Customer Management
Resume:
Robert J. Cadena
Phoenix, Arizona 85021
Phone: 480-***-**** *********@*******.***
PROFESSIONAL EXPERIENCE
Mergis Group for Bank of America
o Loan Funder/Closer- 09/12 to 4/13(Temporary/Contract)
o Responsibls for Closing Loan modification for Traditional/Non traditional FNMA/FHLMC loans
o Finalizing all Trial payments/Pre-Post modification, Fee waivers and approvals and ensuring loan is in full compliance of Bank
of America and Department of Justice guidelines as well as investor guidelines.
o
National Default Servicing for Allstaff Contract Services
o Bankruptcy Administrator – 09.11 to 1.12
o Responsible for inputting and assignment of internal loan numbers to new Bankruptcy filings for U.S Bank Mortgage
customers.
o Processing of BK accounts to include personal and financial records for the client to be filed with the U.S. Court
systems in Chapters 7, 11, and 13.
o Collaboration with Attorney/Trustees in processing of bankruptcy accounts.
o Filing and request for Recorded Note, Deed of Trust, and Title search.
o Working and facilitating a large volume of accounts utilizing efficient techniques and methods established for proper
processing of bankruptcy filings.
o Auditing of mortgage accounts to ensure monthly payments by customer or trustee are being maintained as well as
mitigating accounts that have defaulted in agreed arrangements with the BK court.
Wells Fargo Financial
Wells Fargo Financial
Home Preservation Specialist- 03.10 to 07.11
o Effectively collaborated and facilitated processing and communications with bank customers for loan modification and short
sale applications per investor & banking guidelines.
o Received and processed personal and business financial records for MHA (Making Homes Affordable) Federal Loan
modification program review and investor loans (Freddie Mac/Fannie Mae/ VA/FHA )
o Efficiently managed high volume of accounts to be serviced per company guidelines.
o Effectively communicated underwriter decisions for approval and disapproval of modification terms and conditions for long
term fiscal solutions.
o
JP Morgan Chase Bank
Loss Mitigation Specialist– 01.09 to 01.10
o Mitigated and provided customers with long term stable financial solutions for conventional home mortgage payments in risk of
default and foreclosure.
o Provided customer options of liquidation of deed in lieu and short sale
o Assisted customers with additional options provided through state, local and federal resources as well as non-profit mortgage
assistance companies. .
Honeywell Aerospace for Manpower Professional Services
Buyer/Planner – 09.07 to 12.08
o Responsible for purchasing of assembly materials required for production of military and civilian aircraft.
o Forecasting of required supplied and materials for customer(Boeing Aerospace, Lockheed Martin)
o Submitted price quote request to multiple suppliers for cost efficient and quality materials required for continued assembly of
aircraft in production.
o Submitted reports and communicated current workload of customer requirements to upper management.
Kellogg Brown & Root (Iraq/Kuwait)
Operations Specilist
o Operation specialist for Logistical movement and planning in support of Operation Iraqi Freedom
o Planned/Managed and reported all incoming and outgoing convoy activity of supplies for base operations
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o Coordinated with U. S Army intelligence for threat level and security measures for travel
o Coordinate and report all hostile activity and enemy engagement as well as anydamage reports to KBR headquarters
U.S. Army Reserve
o Non Commissioned Officer (E5) 11.02 to 11.08
88N- Movement Control/Transportation
Operation Iraqi Freedom (OIF III)-Northern Province-Forward Operating Base Speicher- Tikrit, Iraq
o Movement Control and Intelligence reporting for all incoming outgoing Convoy activity for allied forces through theatre of
operations.
o Convoy security and command control for Priority and critical movements of personnel, weapons and supplies.
o Combat patrol/ Civil Affairs missions in surrounding villages for critical communication and cooperation for counterintelligence
to fight counter insurgency activity.
o CONUS operations: Responsible for proper training, certifications, evaluations and Combat readiness.
SKILLS
o Capable of working with changing conditions, reevaluate and adjust as needed
o Seasoned professional whose honesty and integrity provide for effective leadership and optimal relationships
o Ability to take initiative and create positive relationships with all professional levels
o Resourceful team player who is dependable, responsible and committed to excellence and success
o Effective written and verbal communication skills
o MS Offfice (Word, Powerpoint, Excel, Outlook,)
EDUCATION
Continuing Education - Scottsdale Community College – B.S- Political Science 2 years completed
VOLUNTEER/COMMUNITY INVOLVEMENT
o Camp HONOR Event Volunteer & Mentor – Week long camp that educates and empowers children living with bleeding
disorders (HIV/Hemophelia) and provides a fun, safe and memorable environment to share with friends and loved ones.
o Washington Days Advocacy Volunteer – Grassroots advocacy training that educates U.S. Congressional leaders and pertinent
staff - members on Hemophilia and the physical and emotional effects caused by bleeding disorders.
o Special Olympics Event Volunteer- Assisted in providing positive support, words of encouragement, and recognition for
participating athletes. Assisted event staff with time keeping and record keeping for individual athletic events.
o Hemophilia Walk Event Volunteer – Assisted in Fundraising and networking of event sponsor representatives that included
pharmaceudical companies, Home healthcare providers and local business.
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Professional References
Ramon Torrez- 480-***-**** Go Daddy Security officer
910 S. Gary Dr #111 Tempe, AZ 85281
Joseph Golick- 480-***-**** Loan processor Wells Fargo
2620 W. Elliot Rd Tempe, AZ 85284
Joseph Amantia480-***-**** Wealth Management Advisor Bank of America
5790 W. 23rd Avenue Phoenix, AZ 85021
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