Customer Service Technical Support
Resume:
Jedi Lozada-Torres
Brandon, FL 33511
**********@*****.***
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Objective
Sustain the customer service quality while increasing my experience as a representative
Education
August 97 to May 01 Riverview High School Riverview, FL
● College credits in Calculus/Analytical Geometry I and II
● Honors Graduate
June 01 to May 02 Hillsborough Community College Tampa, FL
● College credits in Basic Networking and Computer skills
● Emergency Medical Technician Class B
January 08 to Present University of South Florida Tampa, FL
● Undergoing Bachelors Degree in Biomedical Sciences
● Undergoing Bachelors Degree in Chemistry
● Undergoing Minor in Biomedical Physics
● Member of the National Society of Collegiate Scholars
● Probationary member of the National Society of Leadership and Success
Expirience
May 13 to July 13 Wok Chi Incorporated Brandon, FL
Cook/Preparatory
● Operated Kitchen
● Guided new store opening
July 10 to December 10 American Pie Pizza Company Brandon,
FL
Cook/Pizza Maker
● Operated Kitchen
● Guided new hire kitchen training
April 06 to June 07 Amerigroup Corporation Tampa, FL
Member Services Representative
● Customer service for Medicaid/Medicare recipients
● Customer service for Healthcare providers
March 05 to April 06 JLT of Tampa, Inc. Brandon, FL
President/Operator
● Sub-Contracted DirecTv Installations
● SBCA Installation Certified
September 02 to March 05 BCK Communications
Riverview, FL
Technical Support Manager /Trainer
● Developed and incorporated technical support training
● Supervised a technical support team of over 25 employees
● Formulized schedules depending on call volume reports and trends
● Three months of inbound sales experience
September 99 to June 01 Teletech Tampa,
FL
Customer Service Representative
● Inbound Call Representative for UPS
● Supported customers in tracking packages from origin to destination
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