Support Customer
Resume:
Jason T. Lewis
Austin, TX 78728
*****.****.*****@*****.***
Objective To secure a position that utilizes my technical, business and
personal skills in the IT Business industry.
Education Baker College
Working towards degree: Business Management/E Business
Major: Business Management
Minor: E Business Web Development - 2014 Graduation
Hemlock High School
HS Diploma - College Track 1989
Previous
Experience
*Dell Inc. January 2013 - Present
Enterprise Server Engineer - Technical Support Austin TX
- Analyze, troubleshoot and resolution of all end user
server issues. Document and maintain technical
specifications of enterprise customers.
Abilities
- Technical ability to resolve highly complex issues for
enterprise solutions.
- Tier III escalation support.
- Detailed knowledge of Windows 2003, 2008 and 2012 server
configuration and support.
- Detailed knowledge of RAID configuration set up and
support.
- Coach, mentor and provide guidance to co workers to help
improve their technical skills.
- Citrix and VMWare support and configuration.
- Storage management and configuration for multiple lines
of enterprise servers.
*Hart InterCivic February 2012 - January
2013
Technical Services Administrator - Austin TX
- Install, maintain, analyze, troubleshoot, and repair
internal and external customer computer systems for company
product applications, hardware and computer peripherals.
Document, maintain, upgrade or replace hardware and
software systems.
-Abilities
- Configure PC/Laptops for customer use.
- Tier III (escalation of technical issues from
customer support center) customer support.
- RMA (return merchandise authorization) center
technical support, as needed.
- Detailed knowledge of Windows Server Operating System
Windows 2000 or higher, including system
administration, installation, ghosting, configuration
and fault isolation procedures using analyses,
resolution methods and diagnostics tools.
- Detailed knowledge and understanding of Windows based
drivers and their effect on applications.
- Detailed Knowledge and understanding of Microsoft
Exchange servers to include configuration and
administration.
- Working Knowledge of Desktop and Laptop hardware and
software systems. Windows and Mac based OS.
- Diagnose, troubleshoot and repair network, servers
and computer equipment.
- Develop technical and administrative documentation of
plans and deployment strategies.
* Superior Health Plan April 20011 - February
2012
Website Application Specialist - Austin, TX
-Health Support system support, data integrity monitoring, data
administration & website administration/auditing.
-Abilities
. Analyze business procedures and problems to refine
database management
. Run multiple reports using SQL and Business
Objects to ensure data integrity and workflow
. Identify and resolve production and application
problems related to data and website
. Analyze data handling to evaluate system
effectiveness to improve production workflow
. Create, develop, train and maintain multiple
SharePoint sites for all departments
. Maintain website using Word Press tools on a as
needed basis
. Frontline support for IT and web related issues
. Perform system audits as required by DFPS/State of
Texas
*MHA Insurance Company August 2009 - April 2011
IT Support Specialist - Lansing, MI
-PC\Laptop\Software Support and Configuration Company wide
-Abilities
. PC\Laptop set up, imaging and support company wide
. Administration/set up and support of Trend Micro
Anti Virus software
. Administration/set up and support of Windows
updates via SCCM and Patch Authority
. Microsoft Active Directory configuration and
support
. Configuration and Support of Microsoft Office and
operating systems, XP and Windows 7 products
knowledge and support
. Support and Troubleshooting of various Citrix set
ups for virtual office employees
. Customer training of all PC related operations
company wide
*Roberts Sinto Corp June 2007 - May 2009
Network Administrator - Lansing, MI
-WAN\LAN\Network Support and Configuration Company wide
-Abilities
. Network and PC set up and support company wide
. Administration/setup and support of Windows
2000/2003/2008 Servers
. Administration/set up and support of Microsoft
Exchange email server
. Administration/set up and support of VMware
Virtual Servers and PC's
. Microsoft Active Directory configuration and
support
. Microsoft Office and operating systems Win95, XP,
Vista Server 2000, 2003 and 2008 products
knowledge and support
. Telecom system support and administration
. Customer training of all PC related operations
company wide
*Jackson National Life Insurance November 2000 -
March2007
IT Analyst/Support Services - Lansing, MI
- PC/Network support. Company wide.
-Abilities
. PC and Network trouble shooting and resolution
. Project Management
. Customer training and support of company software
applications
. Knowledge of PC hardware and software, emphasizing
in Microsoft products
. Novell Network knowledge via NW Admin tools.
. Knowledge of Microsoft Office Suite 98, 2000 &
2003
. Knowledge of Microsoft Windows 95, 98, 2000, XP
and NT
. Avaya Telecom systems support
. MS Active Directory configuration and support
*State Of Michigan November 1998-
November 2000
IT Programmer/Analyst - Lansing, MI
-PC/Network support for Community Mental Health facilities
throughout Michigan.
-Abilities
. Conversion of Windows 3.X to Windows 95, 98
. Network printer setup and configurations
. Hardware/Software support for all MS Office apps
and internal apps
. Customer training of company software applications
. Inventory control
*Pitney Bowes October 1996-November
1998
IT Systems Analyst - Lansing, MI
-Mail Systems Technician/ Sales support
-Abilities
. Responsible for the set up of computerized mailing
and shipping systems for large territory
throughout lower Michigan: PC Programming,
database configuration, barcode programming.
. Liaison between Sales team and customer to ensure
all requirements are met.
. Customer training of company software applications
. Inventory control
. Received merit award after one year of service and
directed on a pre-management track. Completed
various training courses on sophisticated shipping
systems with excellence.
Contact this candidate