Management Project
Resume:
Bill Edwards
Fowlerville, Mi.*****
**********@*******.***
Dear Human Resources:
I am submitting my resume in response to the Telecommunications Engineer position posted. My15+ years’
experience in Direct Customer Support, Project Management, and Network Operations are an excellent match
with the requirements outlined for this position.
I have the educational background, professional experience, and track record for which you are searching. In
addition, I am motivated and enthusiastic, and would appreciate the opportunity to contribute to your firm’s
success.
I am confident that meeting with me will not be a waste of your time -and I will make myself available at
your convenience, during or outside of normal business hours.
Sincerely,
Bill Edwards
Enclosure
2380 N. Cedar, Fowlerville, Mi.48836•517-***-****•**********@*******.***
Bill Edwards
SUMMARY
Accomplished telecommunication professional with 15+ years industry experience in staff management, network design,
project management, and operations. Effective at developing policies, and creating methods and procedures for
Engineering, Technical Support, Service Provisioning and Delivery departments. Proficient in the following technical and
management areas
• Contract/Vendor Negotiations • Customer Support
• Technical Support • Network and Operation Center Management
• Planning and Implementation • Project Management
• Network Monitoring/Alarming • Colocation Build out
• Network Design • Scheduling and Resource Management
• Process Improvement • Executive Level Presentations
• End Point Configuration • VoIP End Point Deployment/Certification
Work product
Research, acquire, and test hardware and software products to verify performance and interoperability.
Develop and implement solutions for network challenges; Prepare detailed network specifications,
i ncluding Visio diagrams, charts, equipment configurations, recommended technologies, and
resolution.
Manage network technology upgrade or expansion projects, including estimating time and materials needed to complete
project, installation of Hardware, software and integration testing.
Prepare and deliver design presentations for executive staff and customers; Design, organize, and deliver product
awareness, skills transfer, or product education sessions for staff, customers, and team members.
Evaluate network design to determine whether customer requirements are met.
Develop network-related documentation, disaster recovery plans, conceptual, logical, or physical network designs, and
procedures for installation, use, or troubleshooting telecommunications hardware or software.
Visit vendors, attend conferences or training sessions, or study technical journals to keep up with advancements in
technology.
Identify and negotiate agreements with suppliers for core network, end points, and LAN requirements.
Executive management of multiple groups across a wide range of technical and customer facing fields.
Lead staff through Project Management tools and methods including Microsoft Project, Excel, PowerPoint, and word.
Experience
May 2010 – August 2013
BullsEye Telecom
Southfield, Mi.
Vice President Customer Operations
Define roles and responsibilities of the Service Deployment team charged with the installation and certification of
BullsEye Telecom’s VoIP applications.
Define the roles and responsibilities of the Network Engineering, Service Engineering, Provisioning, and Vendor
Management teams.
Identify core network requirements and negotiated agreements with Cisco, PloyCom, Acme Packet, EdgeWater
and 9 nationwide installation and Repair support partners
Restructure the Data Provisioning and Technical Support teams to position the company toward the introduction
of its Hosted PBX application.
Negotiate interconnection agreements with multiple service providers including ATT, Verizon, Qwest and key
CLECs in the industry.
Lead process improvement and cost management teams through several network and operation related programs.
May 2005 – May 2010
BullsEye Telecom
Southfield, Mi.
Director Customer Operations
Define roles and responsibilities for the Service Provisioning and Engineering teams. Created job descriptions and
job aids for both associate and management level positions within the group.
Manage vendor relationship, create department budgets, identified core network requirement including core
router, session border controllers, firewalls, etc.
Monthly Executive level meeting presenting reports depicting network performance and SLA compliance. Trouble
ticket volume and root cause analysis.
Identify and negotiate agreements with service providers supporting the installation and repair of BullsEye
Telecom assets deployed throughout the country.
Lead team of Network Engineers, Finance consultants, and operations Managers to identify and
acquire/implement network operation centers in an AT&T central office in Southeast Michigan. Negotiated real
estate agreements with data center providers.
May 1999 – May 2005
BullsEye Telecom
Southfield, Mi.
Manager of Service Provisioning and Engineering
Manage day to day service order processing team to meet requirements of departmental SLAs and customer
expectations
Shadow the installation and configuration of BullsEye Telecom deployed assets reporting on the performance of
contracted vendor. Removed vendors of availability matrix if performance fell out of defined thresholds.
Management day to day activities of staff, scheduling resources to projects as necessary to company
commitments.
Create projects plans outlining the requirements, timeframe, and dependencies used by multiple department to
track the progression of key corporate initiatives.
Escalate service orders as necessary with all major ILECs, CLECs, and ISPs to meet commitment dates.
Education
Southfield, Mi.
Georgia Military Collage
Study in Telecommunication
University of Michigan
Study in Project Management
University of Pennsylvania
Study in Managing with Ambiguous Authority
United States Army
Study in Sr. NCO Leadership
Data Tech Institute
Certifications
Study in Telecommunication Network Disaster Recovery
Cisco, PolyCom, EdgeWater, Adtran
References
References are available on request.
Contact this candidate