Quality Assurance Engineer
Resume:
Melissa Alleva
Hollywood Beach, FL 33019
*************@*****.***
TECHINCAL SKILLS:
VB and C#. Net, Visual Studio 2003/2005, Citrix Mainframe, SQL Server
2000/2005, VSS, Clearquest, DTS Packages, Mercury Suite (WinRunner,
LoadRunner, Test Director, etc), Oracle 8i, 9i &10g, Microsoft SQL Server
2000, Microsoft Visual Basic 6, Microsoft Visual Source Safe,
Installshield, Wise Package Studio, Rational Clear Quest, Crystal Reports,
DreamWeaver 3, Fireworks 3, FTP, GIF Animator, ImageStyler, Mac 8.5,
9.0,9.1 & 10, Microsoft FrontPage 2000, Microsoft Office Utilities,
Photoshop 5.0, PVCS, SQL, Ulead Web Utilities, Vantive, Windows 95, 98,
NT,XP,Vista & 7
EDUCATION:
Bachelor's Degree - Bachelor of Business Administration
Pace University - New York City, NY (12/1996)
PROFESSIONAL EXPERIENCE:
Henderson Mental Health-Ft. Lauderdale, FL
5/2011-8-2011
Software Support Assistant
. Resolves problems on all company-supported applications and hardware
. Determines source of computer problems (hardware, software, user
access, etc) and advises staff on appropriate action
. Serves as liaison between staff and the IT department to resolve
issues
. Works one-on-one with staff on application projects
. Uses and updates the Center's IT help desk system, documents and
solutions for future reference
. Assists the IT department in maintaining hardware and software
. Oversees performance and maintenance of the Center's printers and
copiers
. Participates in rotating IT on-call procedure
. Establishes and maintains user accounts, profiles, file sharing,
access privileges and security
. Establishes and maintains telephone, voicemail and mobile accounts
Campus Management Corp-Boca Raton, FL
1/2007-3/2009
Build/Release Engineer
. Builds and deploys the CampusVue application and other components on a
daily basis. Notify development of any errors. Notify developers of
the current status when updating the databases.
. Maintain and automate tools used to perform the daily builds
. Programming in both VB and C#. Net languages using Visual Studio
2003/2005
. Knowledge of .NET DataSet structures.
. Knowledge of executing an external process from another program.
. Knowledge of using SMTP and Mail classes to send notices from the
other program.
. Investigated and helps correct build breaks.
. Debug VB6 code
. Debug SQL errors
. Manage what versions are installed on each of the QA servers. Switch
and redeploy versions to different servers as needed.
. Knowledge of SharePoint to post information.
. Knowledge of RDP to connect to remote machines.
. Administrator of users on a machine, and granting rights to login
remotely.
. Knowledge of setting up share folders and assigning group permissions
to the folders and subfolders.
. Set up virtual servers, setup terminal licenses and remote login
permissions.
. Set up virtual servers on a host machine. Assign IP addresses to the
virtual server, setup terminal licenses and remote login permissions.
. Manage access to the testing.campusmgmt.com testing site. Setup and
maintain the available applications using Citrix.
. Use and download of Citrix Metaframe.
. Add available applications through Citrix Management Console
. Movement of an application through Citrix Management Console
. Assist IT in resolving any server problems. Notify development of
outages.
. Manage what versions the databases are at. Maintain a development,
QA, customer and hot fix version of each database.
. Assist in Capacity Planning. Requires knowing how many databases and
servers currently being supported, and estimating what we will need in
the future.
. Obtain, download and restore databases from the customer
. Knowledge of SQL Server 2000/2005 administration
. Know how to backup and restore databases. Manage data, index and log
files.
. Use of Light Speed backup utility
. Create, start and manage SQL jobs on SQL Server
Kaplan University- Ft. Lauderdale, FL
9/2006-12/2006
Build/Release Engineer
. Builds and deploys applications for QA environment
. Troubleshoot and resolve issues with builds and production releases
. Package release and produce instructions for operations for deployment
to production
. Communicate status of builds
. Assists with development and management of tools/applications used for
release management
. Assist in development of process improvements around release,
configuration and change management
. SourceSafe administration
. Virtual Intercept (VI) administration
. Active Directory administration over the development environment
. Create documentation for releases
ECOMETRY - Delray Beach, FL 4/2004
- 6/2006
Release Engineer / Installations Support
. Build and release software products on Windows platform
. Perform system administration tasks on Windows servers and
workstations
. Create automation scripting development for web-based engineering and
build infrastructure tools, including bug tracking systems and code
management systems
. Maintain and enhance company's automated build system
. Perform data conversions from legacy systems to SQL server
. Configure remote access devices
. Perform periodic software updates to clients
. Diagnose, isolate and document both software and hardware problems
. Provide support using remote access methods such as VPN, TCP/IP,
terminal services, VNC, and PcAnywhere
MEDICAL STAFFING NETWORK - Boca Raton, FL
11/2003 - 4/2004
Quality Assurance Analyst
. Daily testing of proprietary staffing applications as well as the
corporate website
. Tested for technical errors, usability, user interface, design and
other related bugs and issues
. Identify, record, and track bugs in Defect Tracking System
. Run regression tests, verify defects and validate bug fixes
. Work with developers to ensure bugs are fixed
. Compiled and created various test plans for test managers & group
SBC COMMUNICATIONS/PRODIGY - Yorktown Heights, NY
4/2001 - 5/2003
Quality Assurance Test Analyst
. Daily testing of PC based proprietary and beta software
. Tested for technical errors, usability, user interface, design and
other types of bugs and issues
. Identify, record, and track bugs in Defect Tracking System
. Run regression tests, verify defects and validate bug fixes
. Work with developers to ensure bugs are fixed
. Worked closely with management team in organizing and sorting daily
work for test group
. Compiled and created various test plans for test managers & group
. Performed black box testing
. Created scripts via WinRunner for remote testing that were done on a
scheduled basis based on the "user experience"
. Transformed fixes created by developers into executable files
WORLD WIDE WEB INSTITUTE - Ft. Lauderdale, FL
Freelance Web Designer 1/1999 -
1/2000
. Creation of new websites for company clients through the use of
various design programs
. Maintained client satisfaction through post production callbacks
. Responsible for revisions and maintaining clients website
THE ANSWER GROUP - N. Lauderdale, FL 8/1998
- 8/1999
Desktop Support
. Provided troubleshooting support to Compaq end-users, dealers and
technicians
. Maintained client records through company database
. Responsible for placing orders for various hardware and software as
well as tracking information
References furnished upon request
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