Customer Service Sales
Resume:
Manuel Andrade
Randolph, MA, 02368
***********@*******.***
To Whom It May Concern,
My name is Manuel Andrade and I am looking to secure a new position that will take my professional career to
the next level. I currently work as a senior admission counselor for the ITT Technical Institute, Norwood Ma
Campus. ITT Technical Institute is a nontraditional school and my student’s diverse needs require me to provide
numerous services. On a typical day I serve as a recruiter, mentor, academic counselor and financial adviser. I
have knowledge of the financial aid process and find comfort in performing the more sales oriented aspect of my
position where I am expected to contact potential students while getting referrals and acquiring new leads.
Because I am solely held accountable for the students that I enroll my work is extremely consistent and there
truly is a need for me to pay attention to the small details, specifically company policies and procedures. I
maintain a very high level of customer service and my oral and written communication skills are solid. The results
driven nature of my job also requires me to be adaptable to high pressure situations and specific deadlines. I
maintain my own calendar and mainly work independently and also as a team member throughout the day so I
am definitely at ease when placed in a variety of work environments.
Although I work for a nontraditional college I have the experience of working for a traditional school as well. When
I was a student at the Johnson & Wales University I was an active participant in various school organizations and
committees, I also worked as peer mentor for first year students, my work with this organization developed into a
direct relationship with the admissions department where I gave tours to prospective students, hosted overnight
events and participated in college fairs and high school information sessions. These are some of my most
rewarding professional and personal experiences.
Two words that describe me are driven and committed and I hope that my organizational and professional
backgrounds are good indicators of these qualities. My various experiences give me confidence to not only
survive but also thrive in any professional environment and if you are looking for someone who is hardworking,
ethical and driven I am definitely the right person. I look forward to discussing how my relevant skills and
experiences can be of value as your organization moves forward.
Regards,
Manuel Andrade
Manuel Andrade
894 North Street* Randolph MA 02368* Cell: 857-***-**** * ***********@*******.***
General Summary: Result driven professional with over 6 years of progressive sales experience. Demonstrates strong
record of achievements in providing the necessary customer service, sales and closing expertise to ensure the efficiency of
daily business operations.
• Expertise includes: Excellent customer and client relations skills, coupled with the ability to effectively establish and
maintain rapport with all levels of personnel, management and clients.
• Proven leadership background at high levels of team building, planning, organizing, and problem solving, all of which
realized significant contributions to bottom line results.
• Experienced in training and mentoring new staff members, implementing new processes to improve workflow and
meeting and exceeding quotas.
PORFESSIONAL EXPERIENCE:
ITT Technical Institute, Norwood, MA 12/11 Present
Senior Admissions Representative
• Responsible for conducting interviews, stitching in new students and current students, keeping a high retention rate of
enrolled students.
• Ensure that objectives, goals, plans, budgets, policies, practices and actions produce desired student recruitment
results, consistent with the overall mission and strategic plan.
• Provided accurate lead and activity input and note tracking in campus software platform, report generation,
compliance; cold calling, and student enrollment/ stitch in functions.
• Responsible for conversion analysis, team building, training, calling, subsequently setting appointments, conducting
interviews and presenting campus tours; all of which resulting enrollments, and smooth work flow of daily business
operations.
• Delegate responsibilities to team to ensure that policies and decisions are followed. Conducted team meetings in order
to motivate, encourage and discuss key issues and concern with staff.
American Career Institute Cambridge,MA 08/11 to 12/11
Admission Representative
• Created and implemented an orientation and training program for new admission representative.
• Ensured team follow up to complete finance, packaging, following up with each student on a weekly basis, and
ensuring the highest level of interdepartmental communications success to impact successful campus operations.
• Handled lead generation in traditional high school correspondence and GED/alternative adult education markets.
• Work with dropped/cancelled students to promote their return or start.
• Develop referral leads from instructors, enrolled students, current students, and graduates.
ITT Technical Institute Wilmington, MA 07/06 to 8/11
Admission Representative
• Explain effectively and professionally all programs, conduct tours, and enroll students.
• Personal interviewing while helping prospective students identify their interests.
• Closely assist and mentor students through admissions process.
• Responsible for facilitating orientation and registration day activities.
Salter school Malden, MA 06/05 to 07/06
Admission Representative
• Discuss accreditation, placement assistance, and student services with each prospective student and keep the
highest levels of integrity and intelligence regarding school and programs.
• Review programs including touring through the facility with prospective students.
Exceptional social and customer focus skills. Persuasive communication skills & proven ability to interact effectively
•
with students, staff and faculty.
Radio One of Boston/ HOT 97.7 &WILD 1090AM 12/04 to 05/05
Account Executive
• Customize unique promotional products to meet a client’s targeted genre, which includes overseeing production, creating
sales strategies, analyzing sales channel, initiation marketing efforts, and creative branding.
• Maintain sales agreements between the station and the clients. This includes receiving orders, generation contracts,
confirming, maintaining contracts files and researching and resolving discrepancies.
• Handle all Airtime scheduling problems (revision, cancellations, and make goods).
• Work with promoters in creating events intended for Fat Joe, Ja Rule, members of the G-unit team ex: Lloyd
Banks, Young buck, reggae artist Wayne Wonder, Mob Deep, and Nina sky.
Herb Chambers Toyota of Boston 06/03 11/04
Sales Consultant
• Trained, assisted and evaluated two new employees in customer relation, company policies and service.
• Established loyal client and increased sales volume through personalized attention.
• Ensured customer satisfaction by keeping an open line of communication which creates an easier sale.
• Responsible for managing sales and leases on new and pre owned vehicles.
Education
Johnson & Wales University, Providence, RI
A.S Business Administration, Marketing Minor 07/00
Activities: Year Book Club, peer leader to incoming freshman.
Qualifications
• Work extremely well with all staff and faculty.
• Highly self motivated/ Success driven.
• Managed multiple tasks in a high pressure environment.
• ITT Technical Institute representative of the quarter 2009, and 2010, Northeast District awarded June 2009. Northeast
District recognition in June 2009.
Professional &Personal References available upon Request
Contact this candidate