Customer Service Management
Resume:
Grisell Hevia
Riverdale Ga 30274
*********@*******.***
Qualifications :
Degree in veterinary studies, English and Spanish language, Reporting skills, Research skills, Legal Administration skills, Client Relationships, Organization, Planning, Attention to Detail, Confidentiality, Dependability, Client Confidentiality.
Education:
1995-1999. Degree in Veterinary Studies
1999-2001. Degree in English and Spanish Language
Employment:
Aug 2012 - Present . CSA Supervisor - Silver Airways
Supervises and coordinates activities of workers engaged in customer service activities.
Observes and evaluates workers' performance.
Issues instructions and assigns duties to workers.
Trains and instructs employees.
Communicates with other departments and management to resolve problems and expedite work.
Interprets and communicates work procedures and company policies to staff.
Helps workers in resolving problems and completing work.
Resolves complaints and answers questions of customers regarding services and procedures.
Competent level with Microsoft office.
Proven electronic diary management skills.
Good telephone manner and client interface skills.
Able to confidently communicate to senior level staff.
Provide comprehensive secretarial and administrative support to colleagues and assist in the smooth and efficient running of the office. I am responsible for all aspects of the day to day running of the filing, copying, report writing, and invoicing jobs. My other duties include receiving and handling telephone enquiries, dealing with queries and providing general information about the company.
2011-2012 Legal Assistant/ Spanish Interpreter - Awotona Law Firm.
PRIMARY RESPONSIBILITIES
Assist attorneys in preparing for trials and court proceedings.
Support attorneys in a legal office.
Assist Spanish speaking customers as well as document translation.
Investigate the facts of cases and ensure that all relevant information is considered.
Keeps client informed by maintaining contact; communicating case progress.
Maintain case costs by verifying outstanding balances with attorney, clients and providers.
Identify appropriate laws, judicial decisions, legal articles, and other materials for assigned cases.
Compile, analyze, and organize information.
Gather exhibits.
Prepare written reports.
Prepare legal arguments for lawsuits.
Secure affidavits.
Assist attorneys during trials.
Organize and track files from case documents and make them available and easily accessible to attorneys.
Draft contracts, mortgages, and separation agreements.
Delegate responsibilities.
2007-2010. Flight Attendant - Atlantic Southeast Airlines.
Ensuring safety, welfare and comfort of the passangers with company policy and FAA standards .
Coordinating all pertinent aspects of the flight with captain.
Following all crew resource management concepts, interactin with other crew members and employee in a positive consistent manner.
Demonstrating and exuding confidence while performing all aspects of safety and customers service procedures.
2002-2007. Gate Agent - Atlantic Southeast Airlines
Provides excellent customer service regards to all aspects of airport customer service, providing assistance to customers in both English and Spanish.
Knowledge of ticketing, gate and baggage service functions.
Relationship with the flight crew, ramp, operations and security to ensure the mm,uuhmost safe and efficient turn around the flight.
2001-2002. Hostess/Restaurant Cashier - Doubletree Atlanta Airport
Customer service, responsible for greeting customers either in person or by telephone.
Handling customers complaints/ questions as they arise.
Responsible for verifying the accuracy of the checks and ensuring prompt delivery.
Cash handling procedures.
2001-2001. Hostess/ Restaurant Cashier - Hilton Atlanta Airport
Customer service, cashier for 3 restaurants, provide information on hotel products and services.
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