Customer Service High School

Miriam I Denmark

***.**@*******.***

*** * ****** ***, *********, PA 18103

610-***-**** cell phone

Qualifications: 20 + years

Excellent customer service in person and over the telephone, bookkeeping,

filing, record maintenance, typing, billing and collections, always

maintaining a professional appearance and demeanor, inspires co-workers to

meet high standards through personal examples, work efficiently without

supervision, use email to communicate with clients and vendors,

coordination of tour schedules. Communication is the cornerstone of a

successful business/client relationship. Bilingual Spanish & English.

Experience / History:

Trans-Bridge Lines, Inc. - Charter Representative - November 2004 to

Present

Title: Charter Representative - Tour Operator/Event Planner

Duties include but not limited to taking incoming calls from seniors, non

seniors, schools, universities, as well as companies to handle all their

interest such as theatre shows, tours, dinners, etc. Contact and confirm

charter bus arrivals for Pennsylvania and Atlantic City Casinos. Tend to

the filing, reconfirming trips, printing out weekly reports of non-

payments, booked activities, checking and documenting availability of buses

available for booking, documenting deposits and requesting checks and

calling in payments for tours, shows, etc. Calculating times for shows and

dinners, tours and book accordingly to assure correct arrival and

departure. Help with Spanish speaking clients for chartering. Create flyers

to promote interest for chartering clients. Also I work with our military

to assure our troops travel from base to base and airport transportation is

smooth and stress free.

Cintas- The Uniform People- September 2001 to November 2004

Duties include the use of company data service to insure the proper

delivery and route information for in company maintenance. Insure the

corrected amount of uniforms: and information is available and set forth

for the next day delivery.

Franklin Cleaning Service: June 1994 to 1999

Supervisor, duties include driving company issued vehicles, assist co-

workers in training and proper use of equipment and daily routine cleaning

for the private use of physician, private offices, and homes.

Responsibilities include maintain all safety requirement as well as making

sure they comply with company policies.

Education:

Sarah J. Hale High School

Brooklyn, NY

Diploma Secured

Information Computer Systems Institute

Allentown, PA

Diploma Secured

Contact this candidate