Customer Service Manager

Heather Parks

Land O Lakes, FL *****

Phone: 813-***-****

E-Mail: *********@*****.***

Recent Medical Administration graduate with customer service, administration, health care companionship, and child advocacy experience seeking an Administration position.

EDUCATION

Rasmussen College Land O’ Lakes, FL

Associates of Science – Medical Administration Graduation -3/2013

Brewster Technical Center Tampa, FL Medical Administrative Assistant Certification - 2010

-Microsoft Word, Excel, Powerpoint, Outlook

EMPLOYMENT HISTORY

7/2011-6/2012 Comfort Inn, Tampa, FL

Front Desk Agent

Checking in and out guest from hotel, assisting guest with any accommodations they may need for their stay, scheduling transportation for guest, answering high volume muti-line telephone, filing guest portfolios, managing cash given and authorizations for credit cards on file. Assisting manager in her duties to proficiently run hotel.

8/2008-11/2009 McDonalds, Tampa, FL

Area Manager

Dealing with food preparation of all menu items, the responsibility of receiving and placing a customer’s order correctly, balancing cash flow from the customers to the business, other responsibilities included maintaining a clean work environment and placement of merchandise. Managing crew members within my area and when all managers where off the floor.

3/2008 – 6/2008 Guardian Ad Litem, Tampa, FL

Adoptions Assistant

Assisting Guardian ad Litem staff advocates with reports to the court, phone contacts to care giver on a monthly basis and for follow up from court hearings, working closely with Hillsborough Kids Inc. care managers. Notification of court dates to all parties. Contacting physicians for children and reporting all areas of the child welfare to the court.

5/2007- 11/2007 JJ’s Group Home, Tampa, FL

Direct Care Staff

Providing services to children that include morning meals, afternoon meals, and personal hygiene, arriving before seven am to insure the children had breakfast and that all hygiene needs were met. Most children in this home required the physical assistance of being fed and dressed. Assisted children to physical therapy or appropriate activity for their level of care. Also, there was required notes and detailed charting on each child.

6/2006- 11/2006 Winn Dixie Land O Lakes, FL- Cashier/ Customer Service

3/2006- 9/2006 Wendy's Land O Lakes, FL- Crew Member/Food Preparation

3/2005-11/2005 McDonalds Land O’ Lakes, FL- Crew Member/Front Counter

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