System Management

TOM BEALES

Cell: 206-***-**** * ***.******@*******.***

IT Service Operations Professional

Proven ability to work with project stakeholders to define and document hardware and software

requirements in support of mission-critical projects. Made key recommendations on technology and

configuration options to reduce cost, improve reliability and enhance user experience. Consistently

delivered large deployments on-time, on-specification and on-budget.

Proficient in all aspects of Microsoft Windows system build, configuration and optimization in including

customer-driven special requirements. Additional competencies include Mac OS (including iPad) and

Linux operating system build and deployment.

Proficient in all aspects of PC hardware support including routine maintenance, diagnostics,

troubleshooting and repair. Directly improved profitability and reduced overhead costs by maximizing

product utilization through reduced down-time and attrition.

Experienced in high-volume process management and task scheduling. Skilled in identifying

opportunities for process improvement and optimization using key performance indicators.

Strong background in process-oriented and skills proficiency training, from entry level to expert.

Areas of Expertise:

1. Windows system build and configuration 2. Apple iPad configuration and deployment

1. PC hardware troubleshooting and diagnostics 3. Data network design / configuration

1. Microsoft WDS / Symantec Ghost 2. Operations process optimization

2. Windows PE / PXE network boot technologies 3. Business process documentation

1. Linux system build and duplication 3. Inventory control and management

2. Mac OS system build and duplication 4. Domestic and international logistics

Technical Proficiencies:

Platforms: Windows XP/Vista/Win7/Win8, Server 2003/2008R2, Mac OS, Linux

Networking: TCP/IP, Ethernet, Wireless 802.11

Languages: Windows batch and command scripting

Tools: Symantec Ghost, Microsoft WDS, Microsoft WAIK / ADK / WSIM, HP Smart

Start, HP Insight Diagnostics, Eurosoft PC Check, Lenovo Thinkvantage

tools, Microsoft Office Suite, Windows Pre-boot Environment, PXE network

boot, DRBL

Professional Experience

Vernon Computer Source (Xchange Technology Group) - Redmond, WA

Production Lead Technician – August, 2002 – May, 2013

Responsible for oversight of all technical, logistics and inventory management functions in

support of PC computer rental operations. Performed all functions as required in a highly

flexible, on-demand environment with a widely varying work load. For six years of this time I

was the sole production employee in the Redmond location, tasked with all production-related

functions and accountabilities, and single-handedly undertook an operation that accounted for

approximately one million dollars in annual revenue.

1. Designed, implemented and managed a complete network-based resource for Windows

system build, deployment and support.

2. Developed and introduced several productivity enhancements that were adopted throughout

the organization, including Ghost multi-cast system cloning, PXE network booting, and semi-

automated system builds using a combination of scripted “lite-touch” and WDS installation

mechanisms.

3. Collaborated in key operations and QC implementations, and was a lead on several process

standards policy and documentation projects.

4. Deployed an average of over 300 PC and other computer systems per month, supporting local

delivery and installation as well as shipped configurations in sizes from a dozen units to more

than 300 units.

FedEx Express Corp. - Issaquah, WA

Delivery Courier - April 1999 – December 2003

Delivery and pickup service provider for route customers in the Redmond and Kirkland

areas.

5. Consistently maintained top-level performance in on-time and stops-per-hour indices.

6. Elected Employee of The Month for the BVU station in March, 2000.

7. Team lead on station AM sort operation, responsible for safety and job training for new-

hire package handlers.

Education:

Bachelor of Science - Computer Science – Networking and Telecommunication

City University of Seattle – Seattle, WA

LinkedIn:

www.linkedin.com/pub/tom-beales/5/50a/778/

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