Systems Administrator
Resume:
Bobby Alan Callender
Cedar Park, TX 78613
*******@*****.***
PROFESSIONAL PROFILE
. Experienced Systems Administrator familiar with multiple Operating
Systems, Databases, Networking, Hardware, and Software
. Experienced help desk technician for environment with 3000+ users of
servers, clients, networking, and Blackberry smart devices
EDUCATION
. BS, Information Systems/Finance, Slippery Rock University of
Pennsylvania, 2003
. AS, Business Administration, Butler County Community College, 2000
. Microsoft Certificate of Achievement - Configuring & Deploying Windows
Server 2008
HONORS
. ITEQ-Meritorious Service Award for Customer Support
. SRU--Golden Key International Honour Society, Dean's List
. BCCC--Magna Cum Laude graduate, Phi Theta Kappa Honor Society, Dean's
List
. USAF--Honor Graduate, Aircraft Armament Systems Specialist (F-15),
student leadership school
EXPERIENCE
Infoglide Software, A FICO Company, Austin, TX 07/2010-Present
Windows System Engineering-Engineer II
. Monitor, maintain, install, build, repair, and support Windows and
Linux servers (75), clients (61), and networking systems
o RAID and Networking setup, Updates, Performance tuning
o Identify, troubleshoot, and resolve issues
o Backups and recovery
o Research and recommend new/alternative IT technologies and
solution implementation
. Maintain and Support Databases, Applications, and Operating Systems
o Perform regularly scheduled maintenance of servers and computers
o Image, configure, and set up PC hardware, desktop and network
printers, telephones (VOIP & Cellular), and peripherals
o Provide direct and remote desktop and server support during and
after business hours for all users
o Offer verbal and hands-on instructional assistance for all users
as needed
. Manage and update inventory database for all IT assets
. Add, delete, and modify user accounts in Active Directory
. Configure, monitor, and maintain Access Control Hardware and Software
o Grant and revoke access privileges
o Develop and deliver photo IDs/access badges
. Monitor, maintain, and support Secure Flight stand-alone lab and
network
o Manually update Windows and AIX operating systems, and manually
install weekly pattern files for Trend Micro Antivirus and
Monthly Windows updates.
Austin Community College, Austin, TX 08/2008-2010
Senior Computer Lab Technician
. Monitor, maintain, install, and support Windows 2008servers (12),
Windows clients (451), and networking system;
o Updates, Performance tuning
o Backups and recovery
o Issue research and solution implementation
. Support faculty, staff, and students in an academic testing center
environment
. Maintain and Support DMS (Data Management System) application and
database
. Developed and taught a "Basic Computer Troubleshooting Workshop" at
Austin Community College
US Office of Personnel Management/Information Technology Access Branch,
Boyers, PA 06/2008-10/2008
Information Systems Security Analyst
. Program and manage changes to network connectivity of the Center for
Information Services when operations business requirements change at
FISD locations
o Supply windows client support/both domestic and worldwide
. Provide end-user database development and reporting support for
program office and field office professionals
. Supply support and maintenance for Federal Information Services
Division(FISD) databases
. Manage laptop and desktop security procedures of 1500 FISD contractors
. System Administrator support for OPM Security
o Manage multiple user groups & accounts/50k+:
. Configure and support email system, user profiles, and
passwords
ITEQ Integrated Technologies, Inc., Boyers, PA 11/2004-6/2008
Systems Analyst II/Asset Management Team Lead/Help Desk Team Lead.
. Manage helpdesk calls and incident reports/100+ calls per day
. Provide Tier II & III support; 3000+ clients supported
o Troubleshoot and repair HW and SW, implement upgrades to
customer hardware, software, and connectivity issues
o Remedy software used to monitor, track, and document incidents
and support services
. Manage security administrative functions
. Support Blackberry hand-held devices/install and support associated
software for all upper-level management
. Install and configure Cisco VPN Client for approx. 500 teleworkers
(both domestic and worldwide)
. Develop, maintain and provide Standard Operating Procedures for ITEQ
and Network Management Group
Ghost Riders, Inc., Butler, PA 08/1993-11/2008
Owner/ General Manager.
o Created and operated a 24,000 sq. ft. nightclub/ 1200
customers/weekly, $250k annual revenue, 12 employees
U.S. Air Force, 01/1987-03/1988
Airman First Class.
. Served as aircraft armament systems specialist (F-15) and weapons
maintenance technician (F-15)
. Completed student leadership school and armament system O/M course (F-
15)
SPECIAL SKILLS
Software: Microsoft Windows Server 2003, 2008, and 2012, IBM AIX 6.1,
Ubuntu Server, CentOS, Microsoft Active Directory, Microsoft Hyper-V,
Microsoft SQL Server, VMware, CICS Mainframe Security Packages - Staff File
and Natural, IBM Mainframe Security Package - RACF, Blackberry Handheld and
Desktop software; LANDesk, e-QIP, OPIS, Orion, HOD, Acorde, Fed Desk, GNAV,
Citrix, Cisco VPN Client, LAN, WAN, EGAIN, PIPS, PIPSR, Symantec Ghost,
QWEST, Visio Viewer, Visio2K7, Nagios, RDP, RD Tabs, Putty, Symantec Backup
Exec 2010, Remedy, Microsoft Windows OS (all versions from 95 - 8),
Microsoft Office, Norton Antivirus, Trend Micro, Internet Explorer,
Netscape Communicator and Navigator, Microsoft Outlook and Outlook Express,
C, Cobol, Microsoft Visual Basic 6.0, HTML, JavaScript, WinZip, Easy CD
Creator, Nero Express 6, Unix, Linux, and Adobe Acrobat Reader
Hardware: Dell Servers ( PowerEdge 1300, 1750, 2650, R210, R310, R410, and
R610), Compaq ProLiant Servers (DL320 and DL365), Sun SunFire x2100
Servers, Intel and AMD Processors; IBM, Compaq, Dell, HP, and MPC Desktop
and Laptop Computers; Lexmark, Epson, Dell, and HP Printers; Scanmark,
Lexmark, and Kodak Scanners
References
Provided upon request
Contact this candidate