >

Daily reporting of Production numbers

Tone Products Melrose Park, IL August 1999-Oct. 2005

Shipping/Dock Supervisor

> Schedules the timely freighting of in-bound and out-bound shipments >

Supervises two dock men and two drivers >

Ordering of non-manufacturing merchandise

> Customer relations via phone, fax, e-mail

> Oversees maintenance of company vehicles

JAMES A KRONE

1025 Pleasant PL Oak Park IL 60302

Home Phone 563- 564-9484 >> **********@*****.***

Best Foods/Entenmann’s Northlake, IL January 1999 - July 1999

Shipping Supervisor

> Multiple Shift supervisor leading union workers while being on call 24 hours a day

> Accountable for guiding national shipments of fresh bakery goods to all inner depots

> Entrusted with the responsibility of exporting frozen loads (orders) to major customers and internal depots in a

timely fashion.

> Synchronized logs to ensure proper scheduling of pick-ups and deliveries

> Constant communication with union fleet truck drivers

> Daily reporting and liability of shipments

Maple Leaf Bakery, Inc. Franklin Park, IL April 1998 - December 1998

Shipping Supervisor

> successfully supervised and manage 3 shifts comprised of 7 associates, while On-call 24 hours a day

> Accurately maintained the steady flow of all trucking (2shifts/2plants) consisting of 2 drivers and 5 trailers

> Orchestrated non-conflicting scheduling of transporting perishable finished goods internally and externally (cold

storage)

> Facilitated the distribution of all customer orders

> Responsible for overseeing physical monthly inventory

Maple Leaf Bakery, Inc. Elk Grove Village, IL Sept. 1996 - April 1998

Supervisor/Inventory Control

> Supervised and managed second-shift -- 4 Associates

> successfully managed $750,000 of inventory (20,000 sq. ft. 1,600 pallet Positions daily)

> Received products for 3 US and Canadian plants

> Coordinated timely global shipments

> Accurately maintained weekly cycle counts/monthly inventory

> Oversaw maintenance of liquid ammonia refrigeration system

EDUCATION: Seminars in Warehouse Management & Organization and Bar Coding

Triton College River Grove -- Liberal Arts Studies

Oak Park & River Forest High School

Diploma of Graduation June 1979

REFERENCES AVAILABLE UPON REQUEST

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