High School Software
Resume:
Jonathan Turpin
Blackfoot, Idaho, 83221
********@***.***
Skills
Built an Ethernet network using Cisco routers and Cisco switches.
Configured computers to attach to an existing network.
Configured and troubleshot RIP, EIGRP, OSFP, FRAME RELAY, on Cisco routers.
Configured and troubleshot VLAN, VTP, and RSTP on Cisco switches.
Configured and troubleshot DHCP and DNS operations on Cisco Routers.
Configured, applied, monitored and troubleshot Access Control Lists (ACL) based on network requirements.
Successfully troubleshot static routes on Cisco routers
Configured Point to Point on Cisco routers.
Backup Cisco Routers.
Implement basic switch security measures such as port security, trunk access, and management VLANs.
Calm customers down when really stressed and upset.
Good written and communication skills and professional behavior while working with customers.
Installed Network Operating Systems on servers.
Ran Cat 5e and Cat 6 data cable and terminate data cable to meet specifications and building codes.
Troubleshoot Hardware, Software, and virus’s issues on desktops and laptops then fix the issues. Also performed
backups on the desktops and laptops as well.
Work Experience
ISU IT Help Desk, 08/13 – Current
Help Desk, Greet customers and help with any issues as setting up computer account, hook up wireless devices
to the MAC address filter network, take phone calls to help students/teachers with any computer technical issues
or set up appointment for a technician to physical fix any issues that couldn’t be resolve over the phone, use SSH
to login the servers to rest students/teachers passwords, and DOD hard drives using Linux mint or D Ban
software.
Turpin Computer Repair, 05/12 Current
Computer Tech, Fixed hardware and software computer issues, upgrade hardware, backups, removed virus, clean
up, backups, installation of Operation Systems, and custom build desktop computers.
College of Education, 10/12 – 05/13
Computer Tech, Fixed hardware and software computer issues, upgrade hardware, fix network issues, and install
Network Operation Systems on servers.
Big Dog, 10/12 – 07/13
Installed DIRECTV and Dish systems, ran coax cable, installed dishes, and ran CAT 5e cable.
District 25 Schools, 05/12 – 08/12
Internship, Ran CAT 5e cable and CAT 6 cable for District 25 Schools then hook up cables to access points, patch
panels, and switches. Set up workstation, installed Operating Systems, and troubleshot any technical issues with
the computer physical/software.
Convergys, 05/10 – 08/11
Tech Support/Salesman, Fixed DirecTV equipment issues over the phone with customers, set up service calls,
sold equipment and TV programs.
Education
Snake River High School – Blackfoot, Idaho
08/05 – 06/09
Idaho State University College of Technology – Pocatello, Idaho
08/11 Current
Achievements/Awards
Certificate of Course Completion CCNA Discovery: Networking for Home and Small Businesses.
Certificate of Course Completion CCNA Exploration: Network Fundaments.
Certificate of Course Completion IT Essentials: PC Hardware and Software.
Certificate of Course Completion CCNA Exploration: Accessing the WAN.
President of the “Skills” computer club at Idaho State University.
State Finalist High School Wrestler.
Eagle Scout.
Top Salesman at Convergys.
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