Administrative Assistant Customer Service
Resume:
Dora Salazar
Houston, Tx. *****
Home Phone 832-***-****
*************@*****.***
Administrative Assistant / Dispatcher/Data Entry
• Service-focused, technically skilled and hardworking office support professional with four years of experience as an administrative assistant, dispatcher, receptionist, shipping and receiving
• Intermediate skills in MS Office Suite (Word, Excel, Access and Outlook); demonstrated ability to learn new computer programs quickly.
• Interpersonal and communication skills -- known for tactful handling
of sensitive, confidential issues; ability to resolve customer complaints; and
timely completion of reports and presentations.
• Reputation for dependability, honesty, dedication. Provide service to both internal and external customers.
Experience
5/2008-6/2013, Administrative Assistant / Receptionist / Dispatcher
TRANS-HOLD INC. 8905 SPIKEWOOD HOUSTON, TX /AUTOMATION PERSONEEL SERVICES
Served in administrative support roles for clients in transportation industries, Dispatch and Schedule pick up’s for orders going to the ports and rail, administration, spreadsheet creation, bill of lading’s, daily reports, payroll, filing, faxing, release rail cars,PO tracking.
Key Accomplishments:
• Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
• Handled a range of administrative support and office management functions reports.
• Answered telephones and courteously assisted customers within high-volume, deadline-driven settings.
Receptionist / Dispatcher/ Shipping and Receiving
• 1/2006-5/2008, MSS Transport /AUTOMATION PERSONNEL SERVICES 12740 I-10 EASTEX FREEWAY, HOUSTON, TX 713-***-****
Answered phones, scheduled appointments, greeted customers and processed payments for services.
Key Accomplishments:
• Ensured the optimum comfort of all guests in reception area.
• Reports for Drivers Log, mileage and inspections.
• Payroll for all Drivers Deliveries Runs.
• Order Supply’s
• Daily schedule for shipping and receiving to Port’s and Railroad
• Thrived within busy environment, requiring the ability to multitask and maintain organized computer and hard-copy files.
Receptionist/ Data Entry/Office Clerk
4/2005 – 4/2007 Automation Personnel Service
Answer phone, recruiting new employees, filing, faxing,data entry of applications search for employment for new hires.
CSR /Data Entry Clerk
8/1999 – 5/2003 US Quality Furniture
Answered all incoming calls from customer, related to repairs, deliveries, complaint’s. Scheduled deliveries, tech, researched for warranties, daily reports, filing, faxing, scanning documents.
Education
8/1971-5/1974, Reagan High School Houston, TX
Skills
Skill Name Skill Level Last Used/Experience
MS Office Suite Basic Currently used/5 years
MS Project Basic 1 year ago/1 year
Database Administration Basic Currently used/5 years
Spreadsheets Intermediate Currently used/5 years
Filing & Records Management Basic Currently used/4 years
Front-Desk & Phone Reception Basic Currently used/4 years
Customer Service Basic Currently used/4 years
Payroll Basic 1 year ago/2 years
Office Management Basic 1 year ago/1 year
General Bookkeeping Intermediate 2 years ago/1 year
Calendaring/Scheduling/Meeting Planning Intermediate Currently used/4 years
Administrative & Executive Support Basic Currently used/4 years
Word Processing/Typing (35 WPM) Basic Currently used/4 years
Additional Information
Available for permanent or temporary contract work.
Contact this candidate