Post Job Free

Resume

Sign in

Manager Customer Service

Location:
United States
Posted:
September 19, 2013

Contact this candidate

Resume:

WILLIAM F. SMITH

**** ******** ***.

Greenbrier, TN 37073

ab7350@r.postjobfree.com

517-***-**** (C)

SUMMARY: Successful industry manager with an impressive record of achievement to

improve financial performance. Engineering and technology for the special

machine industry, from quoting and conception to the installation and buy

off phase, is my foundation. Sales and account management, project

planning and costing, productivity and efficiency improvement, cost

reduction, and manpower planning are some of my more recent activities.

QUALIFICATIONS: I would highly qualify for positions as Project Manager, Engineering

Manager/Sr. Mechanical Engineer, Service Manager/Sr. Service Tech,

Maintenance Manager, and Sales Account Manager/ Applications.

WORK EXPERIENCE:

2011 to now: Bridgestone Americas Tire Operations

Nashville, TN, 37214

Responsibilities: Project Engineer - machine design and install specialist for new tire

program. Tooling designer (AutoCAD 2013), generate specifications,

procure new equipment, and supervising installation of tire manufacturing

production equipment.

2010 to 2011: Bullard Machine

White House, TN 37188

Responsibilities: Sales & Service Account Manager - sales, project management, design

engineering (Inventor 3D), purchasing, planning/routing and quoting for

machine component fabrication.

2008 to 2010: HPC Automation

Nashville, TN 37216

Responsibilities: Sr. Project Engineer and Service Manager - specialized in design of

welding, material handling and packaging equipment. Technical skills were

updated to include (Solid Works 3D and Inventor 3D) design of weld

fixtures, robot weld cells, solar cell material handling and packaging

equipment.

2002 to 2008: Hirata Corporation of America,

Wixom, MI 48393

Responsibilities: Service and Installation Manager - I started and developed the customer

service division in 2002, which included machine installations, customer

warranty issues, customer service sales, as well as spare parts, training

programs and maintenance contracts for international test and assembly

equipment manufacturer. Included overseeing international staff, the

ability to sell, quote, manage, schedule, and grow the business unit. I

received the employee of the year award in 2007 for financial contribution.

1999 to 2001: Automation Tool Company

Cookeville, TN 38501

Responsibilities: Project Team Leader/Plant Manager of a satellite division in Greer, SC that

designed and built assembly and test equipment. Division/team startup

included overseeing plant staff, the ability to hire, manage, schedule, and

cost account for several projects at one time. Project management

responsibility included full budget responsibility, machine design,

purchase parts specifications, machine shop/part procurement, controls

systems design, machine assembly, machine installation and buy-off in the

customer’s plants.

1996-1999: DT Mid-West Automation

Buffalo Grove, IL 60089

Responsibilities: Service and Installation Manager for very successful $5.5 million a year

business. Managed machine installations, customer warranty issues, sales

of customer service, spare parts and machine retrofits for international

assembly equipment manufacturer. Included overseeing international staff,

the ability to quote, manage, schedule, and the costing of very profitable

business unit. Machine redesign, mechanical and controls systems rework,

installation at customer’s plants, training and documentation were also part

of revenue.

1988 to 1996: Wright Industries, Inc.

Nashville, TN 37217

Responsibilities: Highly recruited as a Senior Machine Designer and quickly promoted to

Project Engineer duties included overseeing of design staff, the ability to

manage several projects at one time, machine design, purchase parts

specifications and had very successful budget responsibility. Started

service department in 1992 and as Service Manager oversaw mechanical

and controls systems debug, machine assembly, installation, buy-off in

customer’s plants, warranty work and sales of spare parts. Sales, pricing,

and profitability of new work were another area which fell into my job

description, as well as cost tracking and budget reasonability.

1980 to 1988: Cite-Rite Services, Inc.

Sterling Heights, MI

Responsibilities: Coordinated and supervised the installation of special machines and

material handling systems in many automotive plants, in addition to final

debug and acceptance at customer’s plant. I participated as part owner in a

financially successful small business in a very tough economy.

1976 to 1980: Cross Company (Giddings & Lewis)

Fraser, MI

Responsibilities: Machine Design & Tool Making Training Program. Tasks included design

and detail of metal cutting and assembly machines, and tool making

apprentices. I advanced quickly from detailer to designer at a very upscale

machine tool company.

Education: Bachelors Degree program in Mechanical Engineering (BSME) from

Lawrence Technological University LTU (Southfield Michigan) was

Lawrence Institute of Technology.

Customer sales, support, debug and continuous improvement of

Skills and Abilities:

production automation assembly/weld lines to meet full production,

troubleshooting automated machines/weld cells, special machine design

specialist, (PBET) certified trainer/developer.

Computer Skills: Proficient 2011 Solid Works, Inventor 2013, Auto Cad 2013

user, Microsoft Office, Microsoft Project, Computer building and some IT

work.

REFERENCES: Available upon request.



Contact this candidate