Customer Service Assistant

Lisa N. Lloyd

**** ******* **** • Baltimore, MD *1239 • 410-***-**** • *********@***.***

Administrative Professional

Top-notch highly organized and detail-oriented seasoned Administrative Professional experienced in supporting Banded Executives and managing business relations, and annual operating budgets. Serve as primary point of contact for and liaison between management, clients, personnel, and vendors. Provide thorough and skillful support to staff on conferences, travel, budget availability, facilities planning, and the like.

DEMONSTRATED ABILITIES / STRENGTHS

Detail Oriented “Multi-tasker”

Effective Communicator

Indispensable Reputation

Budget Coordinator

Independent/Self Motivated

Strong Organizational Skills

Office Administrator

Event/Project Coordinator

Vendor Relations

Flexible with Change

Customer Service

Problem Solver

Leadership Qualities

Windows XP, Microsoft Office (Word, PowerPoint, & Excel), Noosh,

Microsoft Outlook, Visio, Business Objects, PeopleSoft, Internet,

Intranet, Ten Key/BA II Plus Calculator, Type 50 wpm

Professional Experience

Kelly & Associates Ins. Grp, Hunt Valley, MD Executive Assistant/Customer Service Admin. Support Coordinator 11/11 – Present

• Provide high level support to the Director of Customer Service, VP of Customer Service, and Clients.

• Outbound Call Coordinator, back-up to other Executive Assistants & Customer Service Support Representative

• KTBSOnline discrepancy representative

• Manage calendar for Director

• Coordinate catering request, set appointments, compile agendas, screen calls, and other duties as needed.

• Compile, create and maintain various reports using Microsoft Office Suite (Word, Excel, & PowerPoint)

• Log returned mail, and ordered ID cards for members

• Order and maintain supplies

PepsiCo Inc. – Frito Lay Division, Columbia, MD Executive Assistant 04/07 – 12/11

• Provide high level support to the Director of Sales (DOS) and Senior Key Account Management Team (KAM)

• HR assistant

• New hire process, file maintenance, onboarding, resume log, OSHA log

• Records managements for product authorizations and promotions.

• Manage Region Project North Expenses with DOS/KAMs/Zones to order and ship display premiums.

• Coordinate all sports season tickets and ticket log while assisting KAMs on NFL program activation including distribution of all customer tickets and corporate approval.

• Ad hoc reporting. Monitor, track and process vendor and freelance personnel invoices.

• Create presentations and facilitate monthly meetings.

• Analyze consumer spending trends. Assist KAMs with customer claims processing in APEX.

• Assist KAMs with customer claims processing in APEX.

• Safety Committee member, point person for Region office and KAM Team. Present safety topics at meetings.

• Secondary support for Region Vice President

• Coordinate catering request, set appointments, compile agendas, screen calls, and other duties as needed.

• Verify accruals with managers and accounting personnel to confirm accuracy and correct any errors.

• Monitor, track and process vendor and freelance personnel invoices.

• Coordinate all Team and Region conferences.

T. Rowe Price Group, Baltimore, MD Administrative Assistant II 07/98 – 04/07

• Provide high level administrative support to Presidents, Vice Presidents of Corporate Marketing, Creative Design Group, Proofreading and Copywriters.

• Leverage the Vice President, Creative Director, Sr. Managers and fourteen directs time by demonstrating the ability to improvise, improve procedures and meet demanding deadlines.

• Manage the calendars for the Vice President of Design and Corporate Copywriting

• Process weekly expense reports reflecting supporting documents and budget code indexes.

• Compile, create and maintain various reports using Microsoft Office Suite (Word, Excel, & PowerPoint)

• Collaborate with President, Vice Presidents, and Sr.Managers in the preparation and planning of confidential business & budget documents. Verify accurals with managers and accounting personnel to confirm accuracy.

• Plan and coordinate conferences, travel arrangements, and luncheons in accordance to corporate policy.

• Maintain files of correspondence, reports, contracts and other documents.

• Coordinate catering request, set appointments, compile agendas, screen calls, and other duties as needed.

Education

Baltimore City Community College – Baltimore, MD

Business Management – (courses toward degree)

01/03 – 05/06

Coppin State College – Baltimore, MD

Business Management (courses)

09/90 – 07/91

Individual Training Classes

T. Rowe Price

Business Writing Skills

June 22, 2006

SkillPath Seminar - (6 contact hours)

Indispensable Assitant

April 14, 2006

Franklin Covey

Achieving Priorities

2005

Microsoft Excel Training – 2005, Microsoft Word Training – 2004

Microsoft PowerPoint – (Introductory & Enhanced Presentation) 2000 & 2003

PeopleSoft (basic) – 2002, Microsoft Project (basic) – 2002

Reference

Available Upon Request

Contact this candidate