Quality Assurance Project Manager

Nancy Rizzo

732-***-**** ***********@*****.***

nancy rizzo

Somerset, New Jersey 08873

732-***-**** • ***********@*****.***

SUMMARY

A results oriented information technologist in telecommunications, government, and retail with extensive experience in a

variety of positions that range from requirements, business process engineering, and proposal development to training,

testing and project management. Accomplishments include successful management and implementation of internet

protocol solution to administer IP addresses, successful analysis, design, and deployment of new construction budget,

gateway, data migration to human resources, agent demographics, and public communications applications, etc.

A REAS OF EXPERTISE

Business Systems Analysis Systems Engineering

Project Management Training and User Documentation

Quality Assurance Analysis and Testing Client Relationship Management

PROFESSIONAL BACKGROUND

Business Systems Analysis / Systems Engineering

• Interviewed business users and technical staff to gather requirements..

• Developed use cases and storyboards.

• Designed web pages, user interfaces, prototypes for systems that include service order processing,

budgeting, agent demographics, commissioning, human resources, reservations, telephony networks,

LEC (Local Exchange Carriers) ordering, point of sale, etc.

• Developed detailed functional and technical specifications for reporting, file extracts, user interfaces,

batch processes for telephony, insurance, commissioning, and retail systems.

• Developed data models and comprehensive mappings to database structures.

• Coordinated reviews/discussions to obtain approvals.

• Developed data migration strategies.

• Developed proposals, estimates and provided analysis for contract negotiations.

Quality Assurance Analysis

• Developed test plans and cases, as well as executed test cases.

• Managed testing effort for data migration to enterprise application, user interfaces, batch processes,

etc.

1

Nancy Rizzo

732-***-**** ***********@*****.***

• Managed / tracked defects from analysis to closure.

• Coordinated and assisted with user acceptance testing.

Project Management

• Managed deliverables, task assignments, resources.

• Created and monitored schedules, budgets, deployment plans for systems that included IP protocol,

telephony ordering, network migration, etc.

• Developed mitigation plans.

• Reported status to all levels of management.

• Conducted weekly project team meetings with internal team members and outside vendors to review

scheduled deliverables, re-assign resources to meet milestones, discuss issues and resolutions.

Documentation and Training

• Interpreted complex technical documents to develop system learning support documentation for

various types of corporate systems including supply chain management, time reporting, telephony,

budget, reservation systems, insurance commissioning and demographic applications.

• Developed training plans and conducted training on variety of platforms such on-line web training,

in person training.

Client Relationship Management

• Built solid working relationships with all team members including business customers, software

developers, project managers, system testers, and outside vendors.

• Communicated with all levels of management throughout the enterprise.

2

Nancy Rizzo

732-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

2006 – Present Metropolitan Life Insurance, Somerset, New Jersey

Business Systems Analyst / Quality Assurance Analyst

2005 –2006 Bradco Supply Co. Inc., Avenel, New Jersey

Training / Documentation Coordinator

2005 –2005 Technodyne Consulting, Wayne, New Jersey

Business Systems Analysis for City of New York

2004 –2004 DataNomics Consulting, Piscataway, New Jersey

Systems Engineer for AT&T

2002 –2004 Raj Consulting, Iselin, New Jersey

Systems Engineer for Telecordia ® Technologies

1993 –2001 Telcordia® Technologies, Inc., Piscataway, New Jersey

Systems Engineer / Project Manager / Quality Assurance Analyst

1990 - 1993 Cap Gemini America. Piscataway, New Jersey

Systems Engineer for Telecordia ® Technologies

1983 –1990 Kmart Apparel, North Bergen, New Jersey

Program Analyst / Senior Methods Analyst

TECHNICAL SKILLS

Windows 7, Windows XP Professional, Microsoft Office 2010 applications (including Access), Microsoft SharePoint,

Microsoft Project, Microsoft Visio, Caliber, Web Design (Front Page), Adobe FrameMaker, Snag It, Kronos, CASE

Tools (ErWIN), Quality Center, basic SQL query writing, Familiar with HTML, XML, TSO, COBOL, ISO 9001,

I NDUSTRY SKILLS

Insurance Skills

• Commissions and Compensation, Agent Demographics, Agent Appointments and Licensing,

Peoplesoft Migration

Telephony Skills

• Operations Support Systems, Provisioning, Service Assurance, Service Order Processing, LEC

Service Bureau Processing, Engineering Construction Budgeting and Network Planning, Customer

Service, IP Address Management, Public Telephone Systems

Retailing Skills

• Accounts Receivables, Accounts Payable, Inventory, Billing and Ordering Systems, Customer

Service, Point of Sale, Supply Change Management

3

Nancy Rizzo

732-***-**** ***********@*****.***

EDUCATION / TRAINING

• Project Management Institute / Project Estimation /Budgeting /

• Testing Methodology

• Data Modeling/Data Analysis and Design

• Joint Application Design and Prototyping / Use Case Modeling / User Interface Development

• Requirements Gathering and Development

• Certified Business Systems Analyst

• Seton Hall University

4

Contact this candidate