Software Engineer

JESSE D. INIGO

*** ******** **** ***** ****** Island NY 10303

Tel. 718-***-**** / 917-***-**** E-mail: *******@*****.***

WORK EXPERIENCE:

Systems Administrator

Priests for Life

May 2010 - Present

* Build and manage various Windows 2008/2008 R2/2012 based servers such as Domain Controllers, DNS Server, File Server,FTP Server, IIS Server, Terminal Server, Hyper -V, Trend Micro Antivirus Server, Exchange 2007 Server and Voicemail Pro server.

* Manage various storage devices such as EMC AX5-5i SAN, Dell PowerVault, Dell NX300, Jetstor and Quantum tape backup.

* Manage and support of Google Postini, Avaya IP Office 500 phone syst em and Cisco ASA firewall appliance.

* Manage server backups using Veritas Backup Exec and Windows Backup software.

* Provide desktop support services and image creation for end users in a Windows 7 desktop LAN environment.

I/T Support – Production

Staten Island Advance Newspaper

March 2004 - May 2010

* Managed and supported all systems in the prepress department comprising of Dell Servers and Workstations, Cisco Switches,Computer to Plate laser processors and Vision Plate Punchers/Benders.

* Repaired and maintained various newspaper printing press electronics such as Programmable Logic Controllers, Digital Signal Processors, Linux Servers/Consoles, Frequency Converters, Interbus Systems, Hirschmann Industrial Ethernet Switches and others.

* Created Ghost images of all Windows based systems. Ordered, sourced and maintained parts inventory.

* Provided 24x7 press technical support as well as desktop support for the Newsroom department.

Computer Lab Manager

Pratt Institute

July 2003 - March 2004

* Built and managed Windows 2000 Domain Controllers, File/Print servers and Desktop software license server.

* Created and maintained domain accounts and network drive storage space for lab students and professors.

* Created and maintained Norton Ghost images of all the lab workstations.

*Provided support and repair for lab workstations, network printers, Cisco Switches, HP plotters, projectors and scanners.

* Managed an average of 20 student lab workers including their hiring, training and work scheduling.

* Assisted with budget preparation, recommended hardware and software purchases and generated requisitions for the purchase of lab equipments and supplies as needed.

Organized lab class schedules to avoid conflicts and to maximize lab resource utilization.

I/T Specialist

IBM Global Services

Nov. 1998 - Aug. 2002

* Supported the Lucent Technologies account in various New Jersey locations.

* Provided desktop support services for more than 4,000 end users in a Windows 9x/NT/2000 LAN environment.

* Provided software support, hardware/software rollout, upgrades, data migration and asset management and tracking.

* Diagnosed/Isolated end-user LAN connectivity issues and referred appropriate resource if necessary in a timely manner.

* Performed as team lead on special projects. Handled ticket escalation issues, legacy systems and network printers.

* Administered workgroup file servers that served as repository for system images, software utilities, updates and data storage .

* Conducted security audits to make sure IBM employees comply with the IBM security control policy.

Service Engineer

Alpha Data Systems

Aug. 1989 - Nov. 1998 and Aug. 2002 - July 2003

* Provided billable hardware repair, software support and rollout services for various clients in the New York City are a.

* Installed and supported the New York Times Interactive System for various ad agencies in the NY City area. The system consisted of CTI Data cluster controllers, IBM terminals, IRMA terminal emulation and IRMA print boxes.

Built, installed and supported OEM desktops and servers utilizing MS DOS and Windows 3.x/95/98/NT.

* Component lever repair of HP Laser printers, system boards, power supplies, monitors, terminals and various PC peripherals.

EDUCATION:

Electronics and Communications Engineering

University of the East, Manila, Philippines

Electronics Technician

Asian Institute of Electronics, Manila, Philippines

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