Manager Information Technology

**** ****** **. *******, ** ***** 501-***-**** ************@*****.***

Raymond Neil Thomason Jr.

Objective I am interested in a career, not just another job. I would like to be working for a company

that both encourages and assists in the development of its employees so that employees

can make that business a career. My key objective is to become successful and do

everything I can to assist the company that helps me achieve my goals.

Professional Independent Contractor (IT)

H ighlight Contact and assist a network of companies that reached out to me for assistance and I

s contacted them to see if they needed assistance in the line of professional IT.

Networking, Basic troubleshooting, Server setup, security setup, email and application

assistance.

Team Manager

Assist in the training, hiring and development of a team of up to 25 people at a time.

Drive my team to meet specific goals and to help them reap the rewards upon meeting goals

set.

Work with other teams of up to 25 teams of 25 and their Management to ensure that individually

and as a whole the call center met goals in metrics preset by the client.

OMD Analyst

Monitor and create schedules for up to 500 agents and ensure they are followed.

Monitor trainings, meetings and coachings done by over 20 teams daily.

Communicate with the client on a constant basis to mold to their needs and to maximize the

profit made by the call center as a whole.

Data Reporting Analyst

Create database listings and implement the training on how to use the database the proper way.

Create new and upkeep already made reporting used for up to 5 call centers and implement the

reporting tools along with training, how to use guides and conference calls.

Report to the client including but not limited to headcount, invoicing to the client, roster and

hierarchies, metric stats, overtime and training hours, etc.

Excel formulas and data analysis SQL Database language

Skills VBA Hardware and software troubleshooting skills

Active Directory Network set-up and maintenance

SharePoint Training and teaching others the things I know

Western Sizzlin, Malvern, AR 04/2006-03/2010

Lead Cook

Employment

H istory Shift Supervisor Starbucks Co., Malvern, AR 02/2008-12/2008

Floor Support Accent Marketing, Hot Springs, AR 01/2009-10/2009

Independent Contractor Independent Contractor, Traveled 01/2009-12/2011

Manager\OMD

Analyst\Data Reports

Analyst Sykes Ent., Malvern, AR 03/2010-Current

Completer in Business

Administration and

Education Information Technology

Malvern High School May 2008

diploma

Westwood Online College Oct. 2013

Information Technology

Westwood Online College Pending Graduation Date

IT Systems Security (BA)

Contact this candidate