STEPAN JOULFAYAN
Residence: 818-***-****
Glendale, Ca 91202 Cell: 213-***-****
Email: **********@*****.***
Background Summary
Information Technology support management with over 25-years of experience, providing technology solutions
that met time challenges and exceeded expectations. Demonstrated ability to improve efficiency, productivity and
profitability to define timeline, resources and budget requirements from planning through production in business
environment. Proven ability to build and lead highly efficient teams by developing training and communication
concepts in understandable terms. Excellent communication, interpersonal skills & directional delegation skills.
Able to develop leadership talent for the organization.
Areas of Expertise
Technical and Project
Management
Quality Assurance
Standards
Cost Reduction / Budget Control
System Installation, Configuration
OBJECTIVE
To support and coordinate competitive Information Technology teams dedicated to the development, implementation,
operation and maintenance of mission-critical infrastructure and IT systems.
EXPERIENCE
LEONI Jewelry
2002 – present
Los Angeles, CA
IT Manager
Managing and coordinating operations and activities of IT staff; overseeing all development and maintenance support
activities of the IT department; Directing and managing the delivery multiple and complex projects, consulting with
management to analyze computer system needs for departments and functional operations; Managing the development,
identification, implementation, and monitoring of information systems. Duties include evaluating employee
performance providing guidance and feedback to staff; coordinating various activities and projects for IT department
and related systems such as hiring and effective training technical support teams to improve the service and delivery
across the company. Controlling departmental budget and providing input for budget development. Constantly
searching innovative technologies to enhance IT capabilities.
Microtek Lab, Inc.
1996 - 2002 Redondo Beach, CA
Consulting Group Supervisor
Supervised technical support staff of 33 technicians; Managed ACD (Automatic Call Distribution) phone system and
call volumes for Windows and Mac customer support queue. Interviewed, hired and trained new employees.
Supervised Mac, Windows and NT support teams; Handled escalated technical calls and resolved disgruntled customer
issues. Worked with different departments, such as repair, accounting, sales, customer service and marketing to resolve
customer issues. Supported warehouse operation, monitored inventory control and fulfilled shipping procedures.
Installed and used troubleshooting concepts and upgraded computer systems. Tested new hardware and software
releases.
SHL Systemhouse, Inc.
1995 - 1996 El Monte, CA
Senior Computer Operator
Operated mainframe computers and peripheral devices using IBM utilities; Monitored and responded to
various system messages associated with mainframe computers and AS/400. Run daily backups on Novell Netware
system. Installed, upgraded and repaired various types of PC's and software packages.
Litton Computer Services
1992 – 1995 Woodland Hills, CA
Senior Computer Operator
Operated and monitored Master Console for IBM mainframe computer. Responded to various outstanding system
messages. Operated peripherals, such as printers, tape drives, CRT terminals. Trained lower level operators; Provided
assistance to the Communications Support Staff; Directed other operators in the execution of duties as assigned.
Troubleshooting, repairing and diagnoses of Personal Computers and peripherals. Upgraded, installed and operated
new systems.
EDUCATION:
MBA (Master’s in Business Administration) Woodbury University,
2009 Burbank, CA
1992 Diploma ICT (Institute of Computer Technology,) Los Angeles, CA
1989 BS in Computer Science State Engineering University of Armenia, Armenia
TECHNICAL EXPERTISE:
HARDWARE IBM Mainframes, PC and Apple Computers (Desktops, Laptops, Servers), Tape Drives,
SILO,
AS/400, Siemens Printers, scanners and other mainframe related peripherals. Extensive knowledge
in firewalls, routers and modems.
SOFTWARE Operating Systems: Mainframe MVS/VSE, TSO, JCL, JES2, COBOL, PL-1, Assembler,
Fortran, Windows NT/2000/XP (workstations & servers), Windows, MS-DOS, UNIX, Linux, Ubuntu,
Installing, configuring Apache, PHP, Mysql, cPanel/WebHosting manager.
Microsoft Office, HTML, and Visual Basic Script web programming. Knowledgeable in creating
websites and webhosting applications. Proficient in Adobe Master Collection CS5 and other image editing
applications. Quick learner with ability to translate complex ideas and processes into technical facts or
persuasive non-technical presentation. Excellent organizational, communication and interpersonal skills
and ability to prioritize workload. Attention to detail and precision, solid work ethics concerning meeting
deadlines and reliability.
AWARDS and RECOGNITIONS:
“Employee of the Month”
Litton Computer Services
“MBA Special Recognition” Woodbury University
“Outstanding MBAA Student” Woodbury University
Councilmember for AESA (Armenian Engineers and Scientists of America) organization.
LANGUAGES: Fluent in English, Russian and Armenian.
REFERENCES: Available Upon Request