Software System

Philemon Ngadigui

OBJECTIVE: Excellence

Attain employment using my experience and education as a Systems

Network Administrator. I have more than 10 years of progressive experience

in IT. I have performed tasks that range from administering various windows

server systems to assisting users as they use the system. I'm confident

that I could exceed your expectation in a very short period of time.

HIGHLIGHTS OF QUALIFICATION

. Business System Analyst

. Systems Network Administrator

. Windows Systems Administrator and Engineer Certification(MCSA,

MCSE)

TECHNICAL SKILLS

. Software Development: Client/Server, Object Oriented

. Programming Languages: VB.NET, ASP.NET, Java, RPG/400, SQL,

Bash script

. Databases: MS SQL 2008, ACCESS 2010

. Networking: NT Server, FTP, TCP/IP, WAN, LAN, Active Directory,

Group Policy, DHCP, DNS, NAT, Firewalls

. Operating Systems:

Client: Windows XP, Windows Vista, Windows 7, Linux

Server: Windows Server 2003, Windows Server 2008, UNIX

. Other: MS Office (Word, Excel, PowerPoint, MS Project, Visio)

PROFESSIONAL EXPERIENCE

Network & System Analyst

Oregon Institute of Technology, Wilsonville, Oregon

09/2011 - 07 /2013

> Assist the IT department manager to install, configure, manage and

monitor Windows Server 2008 environment of about 500 users,

including generating reports from Microsoft SQL database server

using Crystal Reports.

> Troubleshooting customer's computers, and configured and cared for

about 50+ "off-the-shelf" computer systems

> Linux/Unix systems installation, basic administrative tasks

including networking and some bash script.

> Extensive use of Oracle VM VirtualBox virtualization software for

x86 and AMD64/Intel64-based computers.

Computer Technical Support 03/2007 - 05 /2010

LaCie Inc., Hillsboro Oregon

Support customer and administer the system

> Server hardware and software systems; installation and

configuration of software and networks, specifically on Windows

Server 2003 and NAS.

> Perform day-to-day system management including administration,

performance monitoring, backup and recovery, and client problem

resolution. Troubleshoot hardware and software issues.

> Conducting technical analysis and trouble shooting of Windows

servers as it pertains to the distributed environments

> Perform periodic and emergency system maintenance, minimizing

client impact to the greatest extent possible.

> Research, analyze and make recommendations for hardware, software,

network and system standards and configurations.

> Coordinate work efforts with users, operations, helpdesk, vendors

and other technical team members.

Customer support using the in-house ticket system

> Solving customer issues by e-mails or by phone( about 100 users in

USA and Europe)

> Troubleshoot hardware and software issues.

> Analyzed and resolve end user software program and connectivity

issues in a timely and accurate fashion

System Support 01/2005 -

03/2007

Regency Management Inc., Tigard Oregon

Administer, manage, and maintain Windows Server 2003 LAN system.

> Administration and troubleshooting of network infrastructure,

including FTP, DNS, DHCP

> Ensure the stable operation of in-house computer software systems

and network connections

o Optimize all network software and communication links

o Analyze and resolve end user software program and

connectivity issues in a timely and accurate fashion

> Maintain Active Directory infrastructure including Group Policies,

Domain Controllers and core network services such as DNS and DHCP

o Update Active Directory object according to the constant and

variable needs of the company

o Create and link Group Policy to a different Active Directory

objects to agree with a company writing policies

> Install and troubleshoot hardware

o Replace all failed hardware parts including memory,

processors, hard disks, disk controllers, network and

controller cards

o Analyze the impact of the new hardware on the network with

the tools such as SCA (Security Configuration and Analysis)

and MBSA (Microsoft Baseline Security Analyzer)

Systems Administrator 11/2001 -11/ 2003

Credit Lyonnais Cameroon, Bonadjo Douala Cameroon

> Maintain Windows 2000 Servers

> Monitor and improve the server's performance, including security

management on servers and desktop

> Assist the System Engineers to improve and support the architecture

and functions of the company's network

> Develop practices and project support documentation, including user

manual and technical manual

Systems Analyst 06/1998 - 08/2000

Texaco Cameroon, Akwa Douala Cameroon

> Administer, maintain, and monitor IBM AS/400 system

> Manage an support Business Planning and Control System (BPCS) which

is an enterprise resource planning software

> Propose system improvements based on analysis and monitoring

results

> Implement, manage, and maintain windows NT 4.0 network, including

windows 95, windows 98, and windows NT workstations

> Develop customer requested enhancements based on requirements and

design documentation

> Resolve in a timely and efficient manner customer reported issues

as well as in-house bugs

> Standardize procedures, increase team productivity and improve

quality by creating development tools to automate procedures

> Provide training and technical assistance to internal support

personnel and end users

EDUCATION

Bachelor Degree (Option: Business System Analyst)

Oregon Institute of Technology

2011-2013

Associate Degree (Option: System Administrator)

Portland Community College

2010-2012

Associate Degree (Option: Programmer Analyst)

Libreville Intl. Computer Science Institute, Gabon 1995-1998

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