Manager Customer Service
Resume:
Michael C. Hamlin
Alexandria Va. 22309
************@*********.***
Dear Human Resources Manager:
Enclosed is a copy of my resume for your consideration. I am seeking a
responsible and challenging position with your company where my abilities
will benefit the organization.
As my resume indicates, I have broad experience including management
experience, troubleshooting, public relations, scheduling, customer
relations, general problem solving abilities and 25 years of Law
Enforcement/Security experience.
My work ethic, professional experience, proven leadership abilities,
interpersonal skills, and willingness to be a team player give me the
ability to be a valuable asset to your organization.
Should you have a position available, or if you are considering one in the
near future, I would appreciate a personal interview at your convenience.
Please contact me at the above listed address and telephone number.
I trust this letter of introduction and resume will provide you with
adequate information in evaluating my qualification for a position as a
member of your professional team.
Thank you for your consideration.
Michael C. Hamlin
Michael C. Hamlin
7945 Hammond street
Alexandria Va. 22309
************@*********.***
Background Summary: Highly motivated self-starter who relishes a
challenge. Experience and training in employee supervision, and customer
account management, and troubleshooting. Strengths include management
experience, stable work history, strong organizational skills, and 25 years
of Law Enforcement/Security experience.
Objective: To obtain a challenging position involving various
responsibilities and utilizing my diverse experience.
Professional Experience:
Operations Manager: U S Security Associates. April 2012, until February
2013
Manager of 27 different sites and 180 officers located in the D C area
Field Supervisor: Special Police Officer U S Security Associates.
September, 2010 to April 2012
. Responsible for the overall scheduling of 85 officers.
. Responsible for maintaining staff requirements
. Responsible for payroll and overtime mitigation
. Responsible for the day to day security of twelve sites in the DC
area. DC Government buildings.
. Responsible for the training of the officers at each site
Site Security Manager The Wackenhut Corporation December 2007 to
July 2010
Bank of America Sherrill & Betsill buildings which monitors all of the Bank
of Americas, Banks across the United States. Located in Ballantyne North
Carolina.
. Responsible for the overall security and life safety for tenants and
visitors.
. Responsible for maintaining staffing requirements for an account of
1,031 hours per week.
. Responsible for maintaining training requirements.
. Responsible for payroll and overtime mitigation.
. Responsible for day-to day security operations of the Bank of America
Hearst Tower A multi Tenant building with 29 Officers on staff.
Shift Supervisor The Wackenhut Corporation
February 2005 to December 2007
Bank of America Hearst Tower
. Ensured all 20 officers assigned to the shift were trained and able to
perform their job on a daily basis.
. Responsible for maintaining daily scheduling and staffing
requirements.
. Responsible for conducting initial and annual training of all assigned
shift officers.
. Responsible, in conjunction with the Site Security Manager, for day-to
day security operations of the Bank of America Hearst Tower to include
hiring and disciplinary proceedings.
Patrol Officer: Ohio Security August 2004 to
January 2005
Eastland Mall
. Conducted mobile patrols of the facility
. Operated the security control center
. Maintained computer database of all daily shift activities
Detention Officer: Greenville County Detention October 1999 to
May 2004
. Supervised and trained inmates in the preparation of food
. Responsible for supply inventory
Sergeant: TransCor America January 1994 to August
1999
. Responsible for transporting inmates from facility to facility in the
Continental United States and Hawaii
. Managed five employees and provide customer service to clients
. Provided assistance and training of transport staff
Campus Police Officer: Alabama A&M University August 1989 to
September 1993
. Responsible for locating criminals, maintaining public order, and
preventing and detecting crimes
. Responsible for the safety and security of the Campus Community.
Enforced all federal, state, and local laws and ordinances. Conduct
routine patrol on foot or in patrol vehicle
.
.
Security Officer: Wiser Security August 1986
to September 1988
. Supervised the security staff
. Patrolled the high-rise building
Police Officer: Decatur Alabama February 1985 to
February 1986
. Responsible for locating criminals, maintaining public order, and
preventing and detecting crimes
. Responsible for the safety and security of the citizens of Decatur
Alabama. Enforced all federal, state, and local laws and ordinances.
Conduct routine patrol on foot or in patrol car.
Education:
. 1976 to 1977 Stillman College-Tuscaloosa, Alabama
. 2010 to 2012 American Intercontinental University 4hours short of my
Associate Degree
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