Skilled and Certified Systems/Network Administrator

JAY TYLER NELSON

Phone: 801-***-****

Email: ***.*****.******@*****.***

State College, PA

SKILLS

Systems administration (Windows Server 2000/2003/2008)

Active Directory

Exchange Server 2003 and 2010

Server and desktop virtualization using VMware ESX 5 and VSphere

Cisco certified (CCENT)

LAN setup and troubleshooting

Knowledge relating to TCP/IP, FTP and other protocols

IIS and website development and implementation

Data backup and disaster recovery

Desktop support (Windows XP/Vista/7)

Experience maintaining SOX/SAS70/PCI compliance

Knowledgeable of hardware for servers, desktops and laptops

Some scripting and programming knowledge in PHP, Python and HTML

PROFESSIONAL EXPERIENCE

Southern District Probation Office (New York, NY) May 2012- Jan 2013

System Administrator

•Repairing, troubleshooting, maintaining and upgrading Windows Server 2003/2008

•Prepared infrastructure for office-wide rollout to virtualized workstations running VMware

ESX 5

•Created and promoted new Domain Controllers for use within this new environment

•Set up DNS/DHCP/DFS/IIS/Printing and other services

•Created VMware hosts and setting up zero-clients

•Managed objects and supported domain in Active Directory

•Consulted in the procurement of new hardware

•Diagnosing and troubleshooting PC laptops, desktops and peripherals running Windows XP/7

•Maintained redundancy and backups with Shadowcopy

•Supported MS Office 2007 and 2010 along with many proprietary applications

•Supported mobile devices and inventory rollout

Information Technology Consulting (New York, NY) July 2011- Present

Freelance -Various clients-

•Server 2003/2008 building and migration

•PC building and troubleshooting

•Desktop upgrading from XP to Windows 7

•User and domain migration in Active Directory

•Home and small office network setup

•Cost/benefit analysis of relevant technologies

•Disaster recovery

•PC troubleshooting

Firstsource Solutions USA, LLC (Salt Lake City, UT) Nov 2009- July 2011

Systems Administrator

•Administrated both physical and virtual (VMware ESX 4) servers running Windows Server

2003 and 2008, for web, Exchange, DB, FAX, FTP, VOIP and various mission-critical

background applications, including building, hardening, managing WSUS patching and AV

deployment.

•Administrated, maintained, and backed up corporate email boxes using MS Exchange 2010

•Configured Cisco routers, opening ports and loading switch configurations

•Migrated and maintained corporate website using IIS.

•Administrated user accounts and network domains through Active Directory.

•Assisted in bringing on new clients through project planning and successfully deploying and

meeting go-live dates.

•Worked with auditors to maintain ISO 27001 certification.

•Helped create segregated network infrastructure to bring office into PCI compliance.

•Organized and maintained daily backups and assisted users with recovering data, from

Exchange mailboxes to other important files and documentation.

•Provided desktop support for MS Office Suite and troubleshot proprietary applications in an

environment where HIPAA laws and regulations are strictly observed.

•Ran new cabling for business expansion.

•Managed office phone (Shortel VOIP) system.

•Tracked and managed employee/guest access badges and addressed physical security and

surveillance issues.

Affiliated Computer Services, Inc. (Sandy, UT) Dec 2004- Sep 2009

Network/System Administrator

•Repairing, troubleshooting, maintaining and upgrading Windows Server 2003/2008.

•Maintained, deployed and migrated over 200 mission-critical file, web and database servers

running Windows Server 2003 and 2008.

•Administrated network domains through Active Directory.

•Provided desktop support for users on and off site.

•Administrated and maintained email accounts using MS Exchange 2007.

•Deployed/maintained client websites using IIS.

•Provided support for software such as MS Office 2000/2003/2008, Visio, Project, VPN, PGP

and anti-virus.

•Managed daily tape backups and DVD archives.

•Monitored internal web users via Websense.

•Monitored and troubleshot critical services and SQL jobs per service license agreements held

with customer.

•Worked with auditors in order to maintain SOX and SAS70 compliance.

•Monitored network and databases for client.

•Provided client support for proprietary applications over the phone.

•Managed tape backups.

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