Manager Customer Service

TANITHA WEBB

W ARREN MICHIGAN, *****

313-***-****(C) ********@*****.***

EDUCATION

Bachelor of Arts in General Business

Eastern Michigan University, Ypsilanti, Michigan

2005

MANAGER

I am a manager with over 15 years of hands-on experience driving all aspects of management for top-tier companies. I

have been very instrumental in delivering vital business and process improvements through leadership of comp lex and

customized projects targeting and meeting the individual company needs and objectives.

PROFESSIONAL EXPERIENCE

WALGREENS, TAYLOR, MICHIGAN 2003 – PRESENT

Assistant Store Manager

I supervise multiple departments and several team leads. I direct and coordinate activities of departments in

the areas of production, pricing, sales, and distribution of products. I also monitor/assess performance of

employees to make improvements and have the authority to take corrective action when necessary.

Review financial statements, activity reports, and other performance data to measure productivity and goal achievement

to determine areas needing cost reduction and program improvement.

Manage staff by preparing work schedules and assigning specific duties.

Determine staffing requirements: Hire, train, and evaluate personnel in sales or marketing. I am also responsible for

promoting or firing workers when appropriate and at times overseeing those personnel processes.

Coordinate with department heads on tasks such as sales promotions, markdowns, and floor plan c hanges.

Coach employees in the area of inventory management, reconciling cash receipts, or in customer assistance needs.

Inventory stock and reorder when inventory drops to a specified level.

Instructed staff on how to handle difficult and complicated customer’s problems, to successfully ensure an excellent

customer service experience.

Authorize payments and merchandise returns to vendors.

Resolving Conflicts, Handling complaints, and settling disputes with employees .

CLEAR M ANAGEMENT LLC, WARREN, MICHIGAN 2008 – PRESENT

Property Manager

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

Investigate complaints, disturbances and violations.

Plan, schedule, and coordinate general maintenance, maj or repairs, and remodeling or construction projects for

residential properties.

Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.

Determine and certify the eligibility of prospective tenants, following government regulations.

Prepare detailed budgets and financial reports for properties.

SKILLS

Sales and Marketing Production and Processing Personnel and Human Resources Administration and Management

Complex Problem Solving Management of Personnel Resources Service Orientation AS/400 Compass Point

of sale system (POS) Next Generation Point Of Sale system(POS)

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