IT Technician, Technical Support

KENDALL L. GARNER

Kannapolis, NC *******.******@*****.***

SUMMARY OF QUALIFICATIONS

• Highly motivated IT Technician motivated to providing quality technical support and customer service

• Skilled troubleshooter with proven ability to resolve issues rapidly

• Team player with flexibility to meet the needs of the company

TECHNICAL SKILLS

• Software Applications: Microsoft Office Suite, MySQL, PHP, and more

• Operating Systems: Microsoft Windows (NT, XP, Vista, 7 and 8), Windows Server, Linux flavors and

OS X

• Hardware: Desktops, Laptops, Printers, Tablets, Routers, Switches and more

• Networking Protocols: TCP/IP

• Certifications: Comptia A+

PROFESSIONAL EXPERIENCE

Owner/IT Technician Contractor 1999-Current

Progressive Technologies, Kannapolis, NC

Long and short term contract orders for various companies listed below

Field Nation

• Hardware refreshes, data migration and recovery for Bank of America

• Set-up POS system and credit card terminal and connected each unit into the network for Regis

• Installed IOS, WIC and VDM into Cisco router and troubleshot VOIP with helpdesk for Embassy

Suites

• Installed Cisco switch and troubleshot POS and network with helpdesk for World Market.

• PC repair (but not limited to virus/malware removal, system re-imaging, user education, and system

updates, security updates)

KENDALL L. GARNER

Novant Healthcare

• Worked on a refresh project setting up and troubleshooting the company computer system.

• Changed system BIOS settings to meet infrastructure requirements

• Entered system credentials into the LDAP management system

• Installed proprietary software and custom Windows software for each department using SCCM

• Created batch scripts to install and uninstall software

Earl-Christian Consulting

• Upgraded PC systems for churches and schools as part of an innovative education project

• Recorded system credentials (serial number, asset tag, Microsoft Windows key)

• Delivered and secured systems to destination

• Setup an interactive whiteboard per system order

• Executed scripts to install interactive whiteboard software

• Diagnosed and updated Windows 7 as needed

• Setup printers and wireless network connections

Overmidland.Com

• Participated in projects

• Coded websites and databases using open-source software (PHP and MySQL)

• Created contact management and records systems

Anu Resources Unlimited Inc.

• Contracted to install new Lexmark network printers for Chase Bank

• Recorded printer credentials and settings

• Checked connectivity and functionality of the printers to the computers

• Installed, mapped, and checked Cat 5 lines for printer networking system

Wageworks Inc.

• Provided troubleshooting for insurance benefit accounts using Microsoft Excel and other proprietary

software

• Formatted and processed annual payroll and enrollment files

• Organized and managed company files

• Created and updated documentation on the setup and usage of RAPS software

Direct Supply Inc.

• Transferred and archived files using a FTP client

• Setup office desktops and laptops

• Created and managed software application manuals

KENDALL L. GARNER

• Provided IT support (included but not limited to troubleshooting, problem solving error messages,

and user errors as they occurred)

House of David Ministry

• Setup gigabit network for VOIP

• Updated software suites

• Implemented and updated security measure to prevent inappropriate internet content

IT Technician 2008-2008

Arlington healthcare, Algonquin, IL

• Monitored server and network connectivity

• Managed VOIP network

• Provided IT support (but not limited to conducting installation of new VOIP network, technology

research and development)

• Managed email accounts, URL’s, employee access, and SharePoint

• Constructed an assortment of Ethernet cable types

• Provided audio and video editing for presentation and promotional material

IT Technician/Network Administrator 2004-2005

Institute for Career Empowerment, Milwaukee, WI

• Setup proxy servers

• Implemented staff and student computers and internet usage policies

• Setup computer lab

• Installed Ethernet cable throughout the facility

PC Technician 1999-2000

Milwaukee PC, Milwaukee, WI

• Constructed customer order complaints

• Resolved customer hardware and software issues on computer

• Provided IT support

EDUCATION AND TRAINING

ECPI University, Charlotte NC 2011-Current

Major: Electronic Engineering Technology

Waukesha County Technical College, Waukesha WI 2001-2002

Major: Computer Network Specialist

DeVry Institute of Technology, DuPage, IL 1998-1999

Major: Electronic Engineering Technology

KENDALL L. GARNER

Milwaukee Trade & Technical High, Milwaukee, WI 1994-1998

Major: Electrical Technology, High School Diploma

REFERENCES

UPON REQUEST

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