IT Network Engineer / Technician

Nelson Granados

**** ** ***** *******, ***** FL *3015. Phone: 305-***-****

e-mail:******.********@*****.***

SUMMARY OF QUALIFICATIONS

• 15 years of experience assessing and implementing networks involving multiple platforms.

• Proven success in systems administration, systems analysis and troubleshooting skills.

• Extensive experience in configuration, installation, maintenance and troubleshooting of network and

computer systems.

• Experience in support and administration of e-mail infrastructure, IP-PBX and network security.

• Extensive experience on support and administration of network security policies.

• Conscientious, organized problem solver and team player who works well under aggressive deadlines.

• Extensive experience in dealing with customers and identifying automation needs.

• Proven strengths in resolving problems for customers.

• A motivator and team leader with multi-cultural success.

SKILLS

• LAN hardware/software administration, design, installation and configuration.

• Protocols: ATM, FRAME RELAY,TCP/IP, IPX/SPX, PPP, DHCP, FTP, SMTP, SMNP,

SIP,Telnet, POP3, IMAP, HTTP, HTTPS, FTP, SFTP,VoIP, Frame Relay, RADIUS, 802.11x and

others.

• Network Components: Stack Switch, routers, SAN, NAS, Tape Library Digital TL894, Storage

Works – Digital, Firewall, Access Point, IP-KVM, UPS, Control Access.

• Networking Knowledge: Windows Servers / UNIX True64, Linux Servers, AS/400 iSeries.

Configuration and trouble shooting.

• Knowledge and experience in SQL, MS SQL, MS Access, MS-Outlook

• Connect Direct: ebusiness software makes secure data transfer efficient and powerful.

• Veritas UNIX- NetBackup 3.2 GA – 5.1: Server – Client environment with tape library.

• Acronis, EasyUS, Symantec Ghost, Symantec Live State 3.0. VERITAS Backup 9 - 10

Windows. Symantec Backup Exec. VB scripts for data backup and restores. Batch files for

network procedures.

• VPN-Radius: Installation, configuration and support Microsoft VPN / Raptor VPN /3Com VPN

Server / Sonicwall /Watchguard / Citrix /VMware

• IP-PBX Asterisk – IVR – Calling Card – Call center Application, Installation and configuration

with Digium Cards.

• IP-PBX 3Com/HP VCX7000, administration and configuration.

• Active Directory : Domain Controller – Installation & Administration

• Mail Server: Exchange 2000 / 2003/2007/2010 server, Sendmail – Installation &

Administration.

• Network Security: ISA-Firewall, Cisco ASA, GFI Network Scanner, IDS, IPS, SUS, Microsoft

Baseline, Sonicwall, Watchguard, Security Analyzer 1.2, Norton Antivirus Corporate Edition,

Norton Filtering for Exchange.

• Network Monitor: Implemented a system to monitor link (T1’s) utilization for global network

connections with MRTG, PRTG Solarwinds, Cacti, What’s up Gold, Insight Manager.

• Access control WinPak Pro - Cansec to critical rooms (Datacenter – Telco – Main Power -

Elevator) with biometric sensors, HID proximity readers and CCTV.- design – installation and

administration.

• Design, installation, repair, and maintenance of electrical, electronics and pneumatic systems.

PROFESSIONAL EXPERIENCE

Network Administrator Date: June 2007 – Present

TOTAL TRAVEL ENTERPRISES www.ttmair.com

2332 Galiano Street Suite 124, Coral Gables, Florida 33134

Responsible for all aspects of systems administration pertaining to networks and network

components including network servers, routers, switches, firewalls, gateways.

Includes; implementation, configuration, coordination, control, maintenance, inventory, backup,

troubleshooting, security, usage monitoring and the development of specialized network

procedures.

1. Lead the deployment of resolution to

networking/business problems.

2. Develop documented processes, procedures, and work

instructions.

3. Set up and coordinate the installation or changes of

network components and upgrades.

4. Implement best practices into established procedures

and guide others in the implementation of networking

best practices.

5. Establish strategy and policies for system security.

6. Identifies and addresses known network

vulnerabilities.

7. Create network disaster recovery policies.

8. Manage customer solution support escalations.

9. Ensure customer issues are successfully handled.

10. Design and implementation of 3COM VCX7000 VOIP PBX

solution.

11. Billing and report project involving different OS

environments like AS/400 iSeries, Windows server and

Linux.

12. Installation and configuration of a system to

monitor the WAN and LAN connections via MRTG.

13. Design, installation and administration of MS -

Exchange 2003/2007/2010

14. Design and administration of the MS-Windows

2000/2003/2008 server platform, including

DNS/FTP/SFTP/DHCP/SMTP/IIS/HTTP/HTTPS/RDP

15. Provide application support for Amadeus Selling

Platform / Global MAX interface and IMR transmission

records to Paul Gauguin Cruises, Crowley, Seabourn

and Starboard.

Consultant / System Integrator

Wconecta, LLC. www.wconecta.com Date: December 2004 – June 2007

Provide consulting services to small and medium businesses on communications, security, storage solutions

and IP-PBX Solutions with Asterisk.

Experience in Wireless Networks (RF), power transmission, radiated tests, shield effectiveness,

communications analyzer, 2.4, 5.2, 5.7 GHz (Canopy Motorola - Cisco). Point to point and point to

multipoint configuration.

Asterisk IP-PBX, IVR configuration, Reports, Call Center, A2billing, Sugar CRM, DID’s, Zaptel

configuration, protocols SIP, H323, IAX2, Codes G711u, G711a, G726, G729, GSM.

Hosting services, Virtual PBX, Datacenter services.

Network Engineer Date: November, 1999 – November 2004

HOPS International, Inc www.hops-international.com

15105 NW 77th Avenue, Miami Lakes, FL 33014

Responsible for planning, designing, implementing and maintaining both WAN and

LAN connections.

Technical responsibilities include planning, installation, configuration and monitoring

of LAN/WAN and Telecom hardware and software for Miami and Atlanta offices.

Specific responsibilities include infrastructure security and policies. In my role as a

Network Administrator I have to provide support to a number of internal and external

users from different companies.

1. Implementation of multiples mail-servers such as AltaVista Mail, Exchange

2000/ 2003 Server and Web access with SSL.

2. Installation and configuration of Connect Direct platform.

3. Installation and configuration of Veritas Netbackup 5.0 -5.1

4. Upgrade of multiples UNIX servers to True64 version 5.1d

5. Installation and configuration of StorageWorks and SAN.

6. Installation and configuration of a system control to access biometric and

web-cams.

7. Installation and configuration of a system to monitor the WAN and LAN

connections (MRTG).

8. Installation and configuration of Active Directory – DFS.

9. Implementation of Fault Tolerance across multiple systems.

10. Design and implementation of a Backup Power System (UPS and electric

generator).

11. Responsible for implementation of firewalls (AltaVista – Raptor) to

Microsoft ISA.

12. Installation and configuration of company Antivirus software (Corporative

Antivirus).

13. Installation and configuration of company private CA (Certificate

Authority).

Installation and configuration of NFS (Microsoft Services for UNIX).

14.

Implementation of VPN server (AltaVista) to Microsoft VPN – Raptor.

15.

16. Network security policy, addressed server security issues and applied

appropriate security patches and upgrades (SUS – GFI Network security

scanner – Norton Corporate Edition).

Support Manager Date: January, 1996 –August, 1999

JCV Systems

• Provide complete Help Desk / End-user support for 12 remote office locations.

• Y2K and Contingency Planning Coordinator.

• Purchase and install servers, client PC's and other network components and computer hardware

as necessary to support a large network.

• Data backup procedures.

• Datacenter services

• Creation of the X10 Home Automation department.

Senior Technician

PCLAB Date: December 1992 – December 1995

• Responsibilities included the management of the metrology lab.

• Test System development experience interfacing to various test platforms: DAQ, GPIB, RS232,

RS485, Parallel Port. Development of GUI software and test executive for production

environment. Experienced in development of Control and Test Systems including Stepper

motor, DC motors, Temperature control, Data Acquisition, Image Acquisition. Experienced in

the development of medical instrumentation for research and development.

• Developed Automated Test System including hardware, PCB design, PLD design,

instrumentation interface, LabVIEW software development. Designed and implemented

LabVIEW frequency scan filter demo and event driven data simulator demo.

• Design of new panels for control and relay systems.

• Developed electronic interface between PC and X10.

• Manage the design, installation and maintenance of Local Area Networks.

Electrician Cat 1. Date: January, 1989 - November, 1992

Icollantas S.A. – BF Goodrich

• Responsibilities included installation, repair, calibration and maintenance of electrical and

pneumatic systems.

EDUCATION

Electronic Engineer (Equivalent U.S. Bachelor of Science Degree in Electronic

Engineering)

1990 – 1997 Santo Tomas University Bogotá-Colombia

Project Management in Telecommunications (Master)

1997 – 1999 Politecnico GranColombiano Bogotá-Colombia

Certifications and training

CompTIA A+ Core hardware and A+ OS Technological 2003

CompTIA Network + certification

CompTIA Security+

Applying Microsoft Security Guidance Hands-on Lab (February-2003)

Microsoft Internet Security Acceleration ISA 2000 server installation and

configuration (April – 2002)

Microsoft Exchange 2000 Installation and configuration (January – 2001)

Compaq SAN Environment HG80 Controller (December – 2000)

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